# \#appstore-account **URL:** https://community.amazondeveloper.com/tag/appstore-account/53.md [Latest](https://community.amazondeveloper.com/latest.md) · [Categories](https://community.amazondeveloper.com/categories.md) · [Tags](https://community.amazondeveloper.com/tags.md) --- ## [Unable to complete Amazon Developer registration](https://community.amazondeveloper.com/t/unable-to-complete-amazon-developer-registration/28874)
**Author:** [@Liao\_Mingzhe](https://community.amazondeveloper.com/u/Liao_Mingzhe)\ **Replies:** 14\ **Last updated:** [October 21, 2026, 7:26am UTC](https://community.amazondeveloper.com/t/unable-to-complete-amazon-developer-registration/28874 "2026-10-21T07:26:10Z")
Title: Unable to complete Amazon Developer registration or access support Our Amazon Developer registration repeatedly fails with the generic error: “Something went wrong. Please try again by reloading the page.” All … --- ## [Possible Amazon Developer Console Issue — Identity Verification](https://community.amazondeveloper.com/t/possible-amazon-developer-console-issue-identity-verification/28936)
**Author:** [@Asmaa\_farka](https://community.amazondeveloper.com/u/Asmaa_farka)\ **Replies:** 2\ **Last updated:** [October 20, 2026, 7:37pm UTC](https://community.amazondeveloper.com/t/possible-amazon-developer-console-issue-identity-verification/28936 "2026-10-20T19:37:46Z")
Hello Amazon Developer Community, I would like to report a possible issue with the Amazon Apps & Services Developer Console. My identity verification appears to have been successfully completed, and the console shows “… --- ## [Amazon Appstore Developer Verification Failing Multiple Times – Stuck with Support Bot](https://community.amazondeveloper.com/t/amazon-appstore-developer-verification-failing-multiple-times-stuck-with-support-bot/28166)
**Author:** [@7Seas\_Entertainment\_Limited](https://community.amazondeveloper.com/u/7Seas_Entertainment_Limited)\ **Replies:** 6\ **Last updated:** [October 20, 2026, 7:35pm UTC](https://community.amazondeveloper.com/t/amazon-appstore-developer-verification-failing-multiple-times-stuck-with-support-bot/28166 "2026-10-20T19:35:58Z")
We are currently facing an issue with developer verification on the Amazon Appstore and we are stuck without a clear resolution. Issue: While trying to complete developer verification, the process failed 2–3 times. … --- ## [Amazon Appstore Developer Verification Stuck – Support Ticket Escalation / Urgent Help Needed](https://community.amazondeveloper.com/t/amazon-appstore-developer-verification-stuck-support-ticket-escalation-urgent-help-needed/28332)
**Author:** [@jason\_ji](https://community.amazondeveloper.com/u/jason_ji)\ **Replies:** 4\ **Last updated:** [October 20, 2026, 7:34pm UTC](https://community.amazondeveloper.com/t/amazon-appstore-developer-verification-stuck-support-ticket-escalation-urgent-help-needed/28332 "2026-10-20T19:34:52Z")
I’m currently facing the same issue described by others in this forum regarding developer verification failing multiple times on the Amazon Appstore, and I’m completely stuck without a clear path forward. Issue Summary … --- ## [Developer registration blocked by business-name validation and reload errors; unable to reach support](https://community.amazondeveloper.com/t/developer-registration-blocked-by-business-name-validation-and-reload-errors-unable-to-reach-support/29157)
**Author:** [@Franque\_Gonzalez](https://community.amazondeveloper.com/u/Franque_Gonzalez)\ **Replies:** 10\ **Last updated:** [October 19, 2026, 7:36pm UTC](https://community.amazondeveloper.com/t/developer-registration-blocked-by-business-name-validation-and-reload-errors-unable-to-reach-support/29157 "2026-10-19T19:36:46Z")
Hello Amazon Developer Support, I’m trying to complete an Amazon Appstore developer registration to publish a Fire TV app, but I can’t get past the registration page. The main issue is the Customer facing business name … --- ## [No response to support cases at all - Someone deleted my last post about it here](https://community.amazondeveloper.com/t/no-response-to-support-cases-at-all-someone-deleted-my-last-post-about-it-here/29078)
**Author:** [@mrwillpotter](https://community.amazondeveloper.com/u/mrwillpotter)\ **Replies:** 14\ **Last updated:** [October 15, 2026, 9:31pm UTC](https://community.amazondeveloper.com/t/no-response-to-support-cases-at-all-someone-deleted-my-last-post-about-it-here/29078 "2026-10-15T21:31:47Z")
I need help with my account - have made support cases about it - I made a post here asking for help because no one has responded to my support cases in almost 2 months now - Seems my post here was deleted as well and I d… --- ## [Developer registration stuck: "Something went wrong" on every submit, and Contact Us case not created](https://community.amazondeveloper.com/t/developer-registration-stuck-something-went-wrong-on-every-submit-and-contact-us-case-not-created/29740)
**Author:** [@fancy](https://community.amazondeveloper.com/u/fancy)\ **Replies:** 2\ **Last updated:** [October 14, 2026, 4:27am UTC](https://community.amazondeveloper.com/t/developer-registration-stuck-something-went-wrong-on-every-submit-and-contact-us-case-not-created/29740 "2026-10-14T04:27:50Z")
Hi team, I’m trying to create an Amazon Developer account at developer.amazon.com so I can create an LWA security profile and get Amazon Ads API access for my own advertising account. Registration fails every time I sub… --- ## [Amazon Developer registration stuck in incomplete state](https://community.amazondeveloper.com/t/amazon-developer-registration-stuck-in-incomplete-state/29691)
**Author:** [@linyudeng](https://community.amazondeveloper.com/u/linyudeng)\ **Replies:** 1\ **Last updated:** [October 5, 2026, 4:20am UTC](https://community.amazondeveloper.com/t/amazon-developer-registration-stuck-in-incomplete-state/29691 "2026-10-05T04:20:17Z")
Hi Amazon Staff, My Amazon Developer registration appears to be stuck in an incomplete state. I repeatedly receive either: “Please enter a valid Customer facing business name” or “Something went wrong. Please try ag… --- ## [Can't finish my account due to failing validation](https://community.amazondeveloper.com/t/cant-finish-my-account-due-to-failing-validation/29161)
**Author:** [@Fidecoin](https://community.amazondeveloper.com/u/Fidecoin)\ **Replies:** 5\ **Last updated:** [September 20, 2026, 6:42am UTC](https://community.amazondeveloper.com/t/cant-finish-my-account-due-to-failing-validation/29161 "2026-09-20T06:42:46Z")
Your account requires additional contact details to complete your profile and access the Developer Console. Add your details below. That’s all it says, doesn’t matter what we write. https://developer.amazon.com/setting… --- ## [Unable create a ticket](https://community.amazondeveloper.com/t/unable-create-a-ticket/29093)
**Author:** [@lwn](https://community.amazondeveloper.com/u/lwn)\ **Replies:** 1\ **Last updated:** [September 9, 2026, 12:06am UTC](https://community.amazondeveloper.com/t/unable-create-a-ticket/29093 "2026-09-09T00:06:53Z")
Hi, We are an OEM partner (Imou) with an ADM SmartHome developer account. Issue: When using DevAssistant “file a case”, we get: “The case creation tool only supports standard Alexa categories and does not currently … --- ## [Same issue: Registration stuck with CORS error on devportal-eu](https://community.amazondeveloper.com/t/same-issue-registration-stuck-with-cors-error-on-devportal-eu/28922)
**Author:** [@Min\_Yang](https://community.amazondeveloper.com/u/Min_Yang)\ **Replies:** 7\ **Last updated:** [August 14, 2026, 4:13am UTC](https://community.amazondeveloper.com/t/same-issue-registration-stuck-with-cors-error-on-devportal-eu/28922 "2026-08-14T04:13:04Z")
Same issue as reported here: “Unable to complete Amazon Developer registration” — same root cause (CORS error on devportal-eu.amazon.com/registration/agreement/api.html), same “Something went wrong” error when submitti… --- ## [Critical Backend Synchronization Bug: Identity Verification Loop Affecting Multiple Developers](https://community.amazondeveloper.com/t/critical-backend-synchronization-bug-identity-verification-loop-affecting-multiple-developers/28935)
**Author:** [@Fatou\_diop](https://community.amazondeveloper.com/u/Fatou_diop)\ **Replies:** 1\ **Last updated:** [August 13, 2026, 2:48pm UTC](https://community.amazondeveloper.com/t/critical-backend-synchronization-bug-identity-verification-loop-affecting-multiple-developers/28935 "2026-08-13T14:48:46Z")
Dear Amazon Appstore Developer Support Team, ​I am writing to formally report a persistent and widespread technical defect within the Amazon Appstore Developer Console. ​Despite successfully completing the identity ver… --- ## [Unable to complete Business Developer Account verification](https://community.amazondeveloper.com/t/unable-to-complete-business-developer-account-verification/28938)
**Author:** [@otmane\_ennajy](https://community.amazondeveloper.com/u/otmane_ennajy)\ **Replies:** 1\ **Last updated:** [August 13, 2026, 2:35pm UTC](https://community.amazondeveloper.com/t/unable-to-complete-business-developer-account-verification/28938 "2026-08-13T14:35:05Z")
Hello Amazon Developer Support, I am trying to set up my Amazon Developer account as a Business account in order to publish my application on the Amazon Appstore. I am currently blocked at the identity verification ste… --- ## [Registration fails with CREATE\_UNINITIALIZED\_VENDOR: FAILED - existing SP account](https://community.amazondeveloper.com/t/registration-fails-with-create-uninitialized-vendor-failed-existing-sp-account/28911)
**Author:** [@LULU](https://community.amazondeveloper.com/u/LULU)\ **Replies:** 1\ **Last updated:** [August 10, 2026, 2:13pm UTC](https://community.amazondeveloper.com/t/registration-fails-with-create-uninitialized-vendor-failed-existing-sp-account/28911 "2026-08-10T14:13:29Z")
Issue: This account already has an active vendor/developer profile via Solution Provider Portal (with an existing published app under it). When submitting the Appstore Developer registration form as this same account,… --- ## [Developer Advocate escalation needed to recover existing account login](https://community.amazondeveloper.com/t/developer-advocate-escalation-needed-to-recover-existing-account-login/28834)
**Author:** [@KinetekMediaOwner](https://community.amazondeveloper.com/u/KinetekMediaOwner)\ **Replies:** 1\ **Last updated:** [July 31, 2026, 2:26am UTC](https://community.amazondeveloper.com/t/developer-advocate-escalation-needed-to-recover-existing-account-login/28834 "2026-07-31T02:26:11Z")
Hello Amazon Developer team, I am the authorized business owner for Kinetek Media Inc. We created an existing Amazon Developer application named Display Theory and an active private Live App Test, but the original Amazo… --- ## [Assistance Required for Account Access Due to Misplaced Linked Phone Number](https://community.amazondeveloper.com/t/assistance-required-for-account-access-due-to-misplaced-linked-phone-number/25276)
**Author:** [@Abbas\_Ali](https://community.amazondeveloper.com/u/Abbas_Ali)\ **Replies:** 9\ **Last updated:** [July 28, 2026, 8:12am UTC](https://community.amazondeveloper.com/t/assistance-required-for-account-access-due-to-misplaced-linked-phone-number/25276 "2026-07-28T08:12:35Z")
I created an Amazon Developer account some time ago and have successfully published games using it. However, the phone number linked to my account has been misplaced and I no longer have access to it. Now, whenever I tr… --- ## [Support cases gone](https://community.amazondeveloper.com/t/support-cases-gone/28541)
**Author:** [@nw-dev-ott](https://community.amazondeveloper.com/u/nw-dev-ott)\ **Replies:** 2\ **Last updated:** [July 24, 2026, 4:16pm UTC](https://community.amazondeveloper.com/t/support-cases-gone/28541 "2026-07-24T16:16:22Z")
Support cases are no longer visible or accessible from the developer console after being created, which makes it impossible to follow up on any initial response provided by Amazon. Simple steps to reproduce this issue a… --- ## [Unable to verify identity](https://community.amazondeveloper.com/t/unable-to-verify-identity/28618)
**Author:** [@Lowell](https://community.amazondeveloper.com/u/Lowell)\ **Replies:** 2\ **Last updated:** [July 8, 2026, 4:05pm UTC](https://community.amazondeveloper.com/t/unable-to-verify-identity/28618 "2026-07-08T16:05:02Z")
I tried submitting this via the Contact Us form, but received a Something Went Wrong error upon submission. So I am trying to get support via this forum… Detailed Description of Issue: I am unable to verify my ID. I tr… --- ## [Unable to create business account due to issue with Customer facing business name](https://community.amazondeveloper.com/t/unable-to-create-business-account-due-to-issue-with-customer-facing-business-name/28562)
**Author:** [@Lowell](https://community.amazondeveloper.com/u/Lowell)\ **Replies:** 4\ **Last updated:** [July 8, 2026, 12:47am UTC](https://community.amazondeveloper.com/t/unable-to-create-business-account-due-to-issue-with-customer-facing-business-name/28562 "2026-07-08T00:47:40Z")
I tried to submit this as a support ticket, but because I can’t fully register my Amazon Developer account, the support portal seems to disappear my ticket as soon as I submit it. The chatbot recommended I post it here … --- ## [Having issue while register as developer](https://community.amazondeveloper.com/t/having-issue-while-register-as-developer/28678)
**Author:** [@Follow](https://community.amazondeveloper.com/u/Follow)\ **Replies:** 1\ **Last updated:** [July 6, 2026, 3:13am UTC](https://community.amazondeveloper.com/t/having-issue-while-register-as-developer/28678 "2026-07-06T03:13:38Z")
I couldn’t able to verify my passport ID in developed portal When I am trying to verify my passport ID it showing me the ID name is not same and I check my company name my company name is exact same as my name in the p… --- ## [Need manual identity verification window opened - Dashboard support ticket failed to populate](https://community.amazondeveloper.com/t/need-manual-identity-verification-window-opened-dashboard-support-ticket-failed-to-populate/28551)
**Author:** [@Christopher\_Ng](https://community.amazondeveloper.com/u/Christopher_Ng)\ **Replies:** 2\ **Last updated:** [June 15, 2026, 4:07am UTC](https://community.amazondeveloper.com/t/need-manual-identity-verification-window-opened-dashboard-support-ticket-failed-to-populate/28551 "2026-06-15T04:07:27Z")
Identity verification failed on the portal, and the internal support form is throwing errors or failing to load a Case ID. Please contact me to unlock account. --- ## [Unable to Create a Developer Account](https://community.amazondeveloper.com/t/unable-to-create-a-developer-account/27727)
**Author:** [@Prank\_Games](https://community.amazondeveloper.com/u/Prank_Games)\ **Replies:** 5\ **Last updated:** [May 30, 2026, 5:34pm UTC](https://community.amazondeveloper.com/t/unable-to-create-a-developer-account/27727 "2026-05-30T17:34:51Z")
Hi, I am currently unable to create a developer account due to a persistent error during the registration process. The page either shows a “Something went wrong. Please try again by reloading the page.” message or fails… --- ## [Monetization Options for Fire TV / Fire Tablet App — AdMob & Amazon Publisher Services](https://community.amazondeveloper.com/t/monetization-options-for-fire-tv-fire-tablet-app-admob-amazon-publisher-services/27886)
**Author:** [@Prestine\_Jerry](https://community.amazondeveloper.com/u/Prestine_Jerry)\ **Replies:** 1\ **Last updated:** [March 16, 2026, 6:08am UTC](https://community.amazondeveloper.com/t/monetization-options-for-fire-tv-fire-tablet-app-admob-amazon-publisher-services/27886 "2026-03-16T06:08:55Z")
Hello Amazon Developer Support, I have developed an app exclusively for the Amazon Appstore targeting Fire TV and Fire Tablet devices. I would like to monetize it through in-app advertising and I have two questions: 1.… --- ## [Developer support team are not answering to my Query](https://community.amazondeveloper.com/t/developer-support-team-are-not-answering-to-my-query/27309)
**Author:** [@Classic\_Gaming\_Studio](https://community.amazondeveloper.com/u/Classic_Gaming_Studio)\ **Replies:** 2\ **Last updated:** [January 30, 2026, 8:01am UTC](https://community.amazondeveloper.com/t/developer-support-team-are-not-answering-to-my-query/27309 "2026-01-30T08:01:36Z")
@Emma Hi, I hope you are doing well. I am facing issues connecting with the support team through my developer support page. I have raised multiple queries, but none of them have been answered. Instead of responding, my … --- ## [Company Entity Country Change – Account Update vs App Transfer](https://community.amazondeveloper.com/t/company-entity-country-change-account-update-vs-app-transfer/27424)
**Author:** [@Ricardo\_Teixeira](https://community.amazondeveloper.com/u/Ricardo_Teixeira)\ **Replies:** 3\ **Last updated:** [January 30, 2026, 7:59am UTC](https://community.amazondeveloper.com/t/company-entity-country-change-account-update-vs-app-transfer/27424 "2026-01-30T07:59:49Z")
Hi Amazon Developer Support, We have recently moved our company entity to a different country, and we would like to understand the correct process to reflect this change in our Amazon Developer account. Could you pleas… --- ## [Amazon "Contact us" link leading to 403 error](https://community.amazondeveloper.com/t/amazon-contact-us-link-leading-to-403-error/27370)
**Author:** [@OTT\_Team](https://community.amazondeveloper.com/u/OTT_Team)\ **Replies:** 1\ **Last updated:** [January 22, 2026, 3:33am UTC](https://community.amazondeveloper.com/t/amazon-contact-us-link-leading-to-403-error/27370 "2026-01-22T03:33:23Z")
I need to follow up on an App rejection. When I click the link to appeal (contact us) it leads me to: https://developer.amazon.com/support/cases/new BUt I get a 403 error. I am logged in my Amazon Developer account and… --- ## [Account locked temporarily](https://community.amazondeveloper.com/t/account-locked-temporarily/11198)
**Author:** [@Ali\_Hassan](https://community.amazondeveloper.com/u/Ali_Hassan)\ **Replies:** 4\ **Last updated:** [September 26, 2025, 3:24pm UTC](https://community.amazondeveloper.com/t/account-locked-temporarily/11198 "2025-09-26T15:24:33Z")
Dear Amazon Support Team, I am facing an issue accessing my Amazon account and received a notification stating that my account has been temporarily locked since the last 3 months. I have followed all the policy guidelin… --- ## [I need to enable/reopen my closed account under work email](https://community.amazondeveloper.com/t/i-need-to-enable-reopen-my-closed-account-under-work-email/20217)
**Author:** [@Adam\_Muhammad](https://community.amazondeveloper.com/u/Adam_Muhammad)\ **Replies:** 4\ **Last updated:** [September 5, 2025, 11:42am UTC](https://community.amazondeveloper.com/t/i-need-to-enable-reopen-my-closed-account-under-work-email/20217 "2025-09-05T11:42:12Z")
I need to enable/reopen my closed account in Amazon Developer. Currently after login to https://developer.amazon.com/, I’m getting error below: Account closed According to our records, you closed your account associat… --- ## [Can't access my account anymore](https://community.amazondeveloper.com/t/cant-access-my-account-anymore/11675)
**Author:** [@Curving\_Reality](https://community.amazondeveloper.com/u/Curving_Reality)\ **Replies:** 4\ **Last updated:** [August 13, 2025, 7:16am UTC](https://community.amazondeveloper.com/t/cant-access-my-account-anymore/11675 "2025-08-13T07:16:22Z")
Hi! I have a client that can’t access their account anymore since it says that the account is temporary blocked and that they should have received an email, but they didn’t. And we can’t access the help center either bec… --- ## [Developer Account Temporary Locked](https://community.amazondeveloper.com/t/developer-account-temporary-locked/7927)
**Author:** [@Ahmad](https://community.amazondeveloper.com/u/Ahmad)\ **Replies:** 21\ **Last updated:** [August 7, 2025, 3:28am UTC](https://community.amazondeveloper.com/t/developer-account-temporary-locked/7927 "2025-08-07T03:28:58Z")
Hello Developers, i am facing a issue of account temporary locked, this is hapeen because i have added 2 step verification by going into login & security tab. When i added 2 step verification for security of my develope… [Next page](https://community.amazondeveloper.com/tag/appstore-account/53.md?match_all_tags=true&page=1&tags%5B%5D=appstore-account)