Why is account inactive?

Ring Q&A
1

When I go to manage app in the ring app store, it says "
[app name] Inactive
Your Ring account is linked to [app name], but there is currently an issues with [account name]. You must contact them to resolve this issue.
Contact [app name]
‘’

and yet there seems to be no issue. All of the API calls are working, I am getting events and snapshot images. Why is there this warning on the account integrations page (or even My apps in the ring app)

2

Hi Darrell,

Based on what i’ve found the “Inactive” warning you’re seeing in the Ring app is most likely because your integration status is stuck in awaiting rather than completed. Even though API calls work (device access is granted once status reaches awaiting), the Ring app UI treats anything that isn’t completed as not fully active — hence the warning message.

The fix:

You need to call PATCH on the App-Integrations API to finalize the integration:

PATCH https://api.amazonvision.com/v1/accounts/me/app-integrations
Authorization: Bearer <ava_token>
Content-Type: application/json

{
“status”: “completed”
}

Why this happens:

The account linking flow is a two-step process:

  1. POST /v1/accounts/me/app-integrations (nonce verification) → status becomes awaiting
  2. PATCH /v1/accounts/me/app-integrations with status: completed → status becomes completed

Both steps are required. The POST activates device consents (which is why your API calls work), but without the PATCH, Ring’s UI considers the integration incomplete and shows the “Inactive” warning to the user.

Once you add the PATCH call to your account linking flow, the warning will clear and the integration will show as active in the Ring app.