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Before submitting a bug report, please review our troubleshooting documentation at Redirect
If you still want to file a bug report, please make sure to fill in all the details below and provide the necessary information.
NOTE: PLEASE ONLY REPORT A SINGLE BUG USING THIS TEMPLATE.
If you’re experiencing multiple issues, please file a separate report for each.
Bug Description
1. Summary
The built .vpkg application package installs and runs successfully on the Vega Virtual Device (KVD / Simulator), but fails during deployment on physical Vega TV hardware (G4N33M03351401B3). The Vega Package Manager (vpm / pkgmgrd) rejects the installation with Parameter value bad and Resource already exists errors due to process token deadlock.
App Name:vegaproject
App Link on Amazon Appstore (found through Developer Console → Actions column in App List → View on Amazon.com):
Bug Severity
Select one that applies
- Impacts operation of app
- Blocks current development
- Improvement suggestion
- Issue with documentation (If selected, please share the doc link and describe the issue)
- Other
2. Steps to Reproduce
[Build app success][Connect physical Vega hardware via VDA (G4N33M03351401B3).]- [
Install app fail on Vega TV hardware but install success on virtual device.
use 2 method:
Method 1: click play button on vs code.
Method 2: runvega device install-app --device G4N33M03351401B3 --packagePath ./vegaproject_armv7.vpkg
]
3. Observed Behavior
Explain what actually happened, noting any discrepancies or malfunctions.
<!-- The installation process fails on the physical device.
error: Vega operation FAILED due to an irrecoverable error: Failed: Installing/Updating '/tmp/vegaproject_armv7.vpkg' ...error (Parameter value bad ) -->
4. Expected Behavior
Describe what you expected the SDK to do under normal operation.
<!-- Can install app on Vega virtual device and Vega TV hardware -->
4.a Possible Root Cause & Temporary Workaround
Fill out anything you have tried. If you don’t know, N/A is acceptable
<!-- N/A -->
5. Logs or crash report
(Please make sure to provide relevant logs as attachment)
For crash issues, please refer this guide for faster troubleshooting: Detect Where the App Crash Originates | Design and Develop Vega Apps
-
For issues with Vega Studio Extension, please share log files from below folders:
For v0.22+:~/.vscode/extensions/amazon.vega-extension-<version>/ExtensionLogs ~/.vscode/extensions/amazon.vega-ui-extension-<version>/ExtensionLogsFor v0.21 and earlier:
~/.vscode/extensions/amazon.kepler-extension-<version>/ExtensionLogs ~/.vscode/extensions/amazon.kepler-ui-extension-<version>/ExtensionLogs
6. Environment
Please fill out the fields related to your bug below:
-
SDK Version: 0.22.6759
-
App State: Foreground
-
OS Information: Please ssh into the device via
vega exec vda shell(orkepler exec vda shellfor v0.21 and earlier) and copy the output fromcat /etc/os-releaseinto the answer section below. Note, if you don’t have a simulator running or device attached, the command will respond withvda: no devices/emulators found<!-- ####################### sh(com.amazon.dev.shell):/$ vda -s G4N33M03351401B3 shell sh: vda: command not found sh(com.amazon.dev.shell):/$ cat /etc/os-release NAME="OS" OE_VERSION="4.0.0" OS_MAJOR_VERSION="1" OS_MINOR_VERSION="1" RELEASE_ID="14" OS_VERSION="1.1" BRANCH_CODE="TV Ship day60" BUILD_DESC="OS 1.1 (TV Ship day60/4460)" BUILD_FINGERPRINT="4.0.227617.0(3072cab629675a74)/4460N:user-external/release-keys" BUILD_VARIANT="user-external" BUILD_TAGS="release-keys" BUILD_DATE="Fri Feb 20 16:02:43 UTC 2026" BUILD_TIMESTAMP="1771603363" VERSION_NUMBER="1401010446050"-->
7. Example Code Snippet / Screenshots / Screengrabs
Include any relevant code or component setup in React Native that can help reproduce the bug.
import { ExampleComponent } from 'custom-sdk';
<ExampleComponent config={{ key: 'value' }} />
Playback Issues
If this is a playback issue, please provide your content URL, any pre-conditions (like geo-location), and let us know if it’s x86 or arm7.
<!-- Describe your playback issue if applicable -->
Please share the following details in addition:_
- Player SDK:
[Bitmovin, Shaka, ...] - Player SDK Version:
[e.g. 1.23]- Audio Codecs:
[AAC, ...] - Video Codecs:
[h.264, mp4] - Manifest Types:
[m3u8, dash, etc ..]
- Audio Codecs:
Q: If applicable, please provide your media/content url
If this is created dynamically, tokenized, etc please provide a way for us to access it
[N/A]
Q: Are there any special headers required to reproduce the issue you are facing?
[N/A]
Additionally please provide the following if possible
Provide Screenshots / Screengrabs / Logs. Please include as much information as you can that will help debug.
<!--
-->
Additional Context
Any Additional Context you would like to provide?
Add any other relevant information, such as recent updates to the SDK, dependencies, or device OS that may affect the bug.
<!-- Answer here if applicable -->