Purchase dialog does not appear on a specific device

[Vadym]

Hello,

I have an issue on Live App Test on specific device. PurchasingService.purchase doesn’t show the purchase dialog.

I created application according to documentation, created products. I have some FireTV devices and on almost all my devices LAT works well.
But on one of my devices the native purchase dialog does not appear after PurchasingService.purchase.

Here are the specifications of the problematic device.

I saw a post (Purchase Dialog is only visible if I background the app once) on the same issue on the forum, the answers there don’t help me.

[Levon]

Hi Vadym,

Welcome to the forum, and thanks for posting! Do you have any branching in your code, where it does one thing for some device models, and another thing for other devices?

I’m not aware of any IAP related issues on the second gen Fire TV Stick 4K. Could you please specify what are the other devices that you have, where your app is working correctly?

Thanks!

[Vadym]

Hi Levon,

thanks for answering.

Regarding the code, even the example from the documentation (GitHub - AmazonAppDev/amazon-iap-kotlin: This project demonstrates how to integrate the Amazon In-App Purchasing (IAP) API into a Kotlin Android app for Amazon Fire tablets, including testing with the Amazon App Tester in sandbox mode. 💰🛒📱) doesn’t work. If need to provide our implementation, let me know.

Here is the device on which everything works well

[Moses]

Hi @Vadym ,

Sorry for the late response here, are you still having trouble? We have tested the example and it’s working correctly for us. You may need to open a Contact Us case so we can take a look at your code to find the issue.

Thanks,

Moses

[Vadym]

I’ve figured out the issue. This thread can be closed.