Some Sideloaded App are not visible in the "Your Apps and channels"

[maxgallo]

Bug Description

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1. Summary

Some sideloaded apps are not visible inside “Your Apps and Channels” and given there’s no “Open App” button in settings anymore Missing "Open App" button we can’t open the app from the UI and we need to use the CLI every time.

Provide a brief description of the bug in the SDK and its impact on app functionality.

App Name: Kayo Sports
App Link on Amazon Appstore (found through Developer Console → Actions column in App List → View on Amazon.com): Amazon.com

Bug Severity
Select one that applies

• Impacts operation of app
• Blocks current development
• Improvement suggestion
• Issue with documentation (If selected, please share the doc link and describe the issue)
• Other

2. Steps to Reproduce

1. Build the app (it’s a webapp)
2. Install it on a device kepler device install-app -p ./build/private/kepler/firetv-kepler/0.1/vega/aarch64/Release/firetv-kepler_aarch64.vpkg
3. Look for the app inside “Your Apps & Channels”

3. Observed Behavior

The sideloaded app is not visible in this UI

4. Expected Behavior

The sideloaded app should show up inside the UI

4.a Possible Root Cause & Temporary Workaround

If you launch the app with the CLI, only then you can find it inside “Home > Recently used apps” but the image doesn’t load correctly (empty) and the metadata doesn’t load correctly (not visible), so you’ve no idea what you’re selecting. The last selected content metadata info is displayed instead.

5. Logs or crash report

Not Applicable

6. Environment

Please fill out the fields related to your bug below:

• SDK Version: 0.22.6006 (but also replicated with older kepler SDK)

• App State: Not Applicable

• OS Information:

NAME="OS"
OE_VERSION="4.0.0"
OS_MAJOR_VERSION="1"
OS_MINOR_VERSION="1"
RELEASE_ID="14"
OS_VERSION="1.1"
BRANCH_CODE="TV Ship day60"
BUILD_DESC="OS 1.1 (TV Ship day60/91)"
BUILD_FINGERPRINT="4.0.216859.0(3072cab629675a74)/91N:user/release-keys"
BUILD_VARIANT="user"
BUILD_TAGS="release-keys"
BUILD_DATE="Wed Jan 28 22:43:49 UTC 2026"
BUILD_TIMESTAMP="1769640229"
VERSION_NUMBER="1401010009120"

7. Example Code Snippet / Screenshots / Screengrabs

Not Applicable

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Playback Issues

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Not Applicable

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Additional Context

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Any Additional Context you would like to provide?

We do build 2 apps (Kayo Sports & Binge) which are both based on webviews. In CI we do only minimal changes like app image, splashscreen and the webview URL. One app: “Kayo Sports” suffer from this bug, while the other app “Binge” is not affected by this.

I’ve attached the app information once installed on the device and obtained with vda shell vpm info

[amen]

Hi @maxgallo,

Thank you for bringing this to our attention and for providing such detailed technical information about the sideloaded app visibility issue in “Your Apps and Channels.”

Our team is investigating this issue and will provide an update as soon as we have more information. We appreciate the comprehensive details you’ve shared, including the environment information and the comparison with your “Binge” app that doesn’t experience this issue.

Thanks for helping us improve the Vega platform.

Warm regards,
Aishwarya

[amen]

Hi @maxgallo,

Thank you for your patience as we investigate this issue.

Our team has been able to reproduce the visibility issue you reported. However, we need some additional information to help us diagnose the problem further:

Could you please provide the following:

1. Device logs while installing the app - Please capture logs during the installation process using kepler device install-app

2. Navigation logs - Logs captured while navigating to the “Your Apps and Channels” section (located under Applications, not on the home page)

3. App installation verification - Please confirm whether your app (Kayo Sports) appears under:

   • Settings > Applications > Manage Installed Applications

   • Applications > Your Apps and Channels

Additional context: We noticed that you mentioned the app icon is set in your manifest. Could you also confirm that the icon is properly configured according to our manifest documentation?

This information will help us understand why Kayo Sports is not appearing in “Your Apps and Channels” while your Binge app works correctly.

Thank you for your continued cooperation in helping us resolve this issue.

Best regards,
Aishwarya

[maxgallo]

Hi @Aishwarya,
Thanks for coming back to me.

1. Device Logs when installing the app
   install-app.txt (232.5 KB)

2. Navigation Logs when opening “Your Apps and Channels”
   open-your-app-and-channels.txt (222.3 KB)

3. App Installation verification

• Settings > Applications > Manage Installed Applications app is visible here
• Applications > Your Apps and Channels app is not visible here

I’ve double checked the setup for the app icon, please consider that we do use a template with placeholder so the Binge & Kayo apps are build in the same way, it just uses a different png

Thank you
Max

[Ivy_Mahajan]

Hi @maxgallo

Checking if you are still facing this issue.
Also, were you able to connect with your Amazon Contact?

Warm regards,
Ivy

[maxgallo]

Hi @Ivy_Mahajan

We’re still facing the issue. We contacted our Amazon Contact and they told us to write here

Thanks
Max

[Ivy_Mahajan]

Understood @maxgallo .

Checking, were you able to share your vpkg and app manifest with your Amazon Contact?
If not, are you comfortable with sharing the same with us ?

Warm regards,
Ivy

[maxgallo]

HI @Ivy_Mahajan, we did share everything with our Amazon contact, but no news so far on this one.

[amen]

Hi @maxgallo ,

Thank you for your patience and for sharing the vpkg.

We’ve identified the root cause - the issue is with the app icon size. Kayo Sports is using a 4096x4096 icon, whereas the expected size is 512x512. We were able to reproduce the issue using the Kayo icon and confirm it resolves when using a correctly sized icon.

Could you please update the icon to 512x512 and let us know if that resolves the visibility issue in “Your Apps and Channels”?

Thanks,
Aishwarya