# Support escalation options

**URL:** <https://community.amazondeveloper.com/t/support-escalation-options/4097>\
**Category:** Q&A\
**Created:** [March 18, 2024, 11:03pm UTC](https://community.amazondeveloper.com/t/support-escalation-options/4097 "2024-03-18T23:03:54Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![nw-dev-ott](https://avatars.discourse-cdn.com/v4/letter/n/71c47a/32.png) [@nw-dev-ott](https://community.amazondeveloper.com/u/nw-dev-ott)\
**Post date:** [March 18, 2024, 11:03pm UTC](https://community.amazondeveloper.com/t/support-escalation-options/4097/1 "2024-03-18T23:03:55Z")

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Hi,

Are there any other contact channels besides support tickets/cases to address important technical issues?

I’m not referring to asking for help, or guidance, but to situations like reporting important bugs, account administration, security, etc.

We’ve seen tickets being ignored (no human answer or acknowledgement) for weeks and in some cases even months, which is completely different than what we’re used to with AWS (just to give an example).

We wouldn’t mind paying for being able to contact a human being in certain important situations where waiting for weeks or even months to get an answer is simply not possible.

Thanks.

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**Author:** ![Emma](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/emma/32/880_2.png) [@Emma](https://community.amazondeveloper.com/u/Emma)\
**Post date:** [March 19, 2024, 7:40am UTC](https://community.amazondeveloper.com/t/support-escalation-options/4097/3 "2024-03-19T07:40:41Z")

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Hi there,

Thanks for postings. Unfortunately, currently Appstore support team only provides support via [contact-us](https://developer.amazon.com/public/support/contact/contact-us) form and this Forum. We apologize for any inconvenience this may have caused.

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**Author:** ![nw-dev-ott](https://avatars.discourse-cdn.com/v4/letter/n/71c47a/32.png) [@nw-dev-ott](https://community.amazondeveloper.com/u/nw-dev-ott)\
**Post date:** [March 19, 2024, 2:44pm UTC](https://community.amazondeveloper.com/t/support-escalation-options/4097/4 "2024-03-19T14:44:44Z")

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Hi there,

I completely understand, thanks for answering, we appreciate it.

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**Author:** ![system](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/system/32/5065_2.png) [@system](https://community.amazondeveloper.com/u/system)\
**Post date:** [May 23, 2024, 3:14am UTC](https://community.amazondeveloper.com/t/support-escalation-options/4097/5 "2024-05-23T03:14:19Z")

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Closed on May 23, 2024, 3:14am UTC

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