Before you continue
Before submitting a bug report, please review our troubleshooting documentation at Troubleshoot Issues | Vega Troubleshooting
If you still want to file a bug report, please make sure to fill in all the details below and provide the necessary information.
NOTE: PLEASE ONLY REPORT A SINGLE BUG USING THIS TEMPLATE.
If you’re experiencing multiple issues, please file a separate report for each.
Bug Description
1. Summary
The build process fails during the build:release stage because the Conan package manager cannot resolve vegapackagingtool/1.1.3. This is due to repeated 503 Service Unavailable errors from the Artifactory server.
App Name:@amzn/Keplervideoapp
App Link on Amazon Appstore (found through Developer@amznConsole → Actions column in App List → View on Amazon.com):
Bug Severity
Select one that applies
- Impacts operation of app
- Blocks current development
- Improvement suggestion
- Issue with documentation (If selected, please share the doc link and describe the issue)
- Other
2. Steps to Reproduce
-
Run
npm installto ensure dependencies are present. -
Run
npm run build:appornpm run build:release. -
The process starts Metro bundler, completes JS bundling, but fails when invoking
kepler path hermes.
3. Observed Behavior
Explain what actually happened, noting any discrepancies or malfunctions.
The build fails with the error: ERROR: Package 'vegapackagingtool/1.1.3' not resolved: HTTPSConnectionPool(host='k-artifactory-external.labcollab.net', port=443): Max retries exceeded (Caused by ResponseError('too many 503 error responses')).
4. Expected Behavior
Describe what you expected the SDK to do under normal operation.
The SDK should be able to connect to k-artifactory-external.labcollab.net, resolve the dependency graph via Conan, and complete the build process.
4.a Possible Root Cause & Temporary Workaround
Fill out anything you have tried. If you don’t know, N/A is acceptable
Root Cause: The remote Artifactory server (labcollab.net) is either down, under maintenance, or overloaded (HTTP 503).
Workaround: Tried clearing Conan cache (rm -rf ~/.kepler/conan) and re-logging via kepler login, but the issue persists.gửi
5. Logs or crash report
(Please
ERROR logs.txt (17.4 KB)
make sure to provide relevant logs as attachment)
For crash issues, please refer this guide for faster troubleshooting: Detect Where the App Crash Originates | Design and Develop Vega Apps
-
For issues with Vega Studio Extension, please share log files from below folders:
For v0.22+:~/.vscode/extensions/amazon.vega-extension-<version>/ExtensionLogs ~/.vscode/extensions/amazon.vega-ui-extension-<version>/ExtensionLogsFor v0.21 and earlier:
~/.vscode/extensions/amazon.kepler-extension-<version>/ExtensionLogs ~/.vscode/extensions/amazon.kepler-ui-extension-<version>/ExtensionLogs
6. Environment
Please fill out the fields related to your bug below:
-
SDK Version: Run SDK Version: Kepler SDK 0.10.4
-
App State:
[Foreground/Background] -
OS Information: macOS (Darwin arm64)
<!-- Answer here if applicable -->
7. Example Code Snippet / Screenshots / Screengrabs
Include any relevant code or component setup in React Native that can help reproduce the bug.
import { ExampleComponent } from 'custom-sdk';
<ExampleComponent config={{ key: 'value' }} />
Playback Issues
If this is a playback issue, please provide your content URL, any pre-conditions (like geo-location), and let us know if it’s x86 or arm7.
<!-- Describe your playback issue if applicable -->
Please share the following details in addition:_
- Player SDK:
[Bitmovin, Shaka, ...] - Player SDK Version:
[e.g. 1.23]- Audio Codecs:
[AAC, ...] - Video Codecs:
[h.264, mp4] - Manifest Types:
[m3u8, dash, etc ..]
- Audio Codecs:
Q: If applicable, please provide your media/content url
If this is created dynamically, tokenized, etc please provide a way for us to access it
[N/A or Content / Media Url for testing]
Q: Are there any special headers required to reproduce the issue you are facing?
[N/A or Insert Headers]
Additionally please provide the following if possible
Provide Screenshots / Screengrabs / Logs. Please include as much information as you can that will help debug.
<!-- Answer here if applicable -->
Additional Context
Any Additional Context you would like to provide?
Add any other relevant information, such as recent updates to the SDK, dependencies, or device OS that may affect the bug.
<!-- Answer here if applicable -->