App is live but can't be seen on Amazon App Store

[Moses]

Hi Emilio,

Welcome to our new community space!

There can be a few different reasons why your app is live but you aren’t able to find it on your device.

Take a look at our Knowledge Base article on this topic:

Why is my app live but unavailable in the Amazon Appstore?

The first time your new app goes live in the Amazon Appstore, it may take up to 72 hours to appear in search results. If your app has been live longer than 72 hours, you should check the following: Check which devices your app supports. Check which countries your app is available in. Check the content rating of your app. If you still aren’t sure why your app is unavailable, please use the Contact Us form, so we can assist you. Related:

If you’ve gone through the list of possible reasons in that article and still can’t figure it out, you can use the Contact Us form to get in touch with our support team. They can investigate to find the specific issue you are having with your app.

Thanks,

Moses