Playback problem: MPEG-DASH ClearKey type=dynamic stream

Vega Open Beta Bug Reports
1

:backhand_index_pointing_right: Bug Description

1. Summary

Cannot play MPEG-DASH dynamic ClearKey stream so our contents cannot be played.

App Name:
App Link on Amazon Appstore ABEMA - App on Amazon Appstore

Bug Severity
Select one that applies

  • Impacts operation of app
  • Blocks current development
  • Improvement suggestion
  • Issue with documentation (If selected, please share the doc link and describe the issue)
  • Other

2. Steps to Reproduce

  1. Create app by https://developer.amazon.com/docs/kepler-tv/media-player-shaka-player.html
  2. Use our stream.

3. Observed Behavior

It crashes without any logs as soon as the very first frame is rendered.

4. Expected Behavior

Playback normally.

4.a Possible Root Cause & Temporary Workaround

N/A

5. Logs or crash report

6. Environment

  • SDK Version: 0.21.4726

  • App State: [Foreground]

  • OS Information

    NAME="OS"
OE_VERSION="4.0.0"
OS_MAJOR_VERSION="1"
OS_MINOR_VERSION="1"
RELEASE_ID="10"
OS_VERSION="1.1"
BRANCH_CODE="TV Ship"
BUILD_DESC="OS 1.1 (TV Ship/154)"
BUILD_FINGERPRINT="4.0.182864.0(3072cab629675a74)/154N:user-external/release-keys"
BUILD_VARIANT="user-external"
BUILD_TAGS="release-keys"
BUILD_DATE="Wed Nov 12 01:28:02 UTC 2025"
BUILD_TIMESTAMP="1762910882"
VERSION_NUMBER="1001010015450"

7. Example Code Snippet / Screenshots / Screengrabs

https://developer.amazon.com/docs/kepler-tv/media-player-shaka-player.html

:backhand_index_pointing_right: Playback Issues


pre-conditions: Stream access have a geo restriction. Only Japan.

Please share the following details in addition:_

  • Player SDK: [Shaka]
  • Player SDK Version: [4.8.5-r1.2]
    • Audio Codecs: [MPEG-4 AC-LC]
    • Video Codecs: [AVC]
    • Manifest Types: [dash]

Q: If applicable, please provide your media/content url
If this is created dynamically, tokenized, etc please provide a way for us to access it

I have already sent playback url to amazon staff.

Q: Are there any special headers required to reproduce the issue you are facing?

N/A
3

Hi @nagai_kazuki

We are looking into the issue you reported.
I’ll update you ASAP.

Warm regards,
Ivy

4

Hi @nagai_kazuki

The issue you were facing has been fixed in the current builds.
Can you please try it out and let me know if the issue is still persisting?

Warm regards,
Ivy

5

We’re still working on the issue. Please keep it open and wait for our updates.

6

Of course @nagai_kazuki , the topic will be open unless a conclusion is reached.
Please update us once you can.

7

@Ivy_Mahajan Finally, we can confirm that it works! Thank you for your commitment.

1 Like
8

Great to know that @nagai_kazuki ! Thanks for confirming.
I’ll be closing this topic now.
In future, please do reach out to us if there’s anything you need.

Warm regards,
Ivy

9

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