IAP error: {"hasMore": null, "receiptList": null, "responseCode": 3, "userData": null}

Vega Open Beta Bug Reports
1

:warning: Before you continue

Before submitting a bug report, please review our troubleshooting documentation at Troubleshoot Issues | Vega Troubleshooting

If you still want to file a bug report, please make sure to fill in all the details below and provide the necessary information.

NOTE: PLEASE ONLY REPORT A SINGLE BUG USING THIS TEMPLATE.
If you’re experiencing multiple issues, please file a separate report for each.

:backhand_index_pointing_right: Bug Description

1. Summary

Im receiving this response from getPurchaseUpdates: {“hasMore”: null, “receiptList”: null, “responseCode”: 3, “userData”: null}

App Name: VIX
App Link on Amazon Appstore (found through Developer Console → Actions column in App List → View on Amazon.com):

Bug Severity
Select one that applies

  • Impacts operation of app
  • Blocks current development
  • Improvement suggestion
  • Issue with documentation (If selected, please share the doc link and describe the issue)
  • Other

2. Steps to Reproduce

  1. Try to call getPurchaseUpdates, then observe

3. Observed Behavior

Explain what actually happened, noting any discrepancies or malfunctions.

(NOBRIDGE) LOG  Purchase updates response v3: {"hasMore": null, "receiptList": null, "responseCode": 3, "userData": null}

4. Expected Behavior

Describe what you expected the SDK to do under normal operation.

Not null response and errorcode 3

4.a Possible Root Cause & Temporary Workaround

Fill out anything you have tried. If you don’t know, N/A is acceptable

We dont know.

5. Logs or crash report

(Please make sure to provide relevant logs as attachment)

(NOBRIDGE) LOG Data on buy element: {“couponInfo”: undefined, “name”: “ViX Premium Amazon N25 MX IAP Annual”, “price”: “1899”, “promoPrice”: “”, “sku”: “amazon-mx-iap-n25-12mo”}
(NOBRIDGE) INFO [AmazonIAPSDK] Received the request for getPurchaseUpdates API
(NOBRIDGE) INFO [AmazonIAPSDK] requestId : 281af111-9ab0-490d-83d5-651764bdeade
(NOBRIDGE) DEBUG [AmazonIAPSDK] GetPurchaseUpdates Request Handler Constructor invoked
(NOBRIDGE) DEBUG [AmazonIAPSDK] API Base Request Handler Constructor invoked
(NOBRIDGE) DEBUG [AmazonIAPSDK] GetPurchaseUpdates Model V2 Constructor invoked
(NOBRIDGE) DEBUG [AmazonIAPSDK] GetPurchaseUpdates Base Model Constructor invoked
(NOBRIDGE) DEBUG [AmazonIAPSDK] API Base Model Constructor invoked
(NOBRIDGE) INFO [AmazonIAPSDK] getPurchaseUpdates start time : 1775612027020
(NOBRIDGE) DEBUG [AmazonIAPSDK] Executing the GetPurchaseUpdates operation
(NOBRIDGE) DEBUG [AmazonIAPSDK] Adding request payload for version : V2
(NOBRIDGE) DEBUG [AmazonIAPSDK] Creating the request payload for Model Version V2
(NOBRIDGE) DEBUG [AmazonIAPSDK] Reset value present in request payload: true
(NOBRIDGE) INFO TRACK event saved {“event”: “Product Clicked”, “properties”: {“emitted_at”: “2026-04-08T01:33:47.010Z”, “install_id”: “a70df581-b4f6-4d39-8567-f2e6a86628e5”, “items”: [[Object]], “session_id”: “firetv-49a53850-7702-46a3-9d76-8009c1281b00-1775611989834”, “ui_event_version”: “2.0”, “userAgent”: “type/firetv family/kplr uid/a70df581-b4f6-4d39-8567-f2e6a86628e5 os/kepler osVersion/0.20.3207 vixVersion/5.0.000”}, “type”: “track”}
(NOBRIDGE) DEBUG [AmazonIAPSDK] Received the response
(NOBRIDGE) DEBUG [AmazonIAPSDK] Response version : V2
(NOBRIDGE) DEBUG [AmazonIAPSDK] Parsing the response object received for getPurchaseUpdates operation…
(NOBRIDGE) ERROR [AmazonIAPSDK] Response status for GetPurchaseUpdates : FAILED
(NOBRIDGE) DEBUG [AmazonIAPSDK] Creating a null response for GetPurchaseUpdates with response status : FAILED
(NOBRIDGE) INFO [AmazonIAPSDK] getPurchaseUpdates end time : 1775612027700
(NOBRIDGE) INFO [AmazonIAPSDK] getPurchaseUpdates total time : 680 ms
(NOBRIDGE) DEBUG [AmazonIAPSDK] Async sending the acknowldgement for getPurchaseUpdates operation
(NOBRIDGE) DEBUG [AmazonIAPSDK] Extracting the receipt ids present in the getPurchaseUpdates response…
(NOBRIDGE) DEBUG [AmazonIAPSDK] Acknowledgment sent failed with error : TypeError: Cannot convert null value to object
(NOBRIDGE) LOG Purchase updates response v3: {“hasMore”: null, “receiptList”: null, “responseCode”: 3, “userData”: null}

For crash issues, please refer this guide for faster troubleshooting: Detect Where the App Crash Originates | Design and Develop Vega Apps

  • App/Device Logs

  • Crash Logs

  • Crash Report

  • For issues with Vega Studio Extension, please share log files from below folders:
    For v0.22+:

    ~/.vscode/extensions/amazon.vega-extension-<version>/ExtensionLogs
~/.vscode/extensions/amazon.vega-ui-extension-<version>/ExtensionLogs

    For v0.21 and earlier:

     ~/.vscode/extensions/amazon.kepler-extension-<version>/ExtensionLogs
 ~/.vscode/extensions/amazon.kepler-ui-extension-<version>/ExtensionLogs

6. Environment

Please fill out the fields related to your bug below:

  • SDK Version: Run vega --version (v0.22+) or kepler --version (v0.21 and earlier) and paste output

  • Active SDK Version: 0.22.6006

    Vega CLI Version: 1.2.18

  • App State: [Foreground/Background]

  • OS Information: Please ssh into the device via vega exec vda shell (or kepler exec vda shell for v0.21 and earlier) and copy the output from cat /etc/os-release into the answer section below. Note, if you don’t have a simulator running or device attached, the command will respond with vda: no devices/emulators found

    <!-- Answer here if applicable -->

7. Example Code Snippet / Screenshots / Screengrabs

Include any relevant code or component setup in React Native that can help reproduce the bug.

const result = !isSimulator() ? await PurchasingService.getPurchaseUpdates({ reset: true }) : null;
      return result;

:backhand_index_pointing_right: Playback Issues

If this is a playback issue, please provide your content URL, any pre-conditions (like geo-location), and let us know if it’s x86 or arm7.


<!-- Describe your playback issue if applicable -->

Please share the following details in addition:_

  • Player SDK: [Bitmovin, Shaka, ...]
  • Player SDK Version: [e.g. 1.23]
    • Audio Codecs: [AAC, ...]
    • Video Codecs: [h.264, mp4]
    • Manifest Types: [m3u8, dash, etc ..]

Q: If applicable, please provide your media/content url
If this is created dynamically, tokenized, etc please provide a way for us to access it

[N/A or Content / Media Url for testing]

Q: Are there any special headers required to reproduce the issue you are facing?

[N/A or Insert Headers]

Additionally please provide the following if possible
Provide Screenshots / Screengrabs / Logs. Please include as much information as you can that will help debug.

<!-- Answer here if applicable -->

:backhand_index_pointing_right: Additional Context

Any Additional Context you would like to provide?
Add any other relevant information, such as recent updates to the SDK, dependencies, or device OS that may affect the bug.

<!-- Answer here if applicable  -->
4

Hi @Sofia_Lozada_Tenorio.

Thank you for the detailed bug report on the IAP getPurchaseUpdates error.

Our team is investigating this issue and will provide an update as soon as we have more information. To help us diagnose the issue more effectively, could you please share the complete device logs?

Thanks for helping us improve the Vega platform.

Warm regards,
Aishwarya

5

thank you! This is a critical bug for us.

6

is there any updates on this’?

7

Hi @Sofia_Lozada_Tenorio,

Thank you for the follow-up. We’re still actively investigating the getPurchaseUpdates returning responseCode: 3 with a null receipt list. We will reach out as soon as we have more information.

Warm regards,
Aishwarya

1 Like