# Content Launcher Fails on New Vega Devices – "Watch on App" Shows Loading Error **URL:** \ **Category:** Bug Reports\ **Created:** [March 25, 2026, 2:58pm UTC](https://community.amazondeveloper.com/t/content-launcher-fails-on-new-vega-devices-watch-on-app-shows-loading-error/27977 "2026-03-25T14:58:24Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![YuppTV](https://avatars.discourse-cdn.com/v4/letter/y/cdc98d/32.png) [@YuppTV](https://community.amazondeveloper.com/u/YuppTV)\ **Post date:** [March 25, 2026, 2:58pm UTC](https://community.amazondeveloper.com/t/content-launcher-fails-on-new-vega-devices-watch-on-app-shows-loading-error/27977/1 "2026-03-25T14:58:24Z")
## 1. Summary Content Launcher is failing on **new Vega devices** when launching the app from Vega Home using **“Watch on App”**. While the same flow works correctly on **older Vega sticks** , on newer devices the app opens but shows a **loading error screen** instead of navigating to the intended content. **App Name** :frndly tv **Bug Severity** Select one that applies - Impacts operation of app ## 2. Steps to Reproduce 1. 1. Use a **new Vega device / stick** 2. Open Vega home screen 3. Navigate to any content integrated with Content Launcher 4. Click on **“Watch on App”** 5. App launches 6. Observe error on content loading screen ## ![shared image](https://d3mq594dkmpl37.cloudfront.net/original/2X/6/6d431029dad2a97f35d1ab4c16ab9da63a22d46c.jpeg) ## 1. Environment _Please fill out the fields related to your bug below:_ - \*\*SDK Version:\*\*Active SDK Version: 0.22.6150 Vega CLI Version: 1.2.18 - **App State:** `[Foreground/Background]` - **OS Information:** NAME=“OS” OE\_VERSION=“4.0.0” OS\_MAJOR\_VERSION=“1” OS\_MINOR\_VERSION=“1” RELEASE\_ID=“14” OS\_VERSION=“1.1” BRANCH\_CODE=“TV Ship day60” BUILD\_DESC=“OS 1.1 (TV Ship day60/101)” BUILD\_FINGERPRINT=“4.0.249302.0(3072cab629675a74)/101N:user/release-keys” BUILD\_VARIANT=“user” BUILD\_TAGS=“release-keys” BUILD\_DATE=“Sat Mar 14 22:24:12 UTC 2026” BUILD\_TIMESTAMP=“1773527052” VERSION\_NUMBER=“1401010010120” ---
**Author:** ![amen](https://avatars.discourse-cdn.com/v4/letter/a/ee7513/32.png) [@amen](https://community.amazondeveloper.com/u/amen)\ **Post date:** [March 25, 2026, 8:43pm UTC](https://community.amazondeveloper.com/t/content-launcher-fails-on-new-vega-devices-watch-on-app-shows-loading-error/27977/4 "2026-03-25T20:43:51Z")
Hi @YuppTV, Thank you for the detailed bug report on the Content Launcher issue with “Watch on App” on new Vega devices. Our team is investigating this issue and will provide an update as soon as we have more information. Thanks for helping us improve the Vega platform. Warm regards, Aishwarya ---
**Author:** ![amen](https://avatars.discourse-cdn.com/v4/letter/a/ee7513/32.png) [@amen](https://community.amazondeveloper.com/u/amen)\ **Post date:** [March 26, 2026, 9:11pm UTC](https://community.amazondeveloper.com/t/content-launcher-fails-on-new-vega-devices-watch-on-app-shows-loading-error/27977/5 "2026-03-26T21:11:39Z")
Hi @YuppTV Thanks for your patience while we investigated this issue. Our team attempted to reproduce the Content Launcher loading error on new Vega devices but were unable to replicate the issue, content consistently launched within the app as expected. To help us investigate further, could you please share device logs captured during the issue reproduction? This will help us identify what might be causing the loading error on your specific device. Thanks for helping us improve the Vega platform. Warm regards, Aishwarya ---
**Author:** ![YuppTV](https://avatars.discourse-cdn.com/v4/letter/y/cdc98d/32.png) [@YuppTV](https://community.amazondeveloper.com/u/YuppTV)\ **Post date:** [March 30, 2026, 3:01pm UTC](https://community.amazondeveloper.com/t/content-launcher-fails-on-new-vega-devices-watch-on-app-shows-loading-error/27977/6 "2026-03-30T15:01:00Z")
HI @amen , please find attached file for device logs [content launcher device logs.tsx](https://community.amazondeveloper.com/uploads/short-url/5SyRIGxrVRuImmHW1YgEqzCkUov.tsx) (110.7 KB) Thank you. ---
**Author:** ![amen](https://avatars.discourse-cdn.com/v4/letter/a/ee7513/32.png) [@amen](https://community.amazondeveloper.com/u/amen)\ **Post date:** [April 1, 2026, 4:49pm UTC](https://community.amazondeveloper.com/t/content-launcher-fails-on-new-vega-devices-watch-on-app-shows-loading-error/27977/7 "2026-04-01T16:49:05Z")
Hi @YuppTV Thanks for sharing the logs. Unfortunately, the attached file doesn’t appear to be a valid log file - we’re unable to extract any logs from it. Could you please share the device logs following our log collection guidelines for Vega? This will help us identify what’s causing the loading error on your device. Thanks for your patience Warm regards, Aishwarya ---
**Author:** ![YuppTV](https://avatars.discourse-cdn.com/v4/letter/y/cdc98d/32.png) [@YuppTV](https://community.amazondeveloper.com/u/YuppTV)\ **Post date:** [April 6, 2026, 2:18pm UTC](https://community.amazondeveloper.com/t/content-launcher-fails-on-new-vega-devices-watch-on-app-shows-loading-error/27977/8 "2026-04-06T14:18:56Z")
Hi @amen , please find the attached log file. Thank you. > [@amen](#): > > [content launcher deviceLogs.tsx](https://community.amazondeveloper.com/uploads/short-url/F1NTJoZMMEaTLft7klQi0yyI3O.tsx) (684.8 KB) ---
**Author:** ![amen](https://avatars.discourse-cdn.com/v4/letter/a/ee7513/32.png) [@amen](https://community.amazondeveloper.com/u/amen)\ **Post date:** [May 18, 2026, 6:06pm UTC](https://community.amazondeveloper.com/t/content-launcher-fails-on-new-vega-devices-watch-on-app-shows-loading-error/27977/9 "2026-05-18T18:06:08Z")
Hi @YuppTV, Thanks for sharing the updated log file. We’ve reviewed the logs - are you still experiencing the Content Launcher loading error on your Vega device? If the issue persists, please let us know and we’ll investigate further. Warm regards, Aishwarya ---
**Author:** ![YuppTV](https://avatars.discourse-cdn.com/v4/letter/y/cdc98d/32.png) [@YuppTV](https://community.amazondeveloper.com/u/YuppTV)\ **Post date:** [May 26, 2026, 7:19am UTC](https://community.amazondeveloper.com/t/content-launcher-fails-on-new-vega-devices-watch-on-app-shows-loading-error/27977/10 "2026-05-26T07:19:36Z")
Hi @amen we installed the device using the ASIN number and can now see the Content Launcher on the new Vega device; the issue is no longer reproducible. Warm regards, YuppTV ---
**Author:** ![system](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/system/32/5065_2.png) [@system](https://community.amazondeveloper.com/u/system)\ **Post date:** [June 9, 2026, 7:19am UTC](https://community.amazondeveloper.com/t/content-launcher-fails-on-new-vega-devices-watch-on-app-shows-loading-error/27977/11 "2026-06-09T07:19:48Z")
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