Bug Report
1. Summary
The app crashes during playback when using Bitmovin Player. After some time playing content, the app unexpectedly closes and navigates to the Kepler device Home .
App Name: FrndlyTV
Bug Severity: Blocks current development
2. Steps to Reproduce
-
Launch the app.
-
Sign in with valid credentials → navigates to Home screen.
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Select any program → navigates to Player screen.
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Start playback.
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After some time, the app crashes and returns to Kepler Home .
3. Observed Behavior
-
The app crashes after playing content for a period of time.
-
User is forced back to Kepler Home.
4. Expected Behavior
-
App should not crash during playback.
-
Player should handle playback smoothly, including seek, forward, rewind operations.
4.a Possible Root Cause & Workaround
-
Possible issue with Bitmovin Player (v8.138.0-beta.24) integration.
-
N/A
5. Logs / Crash Reports
- Relevant logs and VPKG will be shared with Amazon contact.
6. Environment
-
SDK Version: 0.20.3207
-
App State: Foreground
OS Information (via cat /etc/os-release):
NAME="Ubuntu"
VERSION="20.04.6 LTS (Focal Fossa)"
ID=ubuntu
ID_LIKE=debian
PRETTY_NAME="Ubuntu 20.04.6 LTS"
VERSION_ID="20.04"
HOME_URL="https://www.ubuntu.com/"
SUPPORT_URL="https://help.ubuntu.com/"
BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/"
PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy"
VERSION_CODENAME=focal
UBUNTU_CODENAME=focal
7. Example Code Snippet / Setup
-
Player SDK: Bitmovin
-
Player SDK Version:
8.138.0-beta.24
"dependencies": {
"bitmovin-player": "8.138.0-beta.24"
}
8. Playback Issue Details
-
VPKG and/or content URL will be shared privately with Amazon contact.
-
Platform: Kepler device
-
Architecture: armv7
Please share the following details in addition:_
-
Player SDK:
Bitmovin, -
Player SDK Version: 8.138.0-beta.24"
Q: Would you like to be contacted to share your latest VPKG compiled with latest SDK:
Yes [Share privately with your Amazon contact]
Q: VPN or Login needed to verify functionality in VPKG?
[Yes] [Share privately with your Amazon contact]
Thanks,
Vittal maradi .