App is live but can't be seen on Amazon App Store

Hi,

in the developer console my new app is listed as live but when searching for the app on an actual device it can’t be found. The only way to get the app is from the url. The app is compatible with the devices and all regions are enabled.

Hi Emilio,

Welcome to our new community space!

There can be a few different reasons why your app is live but you aren’t able to find it on your device.

Take a look at our Knowledge Base article on this topic:

If you’ve gone through the list of possible reasons in that article and still can’t figure it out, you can use the Contact Us form to get in touch with our support team. They can investigate to find the specific issue you are having with your app.

Thanks,

Moses