# usePreventHideSplashScreen() is not working, splash screen is hidden right after app starts rendering itself **URL:** \ **Category:** Bug Reports\ **Created:** [August 12, 2025, 8:31am UTC](https://community.amazondeveloper.com/t/usepreventhidesplashscreen-is-not-working-splash-screen-is-hidden-right-after-app-starts-rendering-itself/16142 "2025-08-12T08:31:25Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Adrian](https://avatars.discourse-cdn.com/v4/letter/a/82dd89/32.png) [@Adrian](https://community.amazondeveloper.com/u/Adrian)\ **Post date:** [August 12, 2025, 8:31am UTC](https://community.amazondeveloper.com/t/usepreventhidesplashscreen-is-not-working-splash-screen-is-hidden-right-after-app-starts-rendering-itself/16142/1 "2025-08-12T08:31:25Z")
# ⚠ Before you continue * * * _Before submitting a bug report, please review our troubleshooting documentation at [https://developer.amazon.com/docs/kepler-tv/troubleshoot-overview.html.](https://developer.amazon.com/docs/kepler-tv/troubleshoot-overview.html.)_ _If you still want to file a bug report, please make sure to fill in all the details below and provide the necessary information._ **NOTE: PLEASE ONLY REPORT A SINGLE BUG USING THIS TEMPLATE.** _If you’re experiencing multiple issues, please file a separate report for each._ * * * # 👉 Bug Description * * * ## 1. Summary After updating Kepler device to the latest OS version (`201010440450`) the splashscreen hides itself right after app starts rendering its content. I’m using `usePreventHideSplashScreen()` and `useHideSplashScreenCallback()` to have a full control over the native splashscreen. Context: App uses WebView and hideSplashScreen callback is called when WebView.onLoad handler is called. **App Name** : U **App Link on Amazon Appstore** (found through Developer Console → Actions column in App List → View on [Amazon.com](http://Amazon.com)): [U: TV Series Stream on Demand - App on Amazon Appstore](https://www.amazon.com/U-Stream-TV-Shows-Demand/dp/B00T85MGKA) **Bug Severity** Select one that applies - Impacts operation of app - Blocks current development - Improvement suggestion - Issue with documentation (If selected, please share the doc link and describe the issue) - Other ## 2. Steps to Reproduce 1. Follow the example from [https://developer.amazon.com/docs/kepler-tv-rn/0.72/splashscreenmanager.html](https://developer.amazon.com/docs/kepler-tv-rn/0.72/splashscreenmanager.html) ## 3. Observed Behavior _Explain what actually happened, noting any discrepancies or malfunctions._ ```auto Splashscreen is hidden when the app starts rendering itself. It looks like `usePreventHideSplashScreen()` is not working. ``` ## 4. Expected Behavior _Describe what you expected the SDK to do under normal operation._ ```auto Splashscreen should remain visible after calling `usePreventHideSplashScreen()` until `useHideSplashScreenCallback` callback is executed. ``` ### 4.a Possible Root Cause & Temporary Workaround _Fill out anything you have tried. If you don’t know, N/A is acceptable_ ```auto ``` ## 5. Logs or crash report _**`(Please make sure to provide relevant logs as attachment and share VPKG file with your Amazon contact)`**_ For crash issues, please refer this guide for faster troubleshooting: [https://developer.amazon.com/docs/kepler-tv/detect-crash.html](https://developer.amazon.com/docs/kepler-tv/detect-crash.html). - [App/Device Logs](https://developer.amazon.com/docs/kepler-tv/ks-logs.html) - [Crash Logs](https://developer.amazon.com/docs/kepler-tv/loggingctl.html) - [Crash Report](https://developer.amazon.com/docs/kepler-tv/ks-crash-report.html) - For issues with Kepler Studio Extension, please share log files from below folders: ```auto ~/.vscode/extensions/amazon.kepler-extension-/ExtensionLogs ~/.vscode/extensions/amazon.kepler-ui-extension-/ExtensionLogs ``` ## 6. Environment _Please fill out the fields related to your bug below:_ - **SDK Version:** _0.20.3154_ - **App State:** `Foreground` - **OS Information** Please ssh into the device via `kepler exec vda shell`and copy the output from `cat /etc/os-release`into the answer section below. _Note, if you don’t have a simulator running or device attached `kepler exec vda shell` will respond with `vda: no devices/emulators found`_ ```auto callie:/$ cat /etc/os-release NAME="OS" OE_VERSION="4.0.0" OS_MAJOR_VERSION="1" OS_MINOR_VERSION="1" RELEASE_ID="2" OS_VERSION="1.1" BRANCH_CODE="VegaMainlineTvIntegration" BUILD_DESC="OS 1.1 (VegaMainlineTvIntegration/4404)" BUILD_FINGERPRINT="4.0.140921.0(3072cab629675a74)/4404N:user-external/release-keys" BUILD_VARIANT="user-external" BUILD_TAGS="release-keys" BUILD_DATE="Thu Jul 31 19:48:28 UTC 2025" BUILD_TIMESTAMP="1753991308" VERSION_NUMBER="201010440450" ``` ## 7. Example Code Snippet / Screenshots / Screengrabs _Include any relevant code or component setup in React Native that can help reproduce the bug._ ```auto https://developer.amazon.com/docs/kepler-tv-rn/0.72/splashscreenmanager.html ``` * * * ## 👉 Additional Context * * * **Any Additional Context you would like to provide?** _Add any other relevant information, such as recent updates to the SDK, dependencies, or device OS that may affect the bug._ ```auto ``` ---
**Author:** ![Amz\_Rsk](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/amz_rsk/32/499_2.png) [@Amz\_Rsk](https://community.amazondeveloper.com/u/Amz_Rsk)\ **Post date:** [August 19, 2025, 10:03am UTC](https://community.amazondeveloper.com/t/usepreventhidesplashscreen-is-not-working-splash-screen-is-hidden-right-after-app-starts-rendering-itself/16142/3 "2025-08-19T10:03:52Z")
Hi @Adrian Sorry for the delayed response. Our team is working on this and will keep you updated. Thanks, Rohit ---
**Author:** ![Amz\_Rsk](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/amz_rsk/32/499_2.png) [@Amz\_Rsk](https://community.amazondeveloper.com/u/Amz_Rsk)\ **Post date:** [October 30, 2025, 2:22pm UTC](https://community.amazondeveloper.com/t/usepreventhidesplashscreen-is-not-working-splash-screen-is-hidden-right-after-app-starts-rendering-itself/16142/4 "2025-10-30T14:22:45Z")
Hello, Thank you for your patience. Your Amazon contact must have reached out to you on this issue. Please check with them for the next steps, or let us know. We will close this post for now. Thanks, Rohit ---
**Author:** ![system](https://dhm3gbtzu79o6.cloudfront.net/user_avatar/community.amazondeveloper.com/system/32/5065_2.png) [@system](https://community.amazondeveloper.com/u/system)\ **Post date:** [November 13, 2025, 2:22pm UTC](https://community.amazondeveloper.com/t/usepreventhidesplashscreen-is-not-working-splash-screen-is-hidden-right-after-app-starts-rendering-itself/16142/5 "2025-11-13T14:22:52Z")
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