# Unable to Install Live App from Store on a Compatible FireTV Stick Device

**URL:** <https://community.amazondeveloper.com/t/unable-to-install-live-app-from-store-on-a-compatible-firetv-stick-device/7007>\
**Category:** Q&A\
**Tags:** appstore-fire-tv\
**Created:** [October 10, 2024, 5:16am UTC](https://community.amazondeveloper.com/t/unable-to-install-live-app-from-store-on-a-compatible-firetv-stick-device/7007 "2024-10-10T05:16:10Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![JioMediaApps](https://avatars.discourse-cdn.com/v4/letter/j/c37758/32.png) [@JioMediaApps](https://community.amazondeveloper.com/u/JioMediaApps)\
**Post date:** [October 10, 2024, 5:16am UTC](https://community.amazondeveloper.com/t/unable-to-install-live-app-from-store-on-a-compatible-firetv-stick-device/7007/1 "2024-10-10T05:16:10Z")

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Hi Team,

FireTV Device under test - **Fire TV Stick 4K Max**

One of our User has this device and he is not able to install our app from the AppStore.

We tried to free up some more space on the device and then tried, But the Issue persists.

In the App Store, we are already supporting this Device below -

 ![device_support_in_app_store](https://d3mq594dkmpl37.cloudfront.net/original/2X/e/ee1b7193be81ba7021993a94a1e96412561d38f5.jpeg)

Any Help is appreciated in this.

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**Author:** ![Emma](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/emma/32/880_2.png) [@Emma](https://community.amazondeveloper.com/u/Emma)\
**Post date:** [October 10, 2024, 7:18am UTC](https://community.amazondeveloper.com/t/unable-to-install-live-app-from-store-on-a-compatible-firetv-stick-device/7007/2 "2024-10-10T07:18:01Z")

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Hi @JioMediaApps ,

Thanks for posting. If the user can find the app in the App Store and only this user is experiencing the issue, it seems to be a device-specific problem. The user may contact Customer Service or post in the [Fire TV forum](https://www.amazonforum.com/s/fire-tv) for further assistance.

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**Author:** ![system](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/system/32/5065_2.png) [@system](https://community.amazondeveloper.com/u/system)\
**Post date:** [October 11, 2025, 3:32pm UTC](https://community.amazondeveloper.com/t/unable-to-install-live-app-from-store-on-a-compatible-firetv-stick-device/7007/3 "2025-10-11T15:32:05Z")

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Closed on October 11, 2025, 3:32pm UTC

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