Unable to See Newer Android Devices in Amazon Developer Console

Amazon Appstore Q&A
1

Hi everyone,

I’m facing an issue in the Amazon Developer Console where I can only see older Android devices listed for support. However, these are devices that we no longer wish to target with our app. The problem is that newer devices, such as recent Samsung models, are not appearing as eligible or even visible for targeting.

Here’s what I’ve checked so far:

  1. Manifest File: I’ve ensured that the app’s manifest accurately reflects the features and permissions needed, and I’ve avoided using unnecessary uses-feature declarations that might limit compatibility.
  2. Build Settings: The app is built to support both 32-bit (armeabi-v7a) and 64-bit (arm64-v8a) architectures, with a reasonable minSdkVersion that should include modern devices.
  3. Targeting Settings: I’ve reviewed the targeting settings in the Developer Console, but no newer devices are listed. It’s as if the console isn’t detecting these devices at all.
    4- The image below shows the unsupported 212 that we are not looking to support.
    image
    image1723×385 30.8 KB

    At this point, we’re stuck, as we cannot target the devices we actually need to support. Has anyone else experienced this?

I’d appreciate insights on:

  • Why newer devices might not be showing up in the Developer Console.
  • Whether there are additional steps we need to take to enable these devices.
  • Any known issues or solutions for this type of problem.

Thanks in advance for your help!

Best regards,
Noor Elshimi

2

Hi @Noor_Elshimi ,

Have you chosen to replace your existing APK or submitted a new APK while still keeping the old one? If you are still keeping the old APK for a version update, you will only be able to select the devices that were not targeted by the old APK. Please make sure to replace the old APK during a version update.