# Account locked temporarily **URL:** \ **Category:** Q&A\ **Tags:** appstore-account\ **Created:** [June 12, 2025, 11:23am UTC](https://community.amazondeveloper.com/t/account-locked-temporarily/11198 "2025-06-12T11:23:39Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Ali\_Hassan](https://avatars.discourse-cdn.com/v4/letter/a/3be4f8/32.png) [@Ali\_Hassan](https://community.amazondeveloper.com/u/Ali_Hassan)\ **Post date:** [June 12, 2025, 11:23am UTC](https://community.amazondeveloper.com/t/account-locked-temporarily/11198/1 "2025-06-12T11:23:39Z")
Dear Amazon Support Team, I am facing an issue accessing my Amazon account and received a notification stating that my account has been temporarily locked since the last 3 months. I have followed all the policy guidelines, but can not access my account. There are 14 games live on my account, which I have developed after a lot of hard work & effort. I am unable to contact support because there is no means to contact them, as my account is locked temporarily. The email of my developer account is ( \*\*\*\*\*\*@outlook.com ). Kindly assist me in getting back access to my account. If you need any further information, I am more than happy to share. Thanks! ---
**Author:** ![Emma](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/emma/32/880_2.png) [@Emma](https://community.amazondeveloper.com/u/Emma)\ **Post date:** [June 12, 2025, 10:07pm UTC](https://community.amazondeveloper.com/t/account-locked-temporarily/11198/2 "2025-06-12T22:07:33Z")
Hi @Ali_Hassan , Thanks for posting. Have you followed the instructions for recovering your account? It appears that your account has been locked on the [Amazon.com](http://Amazon.com) retail side, not through the Amazon Developer Console. To resolve this, please follow the instructions provided for unlocking your [Amazon.com](http://Amazon.com) account and contact the Amazon Customer Service team for further assistance. The Appstore Developer Support team is not authorized to unlock accounts that have been locked by the Customer Service team. ---
**Author:** ![Ali\_Hassan](https://avatars.discourse-cdn.com/v4/letter/a/3be4f8/32.png) [@Ali\_Hassan](https://community.amazondeveloper.com/u/Ali_Hassan)\ **Post date:** [June 23, 2025, 10:58am UTC](https://community.amazondeveloper.com/t/account-locked-temporarily/11198/4 "2025-06-23T10:58:04Z")
Thanks for the earlier response. I understand that you mentioned the account might be locked from the [Amazon.com](http://Amazon.com) (retail) side, and that recovery instructions are to be followed from there. However, I want to clarify that I’ve already tried logging in through multiple Amazon platforms, and my account **immediately shows “temporarily locked”** , with no option to proceed or contact support from within the system. I’ve also **not received any password reset or “account on hold” email** , so I’m stuck without any recovery instructions. After checking this forum, I noticed that **many developers faced the same issue** , and some were able to resolve it by: - Receiving a password reset or account recovery email from Amazon retail, - Or by directly contacting Amazon customer service (retail side) via phone — particularly **+1 800-388-5512** or **+1 877-586-3230** — and requesting to speak with a live representative by saying “I want to speak to a representative.” Unfortunately, being located outside the U.S., **calling these numbers is difficult** , and without email instructions, I cannot proceed with any recovery steps. Since I have 14 published games on my developer account and have always followed Amazon policy guidelines, I sincerely request help from someone at Amazon Support or the community team to escalate this issue. If there is **any alternative method to verify my identity or regain access** , I’m more than willing to cooperate. I’m happy to provide any additional information needed. Thanks in advance for your understanding and support. ---
**Author:** ![Emma](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/emma/32/880_2.png) [@Emma](https://community.amazondeveloper.com/u/Emma)\ **Post date:** [June 26, 2025, 2:27am UTC](https://community.amazondeveloper.com/t/account-locked-temporarily/11198/6 "2025-06-26T02:27:10Z")
Hi @Ali_Hassan , We have consulted with the Customer Service team regarding your account status. To resolve this, you can either complete the self-service form after signing in to [Amazon.com](http://Amazon.com), or call Amazon Customer Service at 1-888-280-4331 or 1-800-388-5512 to have a representative complete the form on your behalf. Unfortunately, we cannot provide any alternative solutions at this time. ---
**Author:** ![Marcela](https://avatars.discourse-cdn.com/v4/letter/m/e56c9b/32.png) [@Marcela](https://community.amazondeveloper.com/u/Marcela)\ **Post date:** [September 26, 2025, 3:24pm UTC](https://community.amazondeveloper.com/t/account-locked-temporarily/11198/7 "2025-09-26T15:24:33Z")
Good morning, my account was closed, of which I never received information, only when I went to log in I found out, and it was closed the same day that I received the email informing me that they would refund me for a return I made, after countless communications via customer service chat, calls, emails I received an email on 08/28/2025 informing that full access to my account had been restored, after that I have continued in endless communications and the only thing they tell me so far is that my account was closed, that I respond about an email from June 20 which I did not receive, because from there they cannot solve anything about the refund, to this day I still do not have my refund and without any response from Amazon in this regard.I need to know exactly which area and the information of this area to have the refund or the products, if applicable. ---
**Author:** ![system](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/system/32/5065_2.png) [@system](https://community.amazondeveloper.com/u/system)\ **Post date:** [October 11, 2025, 4:23pm UTC](https://community.amazondeveloper.com/t/account-locked-temporarily/11198/8 "2025-10-11T16:23:18Z")
Closed on October 11, 2025, 4:23pm UTC This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.