# Trouble with testing

**URL:** <https://community.amazondeveloper.com/t/trouble-with-testing/6982>\
**Category:** Q&A\
**Tags:** appstore-lat\
**Created:** [October 9, 2024, 2:08am UTC](https://community.amazondeveloper.com/t/trouble-with-testing/6982 "2024-10-09T02:08:15Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Liam\_Nu](https://avatars.discourse-cdn.com/v4/letter/l/da6949/32.png) [@Liam\_Nu](https://community.amazondeveloper.com/u/Liam_Nu)\
**Post date:** [October 9, 2024, 2:08am UTC](https://community.amazondeveloper.com/t/trouble-with-testing/6982/1 "2024-10-09T02:08:16Z")

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![error](https://d3mq594dkmpl37.cloudfront.net/original/2X/6/695122ad5bbce959239721224f9e95d029b01761.png)

We are trying to test our app in Amazon, when the tester click on “Get App”, it always show not found page. We already tried re-posting the app, reset subscription and entitlement. Nothing work so far.

Hoping to fix this, Thank!

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<div class="post-metadata">

**Author:** ![Emma](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/emma/32/880_2.png) [@Emma](https://community.amazondeveloper.com/u/Emma)\
**Post date:** [October 9, 2024, 10:03am UTC](https://community.amazondeveloper.com/t/trouble-with-testing/6982/2 "2024-10-09T10:03:21Z")

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Hi,

Thanks for posting. Did you try clicking on the ‘Get App’ button using a computer web browser or a mobile phone? Can you please try using a computer web browser?

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<div class="post-metadata">

**Author:** ![Liam\_Nu](https://avatars.discourse-cdn.com/v4/letter/l/da6949/32.png) [@Liam\_Nu](https://community.amazondeveloper.com/u/Liam_Nu)\
**Post date:** [October 9, 2024, 6:12pm UTC](https://community.amazondeveloper.com/t/trouble-with-testing/6982/4 "2024-10-09T18:12:27Z")

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Mobile phone definitely doesn’t work. it can’t even see “Get App” button, but web browser show errors after the button is clicked.

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<div class="post-metadata">

**Author:** ![Liam\_Nu](https://avatars.discourse-cdn.com/v4/letter/l/da6949/32.png) [@Liam\_Nu](https://community.amazondeveloper.com/u/Liam_Nu)\
**Post date:** [October 9, 2024, 6:22pm UTC](https://community.amazondeveloper.com/t/trouble-with-testing/6982/5 "2024-10-09T18:22:29Z")

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![error](https://d3mq594dkmpl37.cloudfront.net/original/2X/9/960ebd4d3e5ad54f27363618718711098ed52654.png)

Now it can’t checkout, even after we fill all the information. When press the “continue” button, the page only refresh itself.

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<div class="post-metadata">

**Author:** ![Emma](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/emma/32/880_2.png) [@Emma](https://community.amazondeveloper.com/u/Emma)\
**Post date:** [October 10, 2024, 7:10am UTC](https://community.amazondeveloper.com/t/trouble-with-testing/6982/6 "2024-10-10T07:10:39Z")

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Hi @Liam_Nu,

Due to geographic restrictions for digital goods, if you are purchasing the app from [Amazon.com](http://Amazon.com), please ensure you are using a retail account registered with [Amazon.com](http://Amazon.com). Additionally, please make sure to remove any delivery addresses that are not in the United States from the account and add a bank card from the United States for the account.

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<div class="post-metadata">

**Author:** ![system](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/system/32/5065_2.png) [@system](https://community.amazondeveloper.com/u/system)\
**Post date:** [October 11, 2025, 3:32pm UTC](https://community.amazondeveloper.com/t/trouble-with-testing/6982/7 "2025-10-11T15:32:05Z")

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Closed on October 11, 2025, 3:32pm UTC

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