# Q&A **URL:** https://community.amazondeveloper.com/c/fire-apps/questions/20.md [Latest](https://community.amazondeveloper.com/latest.md) · [Categories](https://community.amazondeveloper.com/categories.md) · [Tags](https://community.amazondeveloper.com/tags.md) --- ## [About the Q&A category](https://community.amazondeveloper.com/t/about-the-q-a-category/1595)
**Author:** [@ctrag](https://community.amazondeveloper.com/u/ctrag)\ **Replies:** 0\ **Last updated:** [November 21, 2023, 9:01pm UTC](https://community.amazondeveloper.com/t/about-the-q-a-category/1595 "2023-11-21T21:01:48Z")
Ask questions, share answers, and discuss solutions about Amazon Appstore, Fire tablets, and Fire TV. Make sure to review the Knowledge Base and recent answers first. --- ## [Which Fire TV devices support keyboard dictation (mic key) in third-party text fields?](https://community.amazondeveloper.com/t/which-fire-tv-devices-support-keyboard-dictation-mic-key-in-third-party-text-fields/29808)
**Author:** [@akash\_parashar](https://community.amazondeveloper.com/u/akash_parashar)\ **Replies:** 0\ **Last updated:** [October 22, 2026, 5:42pm UTC](https://community.amazondeveloper.com/t/which-fire-tv-devices-support-keyboard-dictation-mic-key-in-third-party-text-fields/29808 "2026-10-22T17:42:24Z")
This follows up on a closed thread, speech-to-text support with a manual mic trigger, with data from a kids’ storytelling app we’re building for the Fire TV hackathon (Kahani: the child says what the hero should do, and … --- ## [Amazon Billboard Submissions](https://community.amazondeveloper.com/t/amazon-billboard-submissions/29807)
**Author:** [@simons](https://community.amazondeveloper.com/u/simons)\ **Replies:** 0\ **Last updated:** [October 22, 2026, 3:42pm UTC](https://community.amazondeveloper.com/t/amazon-billboard-submissions/29807 "2026-10-22T15:42:30Z")
Hi there, does anybody know how to make submissions to the Amazon app store for apps to be featured in the Featured or Kids tab? This billboard feature used to be accessible via the console but is there a new submission … --- ## [Late Payment for August 2026](https://community.amazondeveloper.com/t/late-payment-for-august-2026/29802)
**Author:** [@RACEXR](https://community.amazondeveloper.com/u/RACEXR)\ **Replies:** 1\ **Last updated:** [October 22, 2026, 6:49am UTC](https://community.amazondeveloper.com/t/late-payment-for-august-2026/29802 "2026-10-22T06:49:23Z")
Case #22439076041 We are still awaiting a payment from Amazon that is now 21 days overdue. Our banking information has been verified and is correct. Our app has been operating on Amazon’s platform since 2021, and we ha… --- ## [Fire stick code](https://community.amazondeveloper.com/t/fire-stick-code/29767)
**Author:** [@MR\_M\_P\_LEE](https://community.amazondeveloper.com/u/MR_M_P_LEE)\ **Replies:** 1\ **Last updated:** [October 20, 2026, 5:56am UTC](https://community.amazondeveloper.com/t/fire-stick-code/29767 "2026-10-20T05:56:46Z")
every time I try to log into the developer option on mt fire TV stick it gives me a code what do I do with that code? --- ## [LAT builds blocked by “New Appstore version required” dialog on all Fire tablets and Fire TV devices](https://community.amazondeveloper.com/t/lat-builds-blocked-by-new-appstore-version-required-dialog-on-all-fire-tablets-and-fire-tv-devices/29766)
**Author:** [@anonim228](https://community.amazondeveloper.com/u/anonim228)\ **Replies:** 12\ **Last updated:** [October 21, 2026, 2:23am UTC](https://community.amazondeveloper.com/t/lat-builds-blocked-by-new-appstore-version-required-dialog-on-all-fire-tablets-and-fire-tv-devices/29766 "2026-10-21T02:23:12Z")
Hi, Since October 8, none of our Live App Testing builds can be launched on our Fire devices. At startup, every LAT build shows a native Amazon dialog: New Appstore version required Amazon Appstore is out of date. Pl… --- ## [I cannot download PBS KIDS app from the Live app testing invitation](https://community.amazondeveloper.com/t/i-cannot-download-pbs-kids-app-from-the-live-app-testing-invitation/29757)
**Author:** [@Erika](https://community.amazondeveloper.com/u/Erika)\ **Replies:** 1\ **Last updated:** [October 15, 2026, 8:57pm UTC](https://community.amazondeveloper.com/t/i-cannot-download-pbs-kids-app-from-the-live-app-testing-invitation/29757 "2026-10-15T20:57:33Z")
I am a tester and need to test PBS KIDS app, so I have the LAT invitation email, but I don´t see the “Get app” option to download it. I am currently in Colombia and am connected to Miami via a VPN, on both my laptop and… --- ## [Long Delay in Amazon Developer Support Case](https://community.amazondeveloper.com/t/long-delay-in-amazon-developer-support-case/29754)
**Author:** [@Anatoly\_Lubarsky](https://community.amazondeveloper.com/u/Anatoly_Lubarsky)\ **Replies:** 0\ **Last updated:** [October 15, 2026, 6:54am UTC](https://community.amazondeveloper.com/t/long-delay-in-amazon-developer-support-case/29754 "2026-10-15T06:54:48Z")
Hello, I would like to share some feedback about Amazon Developer Support. I have an unresolved app certification issue that has been open for several weeks. On September 28, I was informed that the issue had been esca… --- ## [HTML5 video shows black/white/frosted in WebView-based apps on Fire TV since ~Oct 11 - same page plays in Silk](https://community.amazondeveloper.com/t/html5-video-shows-black-white-frosted-in-webview-based-apps-on-fire-tv-since-oct-11-same-page-plays-in-silk/29748)
**Author:** [@bryan\_baker](https://community.amazondeveloper.com/u/bryan_baker)\ **Replies:** 4\ **Last updated:** [October 21, 2026, 6:52am UTC](https://community.amazondeveloper.com/t/html5-video-shows-black-white-frosted-in-webview-based-apps-on-fire-tv-since-oct-11-same-page-plays-in-silk/29748 "2026-10-21T06:52:19Z")
Looking for confirmation of a known issue and any fix timeline. Setup: a locally hosted home dashboard page (LAN web server) with an HTML5 video panel (1080p H.264 High@L4.0, ~15 fps stream), displayed on Fire TV device… --- ## [Developer registration stuck: "Something went wrong" on every submit, and Contact Us case not created](https://community.amazondeveloper.com/t/developer-registration-stuck-something-went-wrong-on-every-submit-and-contact-us-case-not-created/29740)
**Author:** [@fancy](https://community.amazondeveloper.com/u/fancy)\ **Replies:** 2\ **Last updated:** [October 14, 2026, 4:27am UTC](https://community.amazondeveloper.com/t/developer-registration-stuck-something-went-wrong-on-every-submit-and-contact-us-case-not-created/29740 "2026-10-14T04:27:50Z")
Hi team, I’m trying to create an Amazon Developer account at developer.amazon.com so I can create an LWA security profile and get Amazon Ads API access for my own advertising account. Registration fails every time I sub… --- ## [Not Published app Only showing Review](https://community.amazondeveloper.com/t/not-published-app-only-showing-review/29739)
**Author:** [@Alvy\_Hasan](https://community.amazondeveloper.com/u/Alvy_Hasan)\ **Replies:** 1\ **Last updated:** [October 14, 2026, 3:46am UTC](https://community.amazondeveloper.com/t/not-published-app-only-showing-review/29739 "2026-10-14T03:46:17Z")
Hello Amazon Developer Support, I submitted my app, “Arrows Puzzles,” a while ago. I was informed that I would receive an update on October 12, 2026, at around 10:00 PM, but my app is still showing “In Review.” Could y… --- ## [Fire OS 8 loses broadcast/multicast reception after WPA2 Group Key (GTK) rekey](https://community.amazondeveloper.com/t/fire-os-8-loses-broadcast-multicast-reception-after-wpa2-group-key-gtk-rekey/29712)
**Author:** [@Rafael](https://community.amazondeveloper.com/u/Rafael)\ **Replies:** 4\ **Last updated:** [October 15, 2026, 3:07am UTC](https://community.amazondeveloper.com/t/fire-os-8-loses-broadcast-multicast-reception-after-wpa2-group-key-gtk-rekey/29712 "2026-10-15T03:07:21Z")
Hello, I would like to report what appears to be a Wi‑Fi interoperability issue affecting a Fire HD tablet running Fire OS 8. Device Fire HD 10 (Fire OS 8) 2023 model Network Environment Linux AP using hostapd Intel… --- ## [I registered a support case on 01 September, but the issue has still not been resolved](https://community.amazondeveloper.com/t/i-registered-a-support-case-on-01-september-but-the-issue-has-still-not-been-resolved/29699)
**Author:** [@Afzal](https://community.amazondeveloper.com/u/Afzal)\ **Replies:** 2\ **Last updated:** [October 18, 2026, 8:22pm UTC](https://community.amazondeveloper.com/t/i-registered-a-support-case-on-01-september-but-the-issue-has-still-not-been-resolved/29699 "2026-10-18T20:22:39Z")
Case ID: 21840442051 – Still Unresolved @Emma @Yuri Hello Amazon Fire TV Developer Support Team, I registered a support case on 01 September, but the issue has still not been resolved. Case ID: 21840442051 It has bee… --- ## [Amazon Developer registration stuck in incomplete state](https://community.amazondeveloper.com/t/amazon-developer-registration-stuck-in-incomplete-state/29691)
**Author:** [@linyudeng](https://community.amazondeveloper.com/u/linyudeng)\ **Replies:** 1\ **Last updated:** [October 5, 2026, 4:20am UTC](https://community.amazondeveloper.com/t/amazon-developer-registration-stuck-in-incomplete-state/29691 "2026-10-05T04:20:17Z")
Hi Amazon Staff, My Amazon Developer registration appears to be stuck in an incomplete state. I repeatedly receive either: “Please enter a valid Customer facing business name” or “Something went wrong. Please try ag… --- ## [Unable to Add a New Tester in Manage Testers](https://community.amazondeveloper.com/t/unable-to-add-a-new-tester-in-manage-testers/29680)
**Author:** [@Fun\_BirdStudio](https://community.amazondeveloper.com/u/Fun_BirdStudio)\ **Replies:** 2\ **Last updated:** [October 5, 2026, 6:11am UTC](https://community.amazondeveloper.com/t/unable-to-add-a-new-tester-in-manage-testers/29680 "2026-10-05T06:11:31Z")
Hello Amazon Developer Community, I’m currently unable to add a new tester from the Manage Testers section in the Amazon Developer Console. This issue started after the recent changes/updates in the Amazon Developer Co… --- ## [I would like to request Amazon to consider bringing back the ability for developers to reply to customer reviews on the Amazon Appstore](https://community.amazondeveloper.com/t/i-would-like-to-request-amazon-to-consider-bringing-back-the-ability-for-developers-to-reply-to-customer-reviews-on-the-amazon-appstore/29675)
**Author:** [@Musaib\_Khan](https://community.amazondeveloper.com/u/Musaib_Khan)\ **Replies:** 1\ **Last updated:** [October 2, 2026, 12:42am UTC](https://community.amazondeveloper.com/t/i-would-like-to-request-amazon-to-consider-bringing-back-the-ability-for-developers-to-reply-to-customer-reviews-on-the-amazon-appstore/29675 "2026-10-02T00:42:36Z")
Hello @Emma Being able to respond directly to users is very important for developers because it allows us to thank customers, address their concerns, clarify issues, and provide helpful information about our app. I und… --- ## [Duplicated new app and id.couldnt upload production app](https://community.amazondeveloper.com/t/duplicated-new-app-and-id-couldnt-upload-production-app/29243)
**Author:** [@thoosongtan](https://community.amazondeveloper.com/u/thoosongtan)\ **Replies:** 1\ **Last updated:** [September 30, 2026, 1:11pm UTC](https://community.amazondeveloper.com/t/duplicated-new-app-and-id-couldnt-upload-production-app/29243 "2026-09-30T13:11:24Z")
I have duplicated new app (5).every time I creat production app,my appplist will increase by 1.i couldn’t upload app for production app,as it says the id is duplicated . Com…ProTstGame.how do I delete the other similar a… --- ## [How can I create Live/In-App Events on the Appstore?](https://community.amazondeveloper.com/t/how-can-i-create-live-in-app-events-on-the-appstore/29215)
**Author:** [@foxview](https://community.amazondeveloper.com/u/foxview)\ **Replies:** 1\ **Last updated:** [September 28, 2026, 6:05am UTC](https://community.amazondeveloper.com/t/how-can-i-create-live-in-app-events-on-the-appstore/29215 "2026-09-28T06:05:27Z")
Hello everyone, I’m wondering how developers can create and publish Live/In-App Events that appear on the Appstore, such as events or promotional content displayed on the Appstore’s main page. I’ve looked through the A… --- ## [I cannot create a support ticket for an Alexa skill via DevAssistant.](https://community.amazondeveloper.com/t/i-cannot-create-a-support-ticket-for-an-alexa-skill-via-devassistant/29206)
**Author:** [@cozylife](https://community.amazondeveloper.com/u/cozylife)\ **Replies:** 2\ **Last updated:** [September 23, 2026, 3:21am UTC](https://community.amazondeveloper.com/t/i-cannot-create-a-support-ticket-for-an-alexa-skill-via-devassistant/29206 "2026-09-23T03:21:25Z")
I’m unable to create an Alexa skill support ticket through DevAssistant. I’m experiencing a situation where my Smart Home skill is still under review after 15 submissions. I tried submitting a support ticket through Dev… --- ## [Cannot respond to Alexa support query, all links lead to DevAssistant chatbot](https://community.amazondeveloper.com/t/cannot-respond-to-alexa-support-query-all-links-lead-to-devassistant-chatbot/29179)
**Author:** [@Mark\_Hollands](https://community.amazondeveloper.com/u/Mark_Hollands)\ **Replies:** 9\ **Last updated:** [October 11, 2026, 11:05pm UTC](https://community.amazondeveloper.com/t/cannot-respond-to-alexa-support-query-all-links-lead-to-devassistant-chatbot/29179 "2026-10-11T23:05:54Z")
We’ve been trying to respond to a couple of different supports cases with the WWA team but now all links that use to function lead to the DevAssistant chatbot. I’ve attached an example query with the chatbot where it tr… --- ## [Sold units have been stuck since yesterday, even though the refresh time has been updated](https://community.amazondeveloper.com/t/sold-units-have-been-stuck-since-yesterday-even-though-the-refresh-time-has-been-updated/29172)
**Author:** [@Mouad\_Abdelghafour\_AITALI](https://community.amazondeveloper.com/u/Mouad_Abdelghafour_AITALI)\ **Replies:** 4\ **Last updated:** [September 21, 2026, 3:33am UTC](https://community.amazondeveloper.com/t/sold-units-have-been-stuck-since-yesterday-even-though-the-refresh-time-has-been-updated/29172 "2026-09-21T03:33:37Z")
Hi there, We’re currently experiencing an issue with the Reporting page. The Sold Units figure has been stuck since yesterday and does not appear to be updating. The 6-hour refresh time is continuing to update normally… --- ## [Can't finish my account due to failing validation](https://community.amazondeveloper.com/t/cant-finish-my-account-due-to-failing-validation/29161)
**Author:** [@Fidecoin](https://community.amazondeveloper.com/u/Fidecoin)\ **Replies:** 5\ **Last updated:** [September 20, 2026, 6:42am UTC](https://community.amazondeveloper.com/t/cant-finish-my-account-due-to-failing-validation/29161 "2026-09-20T06:42:46Z")
Your account requires additional contact details to complete your profile and access the Developer Console. Add your details below. That’s all it says, doesn’t matter what we write. https://developer.amazon.com/setting… --- ## [Developer registration blocked by business-name validation and reload errors; unable to reach support](https://community.amazondeveloper.com/t/developer-registration-blocked-by-business-name-validation-and-reload-errors-unable-to-reach-support/29157)
**Author:** [@Franque\_Gonzalez](https://community.amazondeveloper.com/u/Franque_Gonzalez)\ **Replies:** 10\ **Last updated:** [October 19, 2026, 7:36pm UTC](https://community.amazondeveloper.com/t/developer-registration-blocked-by-business-name-validation-and-reload-errors-unable-to-reach-support/29157 "2026-10-19T19:36:46Z")
Hello Amazon Developer Support, I’m trying to complete an Amazon Appstore developer registration to publish a Fire TV app, but I can’t get past the registration page. The main issue is the Customer facing business name … --- ## [Unable create a ticket](https://community.amazondeveloper.com/t/unable-create-a-ticket/29093)
**Author:** [@lwn](https://community.amazondeveloper.com/u/lwn)\ **Replies:** 1\ **Last updated:** [September 9, 2026, 12:06am UTC](https://community.amazondeveloper.com/t/unable-create-a-ticket/29093 "2026-09-09T00:06:53Z")
Hi, We are an OEM partner (Imou) with an ADM SmartHome developer account. Issue: When using DevAssistant “file a case”, we get: “The case creation tool only supports standard Alexa categories and does not currently … --- ## [No response to support cases at all - Someone deleted my last post about it here](https://community.amazondeveloper.com/t/no-response-to-support-cases-at-all-someone-deleted-my-last-post-about-it-here/29078)
**Author:** [@mrwillpotter](https://community.amazondeveloper.com/u/mrwillpotter)\ **Replies:** 14\ **Last updated:** [October 15, 2026, 9:31pm UTC](https://community.amazondeveloper.com/t/no-response-to-support-cases-at-all-someone-deleted-my-last-post-about-it-here/29078 "2026-10-15T21:31:47Z")
I need help with my account - have made support cases about it - I made a post here asking for help because no one has responded to my support cases in almost 2 months now - Seems my post here was deleted as well and I d… --- ## [Fire TV purchase hangs on SDK 3.0.9 — store gets metadata response and abandons the flow; IAP 2.x work fine](https://community.amazondeveloper.com/t/fire-tv-purchase-hangs-on-sdk-3-0-9-store-gets-metadata-response-and-abandons-the-flow-iap-2-x-work-fine/28990)
**Author:** [@hanchaoui](https://community.amazondeveloper.com/u/hanchaoui)\ **Replies:** 3\ **Last updated:** [October 1, 2026, 6:36am UTC](https://community.amazondeveloper.com/t/fire-tv-purchase-hangs-on-sdk-3-0-9-store-gets-metadata-response-and-abandons-the-flow-iap-2-x-work-fine/28990 "2026-10-01T06:36:48Z")
Summary On Fire TV with Appstore SDK 3.x, PurchasingService.purchase(sku) never produces a purchase dialog and never delivers onPurchaseResponse(). The Appstore accepts the command, issues its product-metadata request, … --- ## [Statistics Problem: 30% drop in Reported Sales vs. Native Amazon Appstore SDK User IDs since Feb 2026 \[Case #21448194461\]](https://community.amazondeveloper.com/t/statistics-problem-30-drop-in-reported-sales-vs-native-amazon-appstore-sdk-user-ids-since-feb-2026-case-21448194461/28984)
**Author:** [@Super\_Mario](https://community.amazondeveloper.com/u/Super_Mario)\ **Replies:** 1\ **Last updated:** [August 21, 2026, 5:48am UTC](https://community.amazondeveloper.com/t/statistics-problem-30-drop-in-reported-sales-vs-native-amazon-appstore-sdk-user-ids-since-feb-2026-case-21448194461/28984 "2026-08-21T05:48:44Z")
Something is fundamentally broken with the Sales/Units Sold reporting pipeline since February 2026, and Amazon Developer Support is dismissing the issue without investigating the backend data. We are seeing a massive, c… --- ## [Retention Offers](https://community.amazondeveloper.com/t/retention-offers/28981)
**Author:** [@Abu\_Jalloh](https://community.amazondeveloper.com/u/Abu_Jalloh)\ **Replies:** 2\ **Last updated:** [August 20, 2026, 2:31pm UTC](https://community.amazondeveloper.com/t/retention-offers/28981 "2026-08-20T14:31:41Z")
Hello! I love Retention Offers and think they’re a great way to provide additional value to customers. I wanted to ask if there’s been any consideration around making these offers available on devices in addition to the… --- ## [Bug: Different Amazon Purchase UI and Infinite Loading State When Retrying a Purchase](https://community.amazondeveloper.com/t/bug-different-amazon-purchase-ui-and-infinite-loading-state-when-retrying-a-purchase/28980)
**Author:** [@Mohammed\_Tariq](https://community.amazondeveloper.com/u/Mohammed_Tariq)\ **Replies:** 2\ **Last updated:** [August 21, 2026, 7:04am UTC](https://community.amazondeveloper.com/t/bug-different-amazon-purchase-ui-and-infinite-loading-state-when-retrying-a-purchase/28980 "2026-08-21T07:04:23Z")
Hi Amazon Appstore SDK team, I am working on integrating Amazon In-App Purchasing for a Fire TV application. I have recently migrated our implementation from Appstore SDK version 2 to version 3 and have implemented the … --- ## [🚨 URGENT — Possible Backend Review Pipeline Issue: Some Games Progress Normally While Others Remain Stuck in “In Review](https://community.amazondeveloper.com/t/urgent-possible-backend-review-pipeline-issue-some-games-progress-normally-while-others-remain-stuck-in-in-review/28951)
**Author:** [@Logan\_Vance](https://community.amazondeveloper.com/u/Logan_Vance)\ **Replies:** 1\ **Last updated:** [August 17, 2026, 1:49pm UTC](https://community.amazondeveloper.com/t/urgent-possible-backend-review-pipeline-issue-some-games-progress-normally-while-others-remain-stuck-in-in-review/28951 "2026-08-17T13:49:28Z")
Hello Amazon Developer Support, I would like to report a potential backend issue affecting the Appstore submission and review workflow. The issue appears to be occurring at the backend processing level: valid game subm… [Next page](https://community.amazondeveloper.com/c/fire-apps/questions/20.md?page=1)