# Can't access my account anymore **URL:** \ **Category:** Q&A\ **Tags:** appstore-account\ **Created:** [July 17, 2025, 8:08am UTC](https://community.amazondeveloper.com/t/cant-access-my-account-anymore/11675 "2025-07-17T08:08:52Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Curving\_Reality](https://avatars.discourse-cdn.com/v4/letter/c/e95f7d/32.png) [@Curving\_Reality](https://community.amazondeveloper.com/u/Curving_Reality)\ **Post date:** [July 17, 2025, 8:08am UTC](https://community.amazondeveloper.com/t/cant-access-my-account-anymore/11675/1 "2025-07-17T08:08:52Z")
Hi! I have a client that can’t access their account anymore since it says that the account is temporary blocked and that they should have received an email, but they didn’t. And we can’t access the help center either because they can’t login. The email address is: \*\*\*l@gmail.com Can someone help me? Thanks ---
**Author:** ![Emma](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/emma/32/880_2.png) [@Emma](https://community.amazondeveloper.com/u/Emma)\ **Post date:** [July 18, 2025, 2:28pm UTC](https://community.amazondeveloper.com/t/cant-access-my-account-anymore/11675/2 "2025-07-18T14:28:15Z")
Hello, Thanks for posting. It appears that your account has been locked on the [Amazon.com](http://Amazon.com) retail side, not through the Amazon Developer Console. To resolve this, you can either complete the self-service form after signing in to [Amazon.com](http://Amazon.com), or call Amazon Customer Service at 1-888-280-4331 or 1-800-388-5512 to have a representative complete the form on your behalf. Unfortunately, we cannot provide any alternative solutions at this time. ---
**Author:** ![Curving\_Reality](https://avatars.discourse-cdn.com/v4/letter/c/e95f7d/32.png) [@Curving\_Reality](https://community.amazondeveloper.com/u/Curving_Reality)\ **Post date:** [July 18, 2025, 3:25pm UTC](https://community.amazondeveloper.com/t/cant-access-my-account-anymore/11675/4 "2025-07-18T15:25:51Z")
Hello, I tried but I get this message: #### Account locked temporarily Your account has been locked for misuse of Amazon’s services. We have sent you an email with additional information. And I still don’t receive any email. I have an active app on that account so I need it. How can I solve it? ---
**Author:** ![Emma](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/emma/32/880_2.png) [@Emma](https://community.amazondeveloper.com/u/Emma)\ **Post date:** [July 23, 2025, 3:35am UTC](https://community.amazondeveloper.com/t/cant-access-my-account-anymore/11675/6 "2025-07-23T03:35:30Z")
Hello, Unfortunately, the Appstore Developer Support team is not authorized to handle account login-related issues. You will need to contact Amazon’s Customer Service Password Reset team for assistance at: 1-800-388-5512 or, if outside the U.S. or Canada, 1-206-922-0880 (International) and request a customer service representative to please fill the form on your behalf. ---
**Author:** ![prathamesh](https://avatars.discourse-cdn.com/v4/letter/p/c0e974/32.png) [@prathamesh](https://community.amazondeveloper.com/u/prathamesh)\ **Post date:** [August 13, 2025, 7:16am UTC](https://community.amazondeveloper.com/t/cant-access-my-account-anymore/11675/8 "2025-08-13T07:16:22Z")
Hi @Emma . I don’t know why my verification process is failed. I opened a ticket but to no avail. Kindly look into it as i am tired of searching for solutions online. Its 18266845911. ---
**Author:** ![system](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/system/32/5065_2.png) [@system](https://community.amazondeveloper.com/u/system)\ **Post date:** [October 11, 2025, 4:28pm UTC](https://community.amazondeveloper.com/t/cant-access-my-account-anymore/11675/9 "2025-10-11T16:28:21Z")
Closed on October 11, 2025, 4:28pm UTC This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.