I cannot create a support ticket for an Alexa skill via DevAssistant.

Fire Devices & Appstore Q&A
1

I’m unable to create an Alexa skill support ticket through DevAssistant.

I’m experiencing a situation where my Smart Home skill is still under review after 15 submissions. I tried submitting a support ticket through DevAssistant, but encountered the following:

Assistant:
I apologize for the inconvenience. Unfortunately, the case creation system does not support the “ADM SmartHome” category — it only accepts a predefined set of standard Alexa categories, and your account’s category does not match any of them.

I recommend the following steps to resolve your issue:

  1. Contact Amazon Developer Support directly via the Amazon Developer Support page and provide the following details:

  • Skill ID: amzn1.ask.skill.750f5c4c-3321-462f-9b52-2682aede61ad

  • Skill has been in “In Review” status since September 3rd, exceeding 15 business days

  • ~300,000 existing customers are impacted

  1. Reach out to your Amazon account manager or partner contact to escalate the review delay directly.

I’m sorry I was unable to complete the case creation. Is there anything else I can assist you with?

2

Hi Cozy Life team,

I’ve passed this on to the Alexa+ team and they’ll be in direct contact.

DevAssistant support should be fixed soon.

If you have more trouble, you can use Alexa Community Slack or Stack Overflow, since we don’t have a dedicated Alexa+ space on this forum yet.

Thanks,

Moses

3

Thank you.
I suggest you fix this issue quickly.