Bug Description
1. Summary
Videos with an aspect ratio of 9:16 are not being reproduced using:
{VideoPlayer, KeplerVideoView } from ‘@amazon-devices/react-native-w3cmedia’;
App Name: N/A (in development)
Bug Severity
Select one that applies
- Impacts operation of app
- Blocks current development
- Improvement suggestion
- Issue with documentation (If selected, please share the doc link and describe the issue)
- Other
2. Steps to Reproduce
import the library (import { VideoPlayer, KeplerVideoView } from ‘@amazon-devices/react-native-w3cmedia’
- set the video src to your video and initialize your player
- run the player
<KeplerVideoView
videoPlayer={video.current as VideoPlayer}
/>
3. Observed Behavior
Explain what actually happened, noting any discrepancies or malfunctions.
When reproducing videos with an aspect ratio of 9:16, it just shows a black screen
4. Expected Behavior
Describe what you expected the SDK to do under normal operation.
It should reproduce videos regarding of their aspect ratio
4.a Possible Root Cause & Temporary Workaround
Fill out anything you have tried. If you don’t know, N/A is acceptable
N/A
5. Logs or crash report
There is no crash or logs, it just doesn’t work..
6. Environment
Please fill out the fields related to your bug below:
-
SDK Version: 0.21.4726
-
App State:
[Foreground] -
OS Information
Please ssh into the device viakepler exec vda shelland copy the output fromcat /etc/os-releaseinto the answer section below. Note, if you don’t have a simulator running or device attachedkepler exec vda shellwill respond withvda: no devices/emulators foundNAME="OS" OE_VERSION="4.0.0" OS_MAJOR_VERSION="1" OS_MINOR_VERSION="1" RELEASE_ID="10" OS_VERSION="1.1" BRANCH_CODE="TV Ship" BUILD_DESC="OS 1.1 (TV Ship/10240280)" BUILD_FINGERPRINT="1.0.24028.0(c449c30bb1fb0cc8)/10240280N:user/dev-keys" BUILD_VARIANT="user" BUILD_TAGS="dev-keys" BUILD_DATE="Thu Sep 25 10:31:39 UTC 2025" BUILD_TIMESTAMP="1758796299" VERSION_NUMBER="1002034028030"
7. Example Code Snippet / Screenshots / Screengrabs
Include any relevant code or component setup in React Native that can help reproduce the bug.
import { VideoPlayer, KeplerVideoView } from '@amazon-devices/react-native-w3cmedia';
const video = useRef<VideoPlayer | null>(null);
const [useKeplerVideoView, setUseKeplerVideoView] = useState(false);
useEffect(() => {
initializingPreBuffering();
}, []);
const initializingPreBuffering = async () => {
video.current = new VideoPlayer();
await video.current.initialize();
video.current.src = 'video source'
setUseKeplerVideoView(true);
};
return (
<>
{useKeplerVideoView && (
<KeplerVideoView
showControls={config.controls}
videoPlayer={video.current as VideoPlayer}
/>
)}
</>
);
Playback Issues
If this is a playback issue, please provide your content URL, any pre-conditions (like geo-location), and let us know if it’s x86 or arm7.
//VIDEO WITH THE RATIO SET TO 9:16
https://www.dropbox.com/scl/fi/dkmgxfo6hxbvzwuknrrk6/HunterClickerOpenBeta2.mp4?rlkey=rlg5oyyf6cy55ne7eouh3h4wv&e=1&st=xsdf77ug&dl=0
//SAME VIDEO CONVERTED TO 16:9
https://www.dropbox.com/scl/fi/pnpqk09fhcvhaothbrp5e/Hunterclickeropenbeta2Ratio.mp4?rlkey=h4kebem0ib9m7r83bqqw264lf&e=1&st=dwn60pm5&dl=0
If you are going to paste this video in the example code URL, please first delete generate a proper link and use that instead (by adding raw=1 instead of dl=0 at the end of the link):
https://www.dropbox.com/scl/fi/dkmgxfo6hxbvzwuknrrk6/HunterClickerOpenBeta2.mp4?rlkey=rlg5oyyf6cy55ne7eouh3h4wv&e=1&st=xsdf77ug&raw=1
Please share the following details in addition:_
- Player SDK:
[@amazon-devices/react-native-w3cmedia] - Player SDK Version:
[e.g.~2.1.80]- Audio Codecs:
[AAC] - Video Codecs:
[mp4] - Manifest Types:
[not sure]
- Audio Codecs:
Q: If applicable, please provide your media/content url
If this is created dynamically, tokenized, etc please provide a way for us to access it
//VIDEO WITH THE RATIO SET TO 9:16
https://www.dropbox.com/scl/fi/dkmgxfo6hxbvzwuknrrk6/HunterClickerOpenBeta2.mp4?rlkey=rlg5oyyf6cy55ne7eouh3h4wv&e=1&st=xsdf77ug&dl=0
//SAME VIDEO CONVERTED TO 16:9
https://www.dropbox.com/scl/fi/pnpqk09fhcvhaothbrp5e/Hunterclickeropenbeta2Ratio.mp4?rlkey=h4kebem0ib9m7r83bqqw264lf&e=1&st=dwn60pm5&dl=0
If you are going to paste this video in the example code URL, please first delete generate a proper link and use that instead (by adding raw=1 instead of dl=0 at the end of the link):
https://www.dropbox.com/scl/fi/dkmgxfo6hxbvzwuknrrk6/HunterClickerOpenBeta2.mp4?rlkey=rlg5oyyf6cy55ne7eouh3h4wv&e=1&st=xsdf77ug&raw=1
Q: Are there any special headers required to reproduce the issue you are facing?
[N/A or Insert Headers]
Additionally please provide the following if possible
Provide Screenshots / Screengrabs / Logs. Please include as much information as you can that will help debug.
<!-- Answer here if applicable -->
Additional Context
Any Additional Context you would like to provide?
Add any other relevant information, such as recent updates to the SDK, dependencies, or device OS that may affect the bug.
Tested in the app virtual device only.



