# Device Compatibility Issue in Amazon LAT (Live App Testing) **URL:** \ **Category:** Q&A\ **Tags:** appstore-lat\ **Created:** [March 2, 2025, 4:57am UTC](https://community.amazondeveloper.com/t/device-compatibility-issue-in-amazon-lat-live-app-testing/9059 "2025-03-02T04:57:30Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Commerce\_test](https://avatars.discourse-cdn.com/v4/letter/c/91b2a8/32.png) [@Commerce\_test](https://community.amazondeveloper.com/u/Commerce_test)\ **Post date:** [March 2, 2025, 4:57am UTC](https://community.amazondeveloper.com/t/device-compatibility-issue-in-amazon-lat-live-app-testing/9059/1 "2025-03-02T04:57:30Z")
I have submitted my app for Live App Testing (LAT) on the Amazon Appstore. When I receive the test notification as a tester, I encounter a device compatibility issue , even though my app is designed to support Android 7 to Android 15. I tested it on Android 13 and Android 15, but both devices show the same incompatibility message. However, I previously used the same devices for testing without any issues. Could this be a device-level restriction ? - Does Amazon LAT limit the number of tests per device? - Do I need to use a new device for each test? - Is there a way to reset or bypass this restriction if it exists? ---
**Author:** ![Commerce\_test](https://avatars.discourse-cdn.com/v4/letter/c/91b2a8/32.png) [@Commerce\_test](https://community.amazondeveloper.com/u/Commerce_test)\ **Post date:** [March 2, 2025, 5:10am UTC](https://community.amazondeveloper.com/t/device-compatibility-issue-in-amazon-lat-live-app-testing/9059/2 "2025-03-02T05:10:01Z")
![image](https://d3mq594dkmpl37.cloudfront.net/original/2X/e/e2fb987e5d7162a10f83fa5a33a1af424dcb721f.png) ![image](https://d3mq594dkmpl37.cloudfront.net/original/2X/c/cc0f1d27c33c1e38de90c4c2780442fe0414146d.png) ![image](https://d3mq594dkmpl37.cloudfront.net/original/2X/8/8e36d14f006f030e2dacee7ef6650bda192e6b9a.jpeg) The image above shows **“Not Compatible with My Device.”** ---
**Author:** ![Commerce\_test](https://avatars.discourse-cdn.com/v4/letter/c/91b2a8/32.png) [@Commerce\_test](https://community.amazondeveloper.com/u/Commerce_test)\ **Post date:** [March 2, 2025, 9:53am UTC](https://community.amazondeveloper.com/t/device-compatibility-issue-in-amazon-lat-live-app-testing/9059/3 "2025-03-02T09:53:25Z")
![image](https://d3mq594dkmpl37.cloudfront.net/original/2X/c/c0d7b73c0af42e7d0d4379f2d4bb7b26252b59cf.jpeg) Is this the reason behind this ? ---
**Author:** ![Emma](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/emma/32/880_2.png) [@Emma](https://community.amazondeveloper.com/u/Emma)\ **Post date:** [March 3, 2025, 5:41am UTC](https://community.amazondeveloper.com/t/device-compatibility-issue-in-amazon-lat-live-app-testing/9059/4 "2025-03-03T05:41:20Z")
Hello, Thanks for posting. As of February 20, 2025, developers will no longer have the option to submit new apps targeting Android mobile devices. We apologize for the inconvenience. You may use Appstore Quality Central as a workaround: > **[Understanding Appstore Quality Central | App Testing](https://developer.amazon.com/docs/app-testing/understanding-appstore-quality-central.html)** > > Appstore Quality Central is a comprehensive suite of testing tools and services that help you publish high-quality apps. Appstore Quality Central is designed to support you thro... ---
**Author:** ![Commerce\_test](https://avatars.discourse-cdn.com/v4/letter/c/91b2a8/32.png) [@Commerce\_test](https://community.amazondeveloper.com/u/Commerce_test)\ **Post date:** [March 3, 2025, 5:52am UTC](https://community.amazondeveloper.com/t/device-compatibility-issue-in-amazon-lat-live-app-testing/9059/5 "2025-03-03T05:52:33Z")
**Hi @Emma,** Thanks for the update. I am looking to test subscription in-app items with the RTN feature, where I want to simulate RTN (Real-Time Notifications) from the initial purchase to the end of the subscription. This will help me proceed with my implementation based on the RTN message. Is there any way to test this scenario? ---
**Author:** ![Commerce\_test](https://avatars.discourse-cdn.com/v4/letter/c/91b2a8/32.png) [@Commerce\_test](https://community.amazondeveloper.com/u/Commerce_test)\ **Post date:** [March 3, 2025, 4:59pm UTC](https://community.amazondeveloper.com/t/device-compatibility-issue-in-amazon-lat-live-app-testing/9059/6 "2025-03-03T16:59:51Z")
Any Update on the above ask @Emma ---
**Author:** ![Emma](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/emma/32/880_2.png) [@Emma](https://community.amazondeveloper.com/u/Emma)\ **Post date:** [March 5, 2025, 6:55am UTC](https://community.amazondeveloper.com/t/device-compatibility-issue-in-amazon-lat-live-app-testing/9059/7 "2025-03-05T06:55:04Z")
Hi @Commerce_test , We have messaged the appropriate team for further investigation and will let you know once we receive an update. ---
**Author:** ![system](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/system/32/5065_2.png) [@system](https://community.amazondeveloper.com/u/system)\ **Post date:** [October 11, 2025, 4:08pm UTC](https://community.amazondeveloper.com/t/device-compatibility-issue-in-amazon-lat-live-app-testing/9059/8 "2025-10-11T16:08:12Z")
Closed on October 11, 2025, 4:08pm UTC This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.