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Fire Devices & Appstore Q&A
1

Hi,

We are an OEM partner (Imou) with an ADM SmartHome developer account.

Issue:
When using DevAssistant “file a case”, we get:
“The case creation tool only supports standard Alexa categories
and does not currently support your vendor-specific category.”

When we request standard categories, DevAssistant says:
“The only available category is ADM SmartHome.
The standard Smart Home category is not available for our account.”

This is a dead-end for ADM vendors. We cannot file support cases
through the new DevAssistant workflow.

Request:

  1. Enable DevAssistant case creation for ADM SmartHome accounts, OR
  2. Add standard support categories to our account, OR
  3. Create a support case on our behalf and route to Smart Home support

Account details:

  • Developer account email: ***@163.com
  • Skill ID: ***
  • Company: ***

Thank you.

2

Thank you for posting in the forums! We can confirm that you were able to open a support case with the correct team.

Your DevAssistant feedback was much appreciated and has been shared with the appropriate internal team(s).