# FireDevices\_Drivers AccessDenied **URL:** \ **Category:** Q&A\ **Tags:** appstore-fire-device\ **Created:** [July 10, 2024, 12:31am UTC](https://community.amazondeveloper.com/t/firedevices-drivers-accessdenied/5623 "2024-07-10T00:31:13Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![jzavala](https://avatars.discourse-cdn.com/v4/letter/j/dfb087/32.png) [@jzavala](https://community.amazondeveloper.com/u/jzavala)\ **Post date:** [July 10, 2024, 12:31am UTC](https://community.amazondeveloper.com/t/firedevices-drivers-accessdenied/5623/1 "2024-07-10T00:31:13Z")
Hello Amazon Devs Following this guide: [Connect to Fire TV Through ADB (Fire TV) | Amazon Fire TV](https://developer.amazon.com/docs/fire-tv/connecting-adb-to-device.html) I can’t download the **FireDevices\_Drivers**. AccessDenied? It’s obsolete? I been having problem testing with AppTester, I guess this is the problem. or it’s something else and I should ignore this drives? Regards ---
**Author:** ![Emma](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/emma/32/880_2.png) [@Emma](https://community.amazondeveloper.com/u/Emma)\ **Post date:** [July 10, 2024, 4:00am UTC](https://community.amazondeveloper.com/t/firedevices-drivers-accessdenied/5623/2 "2024-07-10T04:00:22Z")
Hi jzavala, Thank you for posting, and we apologize for the inconvenience caused. Our engineering team is currently working on fixing it. In the meantime, please find the file attached for download. [fire\_devices\_usb\_driver.zip](https://community.amazondeveloper.com/uploads/short-url/2xXu4l4EwnpB1ByKd6dr4b1zkGc.zip) (9.0 MB) ---
**Author:** ![jzavala](https://avatars.discourse-cdn.com/v4/letter/j/dfb087/32.png) [@jzavala](https://community.amazondeveloper.com/u/jzavala)\ **Post date:** [July 10, 2024, 4:29am UTC](https://community.amazondeveloper.com/t/firedevices-drivers-accessdenied/5623/3 "2024-07-10T04:29:51Z")
Hi @Emma I already installed the driver but my device still appearing in _Universal Serial Bus devices_ it’s that expected? ![image](https://d3mq594dkmpl37.cloudfront.net/original/2X/0/0b3ca4d8e0afb56bf2c9bc74fd72df79003809f6.png) If this post it’s correct: > **[Connect to Fire Tablet through ADB (Fire Tablets) | Fire Tablets](https://developer.amazon.com/docs/fire-tablets/connecting-adb-to-device.html)** > > You can use Android Debug Bridge (ADB) to connect your Fire tablet to your computer for testing and debugging. You connect your computer to your Fire tablet through a micro-USB ... Should appear in **Fire Devices** Thanks for your fast reply ---
**Author:** ![jzavala](https://avatars.discourse-cdn.com/v4/letter/j/dfb087/32.png) [@jzavala](https://community.amazondeveloper.com/u/jzavala)\ **Post date:** [July 10, 2024, 5:59am UTC](https://community.amazondeveloper.com/t/firedevices-drivers-accessdenied/5623/4 "2024-07-10T05:59:29Z")
@Emma additional information: 1. If I try update my Fire tablet driver pointing to C:\Program Files (x86)\Amazon.com\Fire\_Devices\Drivers I got this popup: ![image](https://d3mq594dkmpl37.cloudfront.net/original/2X/7/71e791d90e82b1c2937cbe9cc3faa3617d0d94cf.png) 1. I can install apps in my Fire Tablet using ADB I hope this little additional information helps solve this problem. ---
**Author:** ![Emma](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/emma/32/880_2.png) [@Emma](https://community.amazondeveloper.com/u/Emma)\ **Post date:** [July 19, 2024, 5:23am UTC](https://community.amazondeveloper.com/t/firedevices-drivers-accessdenied/5623/6 "2024-07-19T05:23:29Z")
We are unable to reproduce the issue. The issue could be due to several factors: 1. You might not be using an x64-based processor. Please check this from the properties (This PC → Properties → System type). 2. Some drivers might be missing from your system. You may refer to these community discussions: [https://answers.microsoft.com/en-us/windows/forum/all/folder-doesnt-contain-a-compatible-software-driver/9d794839-d314-42a5-a05c-8111acc850f4](https://answers.microsoft.com/en-us/windows/forum/all/folder-doesnt-contain-a-compatible-software-driver/9d794839-d314-42a5-a05c-8111acc850f4) [https://community.infineon.com/t5/PSoC-Creator-Designer/The-folder-you-specified-doesn-t-contain-a-compatible-software-driver-for-your/td-p/138293#](https://community.infineon.com/t5/PSoC-Creator-Designer/The-folder-you-specified-doesn-t-contain-a-compatible-software-driver-for-your/td-p/138293#) > **[Re: The folder you specified doesn't contain a compatible software driver for...](https://community.intel.com/t5/Graphics/The-folder-you-specified-doesn-t-contain-a-compatible-software/m-p/580251#M66265)** > > I've also downloaded the software that you mentioned in your reply,but I dont know after collecting info than how should I send the file?! thats why I sent text and picture...those are collected via using Dxdiag & Intel® Driver &support... ---
**Author:** ![system](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/system/32/5065_2.png) [@system](https://community.amazondeveloper.com/u/system)\ **Post date:** [October 11, 2025, 3:19pm UTC](https://community.amazondeveloper.com/t/firedevices-drivers-accessdenied/5623/7 "2025-10-11T15:19:02Z")
Closed on October 11, 2025, 3:19pm UTC This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.