[New Relic] Some of the default attributes are not being reported by the NR agent

Vega Open Beta Bug Reports
1

:warning: Before you continue

Before submitting a bug report, please review our troubleshooting documentation at Troubleshoot Issues | Vega Troubleshooting

If you still want to file a bug report, please make sure to fill in all the details below and provide the necessary information.

NOTE: PLEASE ONLY REPORT A SINGLE BUG USING THIS TEMPLATE.
If you’re experiencing multiple issues, please file a separate report for each.

:backhand_index_pointing_right: Bug Description

1. Summary

Provide a brief description of the bug in the SDK and its impact on app functionality.

App Name:
App Link on Amazon Appstore (found through Developer Console → Actions column in App List → View on Amazon.com):

Bug Severity
Select one that applies

  • Impacts operation of app
  • Blocks current development
  • Improvement suggestion
  • Issue with documentation (If selected, please share the doc link and describe the issue)
  • Other

2. Steps to Reproduce

  1. Integrate NR agent by following the guide from - GitHub - newrelic/FireTV-Vega-Agent
  2. Check the default attributes that NR is reporting.

3. Observed Behavior

Explain what actually happened, noting any discrepancies or malfunctions.

NR payload is missing a lot of default attributes such as ASN, Session ID, session duration etc.

4. Expected Behavior

Describe what you expected the SDK to do under normal operation.

NR should log the default attributes.

4.a Possible Root Cause & Temporary Workaround

Fill out anything you have tried. If you don’t know, N/A is acceptable

N/A

5. Logs or crash report

(Please make sure to provide relevant logs as attachment)

For crash issues, please refer this guide for faster troubleshooting: Detect Where the App Crash Originates | Design and Develop Vega Apps

  • App/Device Logs
  • Crash Logs
  • Crash Report
  • For issues with Kepler Studio Extension, please share log files from below folders:
     ~/.vscode/extensions/amazon.kepler-extension-<version>/ExtensionLogs
 ~/.vscode/extensions/amazon.kepler-ui-extension-<version>/ExtensionLogs

6. Environment

Please fill out the fields related to your bug below:

  • SDK Version: 0.21.4726
  • App State: Foreground
  • OS Information
    Please ssh into the device via kepler exec vda shelland copy the output from cat /etc/os-releaseinto the answer section below. Note, if you don’t have a simulator running or device attached kepler exec vda shell will respond with vda: no devices/emulators found
NAME="OS"
OE_VERSION="4.0.0"
OS_MAJOR_VERSION="1"
OS_MINOR_VERSION="1"
RELEASE_ID="10"
OS_VERSION="1.1"
BRANCH_CODE="TV Ship"
BUILD_DESC="OS 1.1 (TV Ship/10240300)"
BUILD_FINGERPRINT="1.0.24030.0(9a1d8dfa7da5d600)/10240300N:user/dev-keys"
BUILD_VARIANT="user"
BUILD_TAGS="dev-keys"
BUILD_DATE="Thu Sep 25 10:32:58 UTC 2025"
BUILD_TIMESTAMP="1758796378"
VERSION_NUMBER="1002034030030"

7. Example Code Snippet / Screenshots / Screengrabs

Include any relevant code or component setup in React Native that can help reproduce the bug.

Refer example integration here - FireTV-Vega-Agent/examples/KeplerProject at main · newrelic/FireTV-Vega-Agent · GitHub

:backhand_index_pointing_right: Playback Issues

If this is a playback issue, please provide your content URL, any pre-conditions (like geo-location), and let us know if it’s x86 or arm7.


<!-- Describe your playback issue if applicable -->

Please share the following details in addition:_

  • Player SDK: [Bitmovin, Shaka, ...]
  • Player SDK Version: [e.g. 1.23]
    • Audio Codecs: [AAC, ...]
    • Video Codecs: [h.264, mp4]
    • Manifest Types: [m3u8, dash, etc ..]

Q: If applicable, please provide your media/content url
If this is created dynamically, tokenized, etc please provide a way for us to access it

[N/A or Content / Media Url for testing]

Q: Are there any special headers required to reproduce the issue you are facing?

[N/A or Insert Headers]

Additionally please provide the following if possible
Provide Screenshots / Screengrabs / Logs. Please include as much information as you can that will help debug.

<!-- Answer here if applicable -->

:backhand_index_pointing_right: Additional Context

Any Additional Context you would like to provide?
Add any other relevant information, such as recent updates to the SDK, dependencies, or device OS that may affect the bug.

NR Agent version - 0.0.1-beta
Docs mentioning NR’s default attributes - https://docs.newrelic.com/attribute-dictionary/?dataSource=Mobile

3

Hi @Chandraprakash_Sutha,

Thank you for the detailed bug report regarding the missing default attributes in the New Relic agent for Vega OS.

We appreciate you providing comprehensive information including the SDK version, OS details, and integration steps. Our team is investigating this issue and will provide an update as soon as we have more information.

Thanks for helping us improve the Vega platform.

Warm regards,
Aishwarya

4

Thanks Aishwarya.
Is there any update on this ?

regards,
Chandra

5

Hi @Chandraprakash_Sutha

We checked this internally but could not reach a conclusion.
Would it be possible for you to reach out to your New Relic account team here for support/questions related to your SDK?

Warm regards,
Ivy

6

Sure,

Thank you,
Chandra

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