I tried to submit this as a support ticket, but because I can’t fully register my Amazon Developer account, the support portal seems to disappear my ticket as soon as I submit it. The chatbot recommended I post it here instead. Thanks.
• Detailed Description of the Issue:
I am a Technical Product Manager at Oregon Public Broadcasting. I am trying to set up a business account in anticipation of launching an OTT app for smart TVs.
When I attempt to register the account, I have tried using both “OPB” and “Oregon Public Broadcasting” as the Customer facing business name. Both result in the following error: “Please enter a valid Customer facing business name.”
I have read through the linked Best Practices support document and do not believe we are running afoul of any of them.
“OPB” is our preferred customer facing business name, as it is how we primarily market ourselves to our audience. But regardless, neither that nor “Oregon Public Broadcasting” work and they are the only two acceptable options.
• Full Exact Text of the Error Message:
“Please enter a valid Customer facing business name.”
your pathetic support system. For months, I’ve been facing an ‘Internal Server Error 404’ whenever I try to upload documents while selecting India as my country on the Developer Console.
Your support page is useless—it just keeps looping me to AI bots that provide no solutions. I’ve submitted feedback multiple times regarding this server-side bug and my deactivated account, but received zero human response.
Is this how you treat developers? Ignoring technical bugs and hiding behind bots? Fix the India region document upload bug and reactivate my account immediatel
