Hello, can anyone help me? I haven’t received any remittance emails or payments since January 2025. I have contacted support but there has been no response yet. Maybe someone here has experienced the same thing. Is there a solution?
Hello @Mathilde_Riou ,
Thanks for posting. Our support team has received your Contact Us case and is actively working on your request. It appears that a payment hold was placed a few years ago at your request. We are now working to release the hold as per your current request.
Hello @Emma thanks for reply.
I don’t remember asking for a hold payment. If yes, please help me to release it
Thanks
@Mathilde_Riou We are actively working on your case and will notify you as soon as we have an update.