Vega Virtual Device not connecting to internet

Sofia_Lozada_Tenorio · May 12, 2026, 7:28pm

Before you continue

Before submitting a bug report, please review our troubleshooting documentation at Troubleshoot Issues | Vega Troubleshooting

If you still want to file a bug report, please make sure to fill in all the details below and provide the necessary information.

NOTE: PLEASE ONLY REPORT A SINGLE BUG USING THIS TEMPLATE.
If you’re experiencing multiple issues, please file a separate report for each.

Bug Description

1. Summary

VVD can not connect to internet.

App Name: Vix
App Link on Amazon Appstore (found through Developer Console → Actions column in App List → View on Amazon.com):

Bug Severity
Select one that applies

Impacts operation of app
Blocks current development
Improvement suggestion
Issue with documentation (If selected, please share the doc link and describe the issue)
Other

2. Steps to Reproduce

vda shell
ping google.com
kvd-tv:/$ ping google.com

ping: google.com: Temporary failure in name resolution

3. Observed Behavior

Explain what actually happened, noting any discrepancies or malfunctions.

DNS FAILURE

4. Expected Behavior

Describe what you expected the SDK to do under normal operation.

Normal internet connection

4.a Possible Root Cause & Temporary Workaround

Fill out anything you have tried. If you don’t know, N/A is acceptable

Nothing

5. Logs or crash report

(Please make sure to provide relevant logs as attachment)

For crash issues, please refer this guide for faster troubleshooting: Detect Where the App Crash Originates | Design and Develop Vega Apps

App/Device Logs
Crash Logs
Crash Report

For issues with Vega Studio Extension, please share log files from below folders:
For v0.22+:

~/.vscode/extensions/amazon.vega-extension-<version>/ExtensionLogs
~/.vscode/extensions/amazon.vega-ui-extension-<version>/ExtensionLogs

For v0.21 and earlier:

 ~/.vscode/extensions/amazon.kepler-extension-<version>/ExtensionLogs
 ~/.vscode/extensions/amazon.kepler-ui-extension-<version>/ExtensionLogs

6. Environment

Please fill out the fields related to your bug below:

SDK Version: Run vega --version (v0.22+) or kepler --version (v0.21 and earlier) and paste output
0.22.6150
App State: [Foreground/Background]
OS Information: Please ssh into the device via vega exec vda shell (or kepler exec vda shell for v0.21 and earlier) and copy the output from cat /etc/os-release into the answer section below. Note, if you don’t have a simulator running or device attached, the command will respond with vda: no devices/emulators found
```
 
```

7. Example Code Snippet / Screenshots / Screengrabs

Include any relevant code or component setup in React Native that can help reproduce the bug.

import { ExampleComponent } from 'custom-sdk';

<ExampleComponent config={{ key: 'value' }} />

Playback Issues

If this is a playback issue, please provide your content URL, any pre-conditions (like geo-location), and let us know if it’s x86 or arm7.


<!-- Describe your playback issue if applicable -->

Please share the following details in addition:_

Player SDK: [Bitmovin, Shaka, ...]
Player SDK Version: [e.g. 1.23]
- Audio Codecs: [AAC, ...]
- Video Codecs: [h.264, mp4]
- Manifest Types: [m3u8, dash, etc ..]

Q: If applicable, please provide your media/content url
If this is created dynamically, tokenized, etc please provide a way for us to access it

[N/A or Content / Media Url for testing]

Q: Are there any special headers required to reproduce the issue you are facing?

[N/A or Insert Headers]

Additionally please provide the following if possible
Provide Screenshots / Screengrabs / Logs. Please include as much information as you can that will help debug.

<!-- Answer here if applicable -->

Additional Context

Any Additional Context you would like to provide?
Add any other relevant information, such as recent updates to the SDK, dependencies, or device OS that may affect the bug.

SDK Version: 0.22.6150
Architecture: arm64
Operating System: 
  ProductName:		macOS
  ProductVersion:		26.4.1
  BuildVersion:		25E253
Rosetta: 0
Environment: {
  NVM_INC: '/Users/sofia.lozada/.nvm/versions/node/v20.19.5/include/node',
  TERM_PROGRAM: 'Apple_Terminal',
  NVM_CD_FLAGS: '-q',
  SHELL: '/bin/zsh',
  TERM: 'xterm-256color',
  HOMEBREW_REPOSITORY: '/opt/homebrew',
  TMPDIR: '/var/folders/xj/cy6bdktn2q3dcrfml053_0r00000gp/T/',
  TERM_PROGRAM_VERSION: '470',
  FPATH: '/opt/homebrew/share/zsh/site-functions:/usr/local/share/zsh/site-functions:/usr/share/zsh/site-functions:/usr/share/zsh/5.9/functions',
  TERM_SESSION_ID: 'EBAC3A33-6133-4C6D-8176-8283A11CCBCC',
  NVM_DIR: '/Users/sofia.lozada/.nvm',
  USER: 'sofia.lozada',
  SSH_AUTH_SOCK: '/var/run/com.apple.launchd.ucxfUu7FF3/Listeners',
  PATH: '/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/KeplerCLI-2.0/runtime/bin:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/Vodka-1.2/runtime/bin:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/VegaPackagingTool-1.0/runtime/bin:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/KeplerCLIVegaDeviceAdaptor-2.0/runtime/bin:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/VegaManifestModuleRemapper-1.0/runtime/bin:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/KeplerCLIDebuggingTools-2.0/runtime/bin:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/KeplerPerfCLI-2.0/runtime/bin:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/KeplerCLIKVDI-2.0/runtime/bin:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/KeplerCLIHeaptrack-1.0/runtime/bin:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/KeplerCLISimpleperf-1.0/runtime/bin:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/KeplerLiveTvTools-1.0/runtime/bin:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/VodkaClangArmv7-1.2/runtime/bin:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/VodkaClangAarch64-1.2/runtime/bin:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/VodkaClangX86_64-1.2/runtime/bin:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/VodkaSysrootLibcppArmv7-1.0/runtime/bin:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/VodkaSysrootLibcppAarch64-1.0/runtime/bin:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/VodkaSysrootLibcppX86_64-1.0/runtime/bin:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/VodkaClangHost-1.2/runtime/bin:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/VodkaCMake-3.25.x/runtime/bin:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/VodkaNinja-1.x/runtime/bin:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/VodkaPkg-config-0.29/runtime/bin:/Users/sofia.lozada/Vega/sdk/0.22.6150/runtimes/python/bin:/Users/sofia.lozada/Vega/sdk/0.22.6150/tools/bin:/Users/sofia.lozada/kepler/sdk/0.20.3719/bin/tools:/Users/sofia.lozada/kepler/sdk/0.20.3719/bin:/Users/sofia.lozada/.nvm/versions/node/v20.19.5/bin:/Users/sofia.lozada/Vega/sdk/0.22.6150/bin/tools:/Users/sofia.lozada/Vega/sdk/0.22.6150/bin:/opt/homebrew/bin:/opt/homebrew/sbin:/usr/local/bin:/System/Cryptexes/App/usr/bin:/usr/bin:/bin:/usr/sbin:/sbin:/var/run/com.apple.security.cryptexd/codex.system/bootstrap/usr/local/bin:/var/run/com.apple.security.cryptexd/codex.system/bootstrap/usr/bin:/var/run/com.apple.security.cryptexd/codex.system/bootstrap/usr/appleinternal/bin:/opt/pkg/env/active/bin:/opt/pmk/env/global/bin:/Library/Apple/usr/bin:/Users/sofia.lozada/Vega/sdk/0.22.6150/runtimes/node/bin',
  KEPLER_SDK_PATH: '/Users/sofia.lozada/Vega/sdk/0.22.6150',
  __CFBundleIdentifier: 'com.apple.Terminal',
  PWD: '/Users/sofia.lozada',
  LANG: 'C.UTF-8',
  XPC_FLAGS: '0x0',
  XPC_SERVICE_NAME: '0',
  SHLVL: '2',
  HOME: '/Users/sofia.lozada',
  HOMEBREW_PREFIX: '/opt/homebrew',
  LOGNAME: 'sofia.lozada',
  LC_CTYPE: 'UTF-8',
  NVM_BIN: '/Users/sofia.lozada/.nvm/versions/node/v20.19.5/bin',
  INFOPATH: '/opt/homebrew/share/info:',
  HOMEBREW_CELLAR: '/opt/homebrew/Cellar',
  OSLogRateLimit: '64',
  COLORTERM: 'truecolor',
  _: '/Users/sofia.lozada/Vega/sdk/0.22.6150/tools/bin/dutyfree-vega',
  __CF_USER_TEXT_ENCODING: '0x1F6:0x0:0x0',
  ENVROOT: '/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/KeplerCLI-2.0/runtime',
  BRAZIL_BUILD_TOOLS: '/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/KeplerCLI-2.0/runtime:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/Vodka-1.2/runtime:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/VegaPackagingTool-1.0/runtime:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/KeplerCLIVegaDeviceAdaptor-2.0/runtime:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/VegaManifestModuleRemapper-1.0/runtime:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/KeplerCLIDebuggingTools-2.0/runtime:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/KeplerPerfCLI-2.0/runtime:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/KeplerCLIKVDI-2.0/runtime:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/KeplerCLIHeaptrack-1.0/runtime:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/KeplerCLISimpleperf-1.0/runtime:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/KeplerLiveTvTools-1.0/runtime:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/VodkaClangArmv7-1.2/runtime:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/VodkaClangAarch64-1.2/runtime:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/VodkaClangX86_64-1.2/runtime:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/VodkaSysrootLibcppArmv7-1.0/runtime:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/VodkaSysrootLibcppAarch64-1.0/runtime:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/VodkaSysrootLibcppX86_64-1.0/runtime:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/VodkaClangHost-1.2/runtime:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/VodkaCMake-3.25.x/runtime:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/VodkaNinja-1.x/runtime:/Users/sofia.lozada/Vega/sdk/0.22.6150/workspace/env/VodkaPkg-config-0.29/runtime',
  BRAZIL_BUILD_HOME: '/Users/sofia.lozada/Vega/sdk/0.22.6150/tools',
  KEPLER_CLI_VERSION: '0.200.0'
}

edernava · May 12, 2026, 9:33pm

Hi Sofia,

Thanks for reporting this. I tried to reproduce the issue on the same SDK version (0.22.6150, arm64, macOS) and DNS resolution works correctly on my end — ping google.com resolves and responds normally inside the Vega Virtual Device.

This suggests the issue might be related to your local network configuration or a different VVD image build. Could you please run the following commands inside the VVD shell and share the output?

vda shell cat /etc/os-release
vda shell cat /etc/resolv.conf
vda shell ping 8.8.8.8

Also, are you connected through a VPN or corporate network?

This will help us determine if it’s a DNS configuration issue, a connectivity problem, or a difference in VVD builds.

Thanks!
Eder N

Sofia_Lozada_Tenorio · May 12, 2026, 11:03pm

cat /etc/os-release

kvd-tv:/$ ping google.com

ping: google.com: Temporary failure in name resolution

kvd-tv:/$ cat /etc/os-release

NAME="OS"

OE_VERSION="4.0.0"

OS_MAJOR_VERSION="1"

OS_MINOR_VERSION="1"

RELEASE_ID="14"

OS_VERSION="1.1"

BRANCH_CODE="TV Ship day60"

BUILD_DESC="OS 1.1 (TV Ship day60/10675730)"

BUILD_FINGERPRINT="1.0.67573.0(9a1d8dfa7da5d600)/10675730N:user/dev-keys"

BUILD_VARIANT="user"

BUILD_TAGS="dev-keys"

BUILD_DATE="Fri Feb 13 11:51:33 UTC 2026"

BUILD_TIMESTAMP="1770983493"

VERSION_NUMBER="1402077573030"



kvd-tv:/$ cat /etc/resolv.conf

# Generated by dhcpcd from wlan0.dhcp

# /etc/resolv.conf.head can replace this line

nameserver 127.0.0.1

nameserver 10.0.2.3

# /etc/resolv.conf.tail can replace this line

kvd-tv:/$ ping 8.8.8.8

Ping 8.8.8.8 (8.8.8.8): 56(84) bytes.

64 bytes from 8.8.8.8: icmp_seq=1 ttl=255 time=41 ms

64 bytes from 8.8.8.8: icmp_seq=2 ttl=255 time=40 ms

64 bytes from 8.8.8.8: icmp_seq=3 ttl=255 time=40 ms



--- 8.8.8.8 ping statistics ---

3 packets transmitted, 3 received, 0% packet loss

round-trip min/avg/max = 40/40/41 ms


kvd-tv:/$ ping google.com
ping: google.com: Temporary failure in name resolution

As you can see, ping to 8.8.8.8 works, but google.com won’t work.

Claude says:

DNS Resolution Issue

Your device can reach the internet (ping 8.8.8.8 works) but DNS isn’t resolving. The problem is that 127.0.0.1 is listed as the primary nameserver in /etc/resolv.conf, and the local DNS service on that address isn’t working.

Fix: Point DNS directly to a working nameserver

bash

# Override resolv.conf with working DNS servers
echo "nameserver 8.8.8.8
nameserver 8.8.4.4" > /etc/resolv.conf

kvd-tv:/$ # Override resolv.conf with working DNS servers

kvd-tv:/$ echo "nameserver 8.8.8.8

> nameserver 8.8.4.4" > /etc/resolv.conf

sh: /etc/resolv.conf: Read-only file system

but I cannot change it

Sofia_Lozada_Tenorio · May 13, 2026, 7:54am

solution was changing DNS… to 8.8.8.8

Topic		Replies	Views
Virtual device not starting Bug Reports	4	224	October 22, 2025
VVD stuck on firetv logo Q&A	6	89	December 20, 2025
Unable to turn wifi on/off using VDA CLI Q&A	2	79	March 18, 2026
Headless virtual device in Docker image Q&A vega-device	4	128	October 27, 2025
Vega studio not detecting physical device Q&A vega-studio , vega-sdk , vega-device	8	143	March 23, 2026