# Not able to upgrade device to v0.4 **URL:** \ **Category:** Vega\ **Tags:** vega-sdk\ **Created:** [October 11, 2023, 9:59am UTC](https://community.amazondeveloper.com/t/not-able-to-upgrade-device-to-v0-4/1337 "2023-10-11T09:59:50Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![amit](https://avatars.discourse-cdn.com/v4/letter/a/ee7513/32.png) [@amit](https://community.amazondeveloper.com/u/amit)\ **Post date:** [October 11, 2023, 9:59am UTC](https://community.amazondeveloper.com/t/not-able-to-upgrade-device-to-v0-4/1337/1 "2023-10-11T09:59:50Z")
Getting the below error while trying to upgrade the device. However device is connected with internet , and I’m using same email password which i used to login and read the docs ![IMG20231010230110](https://d3mq594dkmpl37.cloudfront.net/original/1X/09ff27f722a24394b09b303f6870454b58bacb7c.jpeg) ---
**Author:** ![Amz\_Rsk](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/amz_rsk/32/499_2.png) [@Amz\_Rsk](https://community.amazondeveloper.com/u/Amz_Rsk)\ **Post date:** [October 11, 2023, 1:23pm UTC](https://community.amazondeveloper.com/t/not-able-to-upgrade-device-to-v0-4/1337/2 "2023-10-11T13:23:09Z")
Tags updated on October 11, 2023, 1:23pm UTC Added #kepler-triage ---
**Author:** ![Amz\_Rsk](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/amz_rsk/32/499_2.png) [@Amz\_Rsk](https://community.amazondeveloper.com/u/Amz_Rsk)\ **Post date:** [October 11, 2023, 1:28pm UTC](https://community.amazondeveloper.com/t/not-able-to-upgrade-device-to-v0-4/1337/3 "2023-10-11T13:28:11Z")
Tags updated on October 11, 2023, 1:28pm UTC Added #kepler-sdk ---
**Author:** ![Moses](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/moses/32/524_2.png) [@Moses](https://community.amazondeveloper.com/u/Moses)\ **Post date:** [October 11, 2023, 5:08pm UTC](https://community.amazondeveloper.com/t/not-able-to-upgrade-device-to-v0-4/1337/4 "2023-10-11T17:08:10Z")
Hi Amit, Welcome to the forums! Can you try rebooting your device and manually requesting the OTA update? In your terminal, run the `forceUpdate` command shown below. ```auto $ vda shell ace mw ota forceUpdate ``` The command should request the software update and list a time in miliseconds to return the command. ```auto $ vda shell ace mw ota forceUpdate Ret: 0 Duration : 6 ms ``` If that doesn’t work, please provide your Amazon POC your Device Serial Number and permission to pull logs, so we can investigate further. Thanks, Moses ---
**Author:** ![Moses](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/moses/32/524_2.png) [@Moses](https://community.amazondeveloper.com/u/Moses)\ **Post date:** [October 13, 2023, 3:00pm UTC](https://community.amazondeveloper.com/t/not-able-to-upgrade-device-to-v0-4/1337/5 "2023-10-13T15:00:40Z")
Hi Amit, After discussing this with one of our engineers, it looks like once you receive that error message, the device goes back into an unregistered state (even though it was previously registered). Can you try following the [registration](https://developer.amazon.com/docs/kepler-tv/set-up.html#register) steps again and then try to [update](https://developer.amazon.com/docs/kepler-tv/device-ota.html) it again? We’re still looking into what caused the error, but please let us know if that works for you. Moses ---
**Author:** ![amit](https://avatars.discourse-cdn.com/v4/letter/a/ee7513/32.png) [@amit](https://community.amazondeveloper.com/u/amit)\ **Post date:** [October 16, 2023, 2:14pm UTC](https://community.amazondeveloper.com/t/not-able-to-upgrade-device-to-v0-4/1337/6 "2023-10-16T14:14:10Z")
Hey Moses, I tried the steps provided in the registration link above but got errors ![IMG20231010230110](https://d3mq594dkmpl37.cloudfront.net/original/1X/09ff27f722a24394b09b303f6870454b58bacb7c.jpeg). So mainly stuck on registration step I’m using the same login password which i used to login to access the docs ( org email ) ---
**Author:** ![Goutham](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/goutham/32/94_2.png) [@Goutham](https://community.amazondeveloper.com/u/Goutham)\ **Post date:** [October 16, 2023, 6:25pm UTC](https://community.amazondeveloper.com/t/not-able-to-upgrade-device-to-v0-4/1337/7 "2023-10-16T18:25:02Z")
@amit just to confirm, do you have two factor authentication enabled in your account ? ---
**Author:** ![amit](https://avatars.discourse-cdn.com/v4/letter/a/ee7513/32.png) [@amit](https://community.amazondeveloper.com/u/amit)\ **Post date:** [October 16, 2023, 6:44pm UTC](https://community.amazondeveloper.com/t/not-able-to-upgrade-device-to-v0-4/1337/8 "2023-10-16T18:44:39Z")
> [@Goutham](#): > > do you have two factor authentication enab um i couldn’t see anything related to 2fa in profile [https://developer.amazon.com/settings/console/myaccount.html](https://developer.amazon.com/settings/console/myaccount.html) ---
**Author:** ![Vikas](https://avatars.discourse-cdn.com/v4/letter/v/ac91a4/32.png) [@Vikas](https://community.amazondeveloper.com/u/Vikas)\ **Post date:** [October 17, 2023, 2:40pm UTC](https://community.amazondeveloper.com/t/not-able-to-upgrade-device-to-v0-4/1337/9 "2023-10-17T14:40:52Z")
Hi Amit, Hope you are unblocked. Please use the authenticator for OTP and append the OTP to the password while trying to register. ---
**Author:** ![Moses](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/moses/32/524_2.png) [@Moses](https://community.amazondeveloper.com/u/Moses)\ **Post date:** [October 17, 2023, 4:01pm UTC](https://community.amazondeveloper.com/t/not-able-to-upgrade-device-to-v0-4/1337/10 "2023-10-17T16:01:38Z")
Hi Amit, I understand enabling [two-step verification](https://www.amazon.com/gp/help/customer/display.html?nodeId=G3PWZPU52FKN7PW4) resolved this issue for you. I’m happy to hear it worked, please let us know if you have any further trouble. Moses