# Developer support team are not answering to my Query **URL:** \ **Category:** Q&A\ **Tags:** appstore-account\ **Created:** [January 14, 2026, 2:13am UTC](https://community.amazondeveloper.com/t/developer-support-team-are-not-answering-to-my-query/27309 "2026-01-14T02:13:12Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Classic\_Gaming\_Studio](https://avatars.discourse-cdn.com/v4/letter/c/3ec8ea/32.png) [@Classic\_Gaming\_Studio](https://community.amazondeveloper.com/u/Classic_Gaming_Studio)\ **Post date:** [January 14, 2026, 2:13am UTC](https://community.amazondeveloper.com/t/developer-support-team-are-not-answering-to-my-query/27309/1 "2026-01-14T02:13:13Z")
@Emma Hi, I hope you are doing well. I am facing issues connecting with the support team through my developer support page. I have raised multiple queries, but none of them have been answered. Instead of responding, my cases were closed. I have created around 4–5 cases over time, but the issue remains unresolved. Please look into this matter, as my team is waiting for a response from the support team. ---
**Author:** ![Emma](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/emma/32/880_2.png) [@Emma](https://community.amazondeveloper.com/u/Emma)\ **Post date:** [January 19, 2026, 3:54am UTC](https://community.amazondeveloper.com/t/developer-support-team-are-not-answering-to-my-query/27309/3 "2026-01-19T03:54:54Z")
Hello, Thanks for posting. We have messaged the appropriate team for further investigation and will let you know once we receive an update. ---
**Author:** ![Emma](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/emma/32/880_2.png) [@Emma](https://community.amazondeveloper.com/u/Emma)\ **Post date:** [January 30, 2026, 8:01am UTC](https://community.amazondeveloper.com/t/developer-support-team-are-not-answering-to-my-query/27309/5 "2026-01-30T08:01:36Z")
Hello, Your case has been replied to by the support team. Please review the response.