IAP not returning available products

Vega Open Beta Bug Reports
1

:warning: Before you continue

Before submitting a bug report, please review our troubleshooting documentation at https://developer.amazon.com/docs/kepler-tv/troubleshoot-overview.html.

If you still want to file a bug report, please make sure to fill in all the details below and provide the necessary information.

NOTE: PLEASE ONLY REPORT A SINGLE BUG USING THIS TEMPLATE.
If you’re experiencing multiple issues, please file a separate report for each.

:backhand_index_pointing_right: Bug Description

1. Summary

Provide a brief description of the bug in the SDK and its impact on app functionality.

After testing IAP on both LAT and using IAP Dev Tester tool, I was unable to retrieve any available products.

App Name:
App Link on Amazon Appstore (found through Developer Console → Actions column in App List → View on Amazon.com):

Bug Severity
Select one that applies

  • Impacts operation of app
  • Blocks current development
  • Improvement suggestion
  • Issue with documentation (If selected, please share the doc link and describe the issue)
  • Other

2. Steps to Reproduce

  1. Make a GetProductCall using the SDK

3. Observed Behavior

Explain what actually happened, noting any discrepancies or malfunctions.

Although we get a successful response code, all SKUs return as unavailable

4. Expected Behavior

Describe what you expected the SDK to do under normal operation.

Successful response code + available SKUs

4.a Possible Root Cause & Temporary Workaround

Fill out anything you have tried. If you don’t know, N/A is acceptable

N/A

5. Logs or crash report

(Please make sure to provide relevant logs as attachment and share VPKG file with your Amazon contact)

For crash issues, please refer this guide for faster troubleshooting: https://developer.amazon.com/docs/kepler-tv/detect-crash.html.

  • App/Device Logs

  • Crash Logs

  • Crash Report

  • For issues with Kepler Studio Extension, please share log files from below folders:

     ~/.vscode/extensions/amazon.kepler-extension-<version>/ExtensionLogs
 ~/.vscode/extensions/amazon.kepler-ui-extension-<version>/ExtensionLogs

logs.txt (13.0 KB)

request-id: b3026285-b341-4e99-a336-a3d6390c91fb

6. Environment

Please fill out the fields related to your bug below:

  • SDK Version: 0.20.3207

  • App State: Foreground

  • OS Information
    Please ssh into the device via kepler exec vda shelland copy the output from cat /etc/os-releaseinto the answer section below. Note, if you don’t have a simulator running or device attached kepler exec vda shell will respond with vda: no devices/emulators found

    NAME="OS"
OE_VERSION="4.0.0"
OS_MAJOR_VERSION="1"
OS_MINOR_VERSION="1"
RELEASE_ID="2"
OS_VERSION="1.1"
BRANCH_CODE="VegaMainlineTvIntegration"
BUILD_DESC="OS 1.1 (VegaMainlineTvIntegration/4413)"
BUILD_FINGERPRINT="4.0.150993.0(3072cab629675a74)/4413N:user-external/release-keys"
BUILD_VARIANT="user-external"
BUILD_TAGS="release-keys"
BUILD_DATE="Fri Aug 22 02:08:07 UTC 2025"
BUILD_TIMESTAMP="1755828487"
VERSION_NUMBER="201010441350"

7. Example Code Snippet / Screenshots / Screengrabs

Include any relevant code or component setup in React Native that can help reproduce the bug.

import { ExampleComponent } from 'custom-sdk';

<ExampleComponent config={{ key: 'value' }} />

:backhand_index_pointing_right: Playback Issues

If this is a playback issue, please provide your VPKG and/or content URL, any pre-conditions (like geo-location) [Share privately with your Amazon contact] , and let us know if it’s x86 or arm7.


<!-- Describe your playback issue if applicable -->

Please share the following details in addition:_

  • Player SDK: [Bitmovin, Shaka, ...]
  • Player SDK Version: [e.g. 1.23]
    • Audio Codecs: [AAC, ...]
    • Video Codecs: [h.264, mp4]
    • Manifest Types: [m3u8, dash, etc ..]

Q: Would you like to be contacted to share your latest VPKG compiled with latest SDK:

[Y/N] [Share privately with your Amazon contact]

Q: VPN or Login needed to verify functionality in VPKG?

[Y/N] [Share privately with your Amazon contact]

Q: If applicable, please provide your media/content url
If this is created dynamically, tokenized, etc please provide a way for us to access it

[N/A or Content / Media Url for testing] [Share privately with your Amazon contact]

Q: Are there any special headers required to reproduce the issue you are facing?

[N/A or Insert Headers]

Additionally please provide the following if possible
Provide Screenshots / Screengrabs / Logs. Please include as much information as you can that will help debug.

<!-- Answer here if applicable -->

:backhand_index_pointing_right: Additional Context

Any Additional Context you would like to provide?
Add any other relevant information, such as recent updates to the SDK, dependencies, or device OS that may affect the bug.

Both on LAT and IAP Dev Tester the result is the same. We've checked and the certs are correctly placed inside the expected folders.
3

Hi @Nuno_Castro ,

I have reported this issue to our internal team.

Thanks,
Rohit