Before you continue
Before submitting a bug report, please review our troubleshooting documentation at Troubleshoot Issues | Vega Troubleshooting
If you still want to file a bug report, please make sure to fill in all the details below and provide the necessary information.
NOTE: PLEASE ONLY REPORT A SINGLE BUG USING THIS TEMPLATE.
If you’re experiencing multiple issues, please file a separate report for each.
Bug Description
1. Summary
We have HLS live content that doesn’t start playback. This channels use different codecs that others that play fine, so maybe the issue is related to that, all other HLS and DASH content play fine
App Name:
App Link on Amazon Appstore Tivify - App on Amazon Appstore
Bug Severity
Select one that applies
- Impacts operation of app
2. Steps to Reproduce
Go to HLS channel to start playbackPlayback doesn't start- …
3. Observed Behavior
Explain what actually happened, noting any discrepancies or malfunctions.
We have one channel (Historia y Vida) that doesn't start playback and error callback is not triggered, These channel is HLS Live content and works fine in FOS and other devices
4. Expected Behavior
Describe what you expected the SDK to do under normal operation.
Playback works fine
4.a Possible Root Cause & Temporary Workaround
Fill out anything you have tried. If you don’t know, N/A is acceptable
N/A
5. Logs or crash report
(Please make sure to provide relevant logs as attachment)
For crash issues, please refer this guide for faster troubleshooting: Detect Where the App Crash Originates | Design and Develop Vega Apps
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[1] (NOBRIDGE) INFO MediaPlayer:+constructor: audioType = undefined, audioUsage = undefined, w3cmediaVersion = 2.1.80 [1] (NOBRIDGE) INFO Log level set to: INFO [1] (NOBRIDGE) INFO MediaControlStateUtil: ++ [1] (NOBRIDGE) INFO MediaControlStateUtil: -- [1] (NOBRIDGE) INFO MediaPlayer:-constructor (NOBRIDGE) INFO MediaPlayer: initialize: audioType = 3, audioUsage = 1 [1] (NOBRIDGE) INFO MediaPlayer: Manifest was parsed. [1] (NOBRIDGE) INFO render KeplerVideoSurfaceView [1] (NOBRIDGE) INFO render KeplerCaptionsView [1] (NOBRIDGE) INFO KeplerVideoSurfaceView: componentDidMount [1] (NOBRIDGE) INFO MediaPlayer: Native Media Element Created [1] (NOBRIDGE) INFO MediaPlayer: Native Media Element Resolve now.. [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: canplay [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: canplay [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: ended [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: ended [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: loadstart [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: loadstart [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: pause [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: pause [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: play [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: play [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: playing (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: playing [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: seek [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: seek [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: seeked [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: seeked [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: seeking [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: seeking [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: stalled [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: stalled [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: timeupdate [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: timeupdate [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: waiting [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: waiting [1] (NOBRIDGE) INFO TextTrackListImpl:addEventListener addtrack [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: addtrack [1] (NOBRIDGE) INFO MediaPlayer: set autoplay false [1] (NOBRIDGE) LOG stream uri https://amg01821-amg01821c22-tivify-international-3877.playouts.now.amagi.tv/playlist/amg01821-lovetvfast-historiayvidacc-tivifyinternational/playlist.m3u8?w=1920&h=1080&cb=[CACHEBUSTER]&ip=[ip]&ua=AFTCA001&dnt=0&app_bundle=B08QMD187D&app_name=tivify&app_store_url=https://www.amazon.es/TVUP-Media-Telecom-SL-Tivify/dp/B08QMD187D/?tag=wkss20-20&did=69b7f508-5840-42e6-b038-7e817b431bf4&pod_max_dur=130&pod_ad_slots=8&gdpr_consent=CQZR7kAQZR7kAAGABCENB-FgAP_gAEPgAAiQKdlB7CNMBWlAcThnCPsAeIQfxAAhIkAABAAJggABCIAAMIAA0GAgIAiAACAKGBAAskQAIAAAAABAQEAAIIgBoCAMIECQAAAAICBAAAIBAQJQAAgDAgAAIAAAgFIABAQAkAIEQNIIQEAACAAiBFAgIAABAACBAAAABIAEBAAAIgAEACxEAAAAQASAAQMAQEAAFEEAABgGABAAAAEAABCQVQAEAAAAAiAAAIKQwEwAHgA_ACOAMsAjgBNADXgHbAP-Aj0BMQC4AF0AMWAa8A-UCBgE5QKQgIggAIDggkCMABYAFQAOAAgABfADIANAAeABMADeAH4AQgAiABNQDKAMsAc4A_QCKAElAKuAXMA2gBxAD2wI9AkQBOwChwFIgLzAZIA1gByYE5gJ3ATwApKEAAgLgDAAwAigJiAXAIABgAfACKAuAdArAAWABUADgAIAAXwAyADQAHgATIAuAC6AGIAN4AfgBEACaAGUANEAc4A_YCKAIsAR0AkoBVwC5gF5ANoAcQA9sCPQJEATsAocBcAC8wGSAMsAaaA1gByYEdgJvATmAncBPACko8AEAD8BdA4AIAFABNQCkQHBEICAACwAuABiADeAOcAigBVwC5gG0AR6AtEBcAE5gJ3ATwApKQACgBXAD8AkQBlgE4yUBMABYAHAAeABMAC4AGIARABVwC5gHEgR6BIgC8wGSAMsAawBOYCdwE8AKSkgAgAKgArgIAAnGUgTAALAAqABwAEEAMgA0AB4AEwAMQAfgBEADKAGiAOcAfoBFgCOgElAKuAXMAvIBtADiAHtgR6BIgCdgFDgLgAXmAyQBlgDWAHJgR2Am8BOYCdwE8AKSlQAIC6CgAMAKAAVwJxloAoChwFwATmAncBPAsABACKA.YAAAAAAAAAAA&gdpr=1&schain=&url=tivify.tv&ifa_type=&ic=IAB1&content_genre=TV&language=es&rating=TV-PG [1] (NOBRIDGE) INFO MediaSource: isTypeSupported video/webm; codecs="vp9" [1] (NOBRIDGE) DEBUG js queryMediaCapabilities: [{"decoderFeaturesCapabilities": {"decryptionSupported": true}, "mID": "1959637296", "mediaCodecFeaturesCapabilities": {"hardwareBacked": true}, "mediaFormatProfileLevelCapabilities": {"codecParams": [Array], "profileLevels": [Array]}, "videoFormatCapabilities": {"colorFormats": [Array], "mID": "1959637340", "resolutions": [Array]}}, {"decoderFeaturesCapabilities": {"decryptionSupported": true}, "mID": "1959640888", "mediaCodecFeaturesCapabilities": {"hardwareBacked": true}, "mediaFormatProfileLevelCapabilities": {"codecParams": [Array], "profileLevels": [Array]}, "videoFormatCapabilities": {"colorFormats": [Array], "mID": "1959640932", "resolutions": [Array]}}, {"decoderFeaturesCapabilities": {"decryptionSupported": true}, "mID": "1959644576", "mediaCodecFeaturesCapabilities": {"hardwareBacked": true}, "mediaFormatProfileLevelCapabilities": {"codecParams": [Array], "profileLevels": [Array]}, "videoFormatCapabilities": {"colorFormats": [Array], "mID": "1959644620", "resolutions": [Array]}}, {"decoderFeaturesCapabilities": {"decryptionSupported": true}, "mID": "1959647272", "mediaCodecFeaturesCapabilities": {"hardwareBacked": true}, "mediaFormatProfileLevelCapabilities": {"codecParams": [Array], "profileLevels": [Array]}, "videoFormatCapabilities": {"colorFormats": [Array], "mID": "1959647316", "resolutions": [Array]}}, {"decoderFeaturesCapabilities": {"decryptionSupported": false}, "mID": "1959650080", "mediaCodecFeaturesCapabilities": {"hardwareBacked": true}, "mediaFormatProfileLevelCapabilities": {"codecParams": [Array], "profileLevels": [Array]}, "videoFormatCapabilities": {"colorFormats": [Array], "mID": "1959650124", "resolutions": [Array]}}, {"decoderFeaturesCapabilities": {"decryptionSupported": false}, "mID": "2086138680", "mediaCodecFeaturesCapabilities": {"hardwareBacked": true}, "mediaFormatProfileLevelCapabilities": {"codecParams": [Array], "profileLevels": [Array]}, "videoFormatCapabilities": {"colorFormats": [Array], "mID": "2086138724", "resolutions": [Array]}}, {"decoderFeaturesCapabilities": {"decryptionSupported": true}, "mID": "2086142368", "mediaCodecFeaturesCapabilities": {"hardwareBacked": true}, "mediaFormatProfileLevelCapabilities": {"codecParams": [Array], "profileLevels": [Array]}, "videoFormatCapabilities": {"colorFormats": [Array], "mID": "2086142412", "resolutions": [Array]}}] [1] (NOBRIDGE) DEBUG result length: 7 [1] (NOBRIDGE) INFO vp9 is supported [1] (NOBRIDGE) INFO MediaSource: isTypeSupported video/webm; codecs="vp09.00.10.08" (NOBRIDGE) DEBUG js queryMediaCapabilities: [{"decoderFeaturesCapabilities": {"decryptionSupported": true}, "mID": "1959168480", "mediaCodecFeaturesCapabilities": {"hardwareBacked": true}, "mediaFormatProfileLevelCapabilities": {"codecParams": [Array], "profileLevels": [Array]}, "videoFormatCapabilities": {"colorFormats": [Array], "mID": "1959168524", "resolutions": [Array]}}, {"decoderFeaturesCapabilities": {"decryptionSupported": true}, "mID": "1959171880", "mediaCodecFeaturesCapabilities": {"hardwareBacked": true}, "mediaFormatProfileLevelCapabilities": {"codecParams": [Array], "profileLevels": [Array]}, "videoFormatCapabilities": {"colorFormats": [Array], "mID": "1959171924", "resolutions": [Array]}}, {"decoderFeaturesCapabilities": {"decryptionSupported": true}, "mID": "1959175568", "mediaCodecFeaturesCapabilities": {"hardwareBacked": true}, "mediaFormatProfileLevelCapabilities": {"codecParams": [Array], "profileLevels": [Array]}, "videoFormatCapabilities": {"colorFormats": [Array], "mID": "1959175612", "resolutions": [Array]}}, {"decoderFeaturesCapabilities": {"decryptionSupported": true}, "mID": "1959178264", "mediaCodecFeaturesCapabilities": {"hardwareBacked": true}, "mediaFormatProfileLevelCapabilities": {"codecParams": [Array], "profileLevels": [Array]}, "videoFormatCapabilities": {"colorFormats": [Array], "mID": "1959178308", "resolutions": [Array]}}, {"decoderFeaturesCapabilities": {"decryptionSupported": false}, "mID": "1959181072", "mediaCodecFeaturesCapabilities": {"hardwareBacked": true}, "mediaFormatProfileLevelCapabilities": {"codecParams": [Array], "profileLevels": [Array]}, "videoFormatCapabilities": {"colorFormats": [Array], "mID": "1959181116", "resolutions": [Array]}}, {"decoderFeaturesCapabilities": {"decryptionSupported": false}, "mID": "1959183704", "mediaCodecFeaturesCapabilities": {"hardwareBacked": true}, "mediaFormatProfileLevelCapabilities": {"codecParams": [Array], "profileLevels": [Array]}, "videoFormatCapabilities": {"colorFormats": [Array], "mID": "1959183748", "resolutions": [Array]}}, {"decoderFeaturesCapabilities": {"decryptionSupported": true}, "mID": "1959187392", "mediaCodecFeaturesCapabilities": {"hardwareBacked": true}, "mediaFormatProfileLevelCapabilities": {"codecParams": [Array], "profileLevels": [Array]}, "videoFormatCapabilities": {"colorFormats": [Array], "mID": "1959187436", "resolutions": [Array]}}] [1] (NOBRIDGE) DEBUG result length: 7 [1] (NOBRIDGE) INFO vp09.00.10.08 is supported [1] (NOBRIDGE) WARN Error installing polyfill! [ReferenceError: Property 'screen' doesn't exist] [1] (NOBRIDGE) WARN Error installing polyfill! [ReferenceError: Property 'MediaKeySystemAccess' doesn't exist] [1] (NOBRIDGE) LOG adding window listener online [1] (NOBRIDGE) WARN Player w/ mediaElement has been deprecated and will be removed in v5.0 . We are currently at version v4.8 . Additional information: Please migrate from initializing Player with a mediaElement; use the attach method instead. [1] (NOBRIDGE) LOG [NPAW - Core][14:02:57.906] n: /data tvup [1] (NOBRIDGE) LOG [NPAW - Balancer][14:02:57.908] n: P2P dependency does not exist. Disabling P2P! [1] (NOBRIDGE) LOG [NPAW - Balancer][14:02:57.910] v: BalancerPing: {} [1] (NOBRIDGE) WARN [NPAW - Balancer][14:02:57.911] w: crypto.getRandomValues() not available. Falling back to Math.random-based UUID [Error: crypto.getRandomValues() not supported. See https://github.com/uuidjs/uuid#getrandomvalues-not-supported] [1] (NOBRIDGE) WARN [NPAW - Analytics][14:02:57.913] w: Only a single plugin instance can be created on npaw context [1] (NOBRIDGE) WARN [NPAW - Analytics][14:02:57.916] w: The option "enableAnalytics" does not exist, so it cannot be set [1] (NOBRIDGE) WARN [NPAW - Analytics][14:02:57.917] w: The option "content.resolution" does not exist, so it cannot be set [1] (NOBRIDGE) WARN [NPAW - Analytics][14:02:57.918] w: The option "parse.CDNNode" does not exist, so it cannot be set [1] (NOBRIDGE) LOG adding window listener scroll [1] (NOBRIDGE) LOG adding window listener resize [1] (NOBRIDGE) LOG adding window listener load [1] (NOBRIDGE) LOG [NPAW - Analytics][14:02:57.948] n: [default] Loaded adapter (7.0.5-shaka-jsclass) (Hash ba31007f145ed94bb17d7938288640ee) implementation from class; From templates: false; Integrated adapter methods: 38, external methods: 0 [1] (NOBRIDGE) LOG [NPAW - Analytics][14:02:57.949] n: Adapter 7.0.5-shaka-jsclass with Lib 7.3.15 is ready. [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: error [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: error [1] (NOBRIDGE) INFO TextTrackImpl::+constructor textTrack: null uri: ME: [object Object] [1] (NOBRIDGE) INFO TextTrackImpl: constructed TextTrack JS_5 [1] (NOBRIDGE) INFO TextTrackImpl(JS_5): set mode hidden (NOBRIDGE) INFO TextTrackImpl(JS_5): set mode hidden [1] (NOBRIDGE) INFO MediaSource:+constructor [1] (NOBRIDGE) INFO MediaSource[6]:-constructor: 6 [1] (NOBRIDGE) INFO MediaSource[6]:addEventListener: sourceopen [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: playing [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: playing [1] (NOBRIDGE) INFO Src URL [1] (NOBRIDGE) INFO MediaPlayer: setting srcObject [1] (NOBRIDGE) INFO MediaSource[6]:setMediaEventRouter [1] (NOBRIDGE) INFO MediaSource[6]:+setMediaElementHandle [1] (NOBRIDGE) INFO MediaSource[6]:removeEventListener: sourceopen [1] (NOBRIDGE) INFO got the caption consumer in CaptionWindow [1] (NOBRIDGE) INFO MediaPlayer:setCaptionViewHandle IClosedCaptionView:0x81c47b80 [1] (NOBRIDGE) INFO KeplerVideoSurfaceView: onKeplerVideoSurfaceViewCreated [1] (NOBRIDGE) INFO VideoPlayer: setSurfaceHandle: 6 [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: play [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: play [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: loadstart [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: loadstart [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: pause [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: pause [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: playing [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: playing [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: seeking [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: seeking [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: seeked [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: seeked [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: ended [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: ended [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: timeupdate [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: timeupdate [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: encrypted [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: encrypted [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: playing [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: playing [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: pause [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: pause [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: ended [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: ended [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: ratechange [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: ratechange [1] (NOBRIDGE) INFO TextTrackListImpl:addEventListener addtrack [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: addtrack [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: waiting [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: waiting [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: loadedmetadata [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: loadedmetadata [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: audiofocuspaused [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: audiofocuspaused [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: audiofocusgranted [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: audiofocusgranted [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: audiofocuslost [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: audiofocuslost [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: waiting [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: waiting [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: stalled [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: stalled [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: canplaythrough [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: canplaythrough [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: progress [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: progress [1] (NOBRIDGE) INFO TextTrackImpl(JS_5): set mode showing [1] (NOBRIDGE) INFO MediaSource[6]::addSourceBuffer: video/mp4; codecs="avc1.4d401e,mp4a.40.2" [1] (NOBRIDGE) DEBUG js queryMediaCapabilities: [{"decoderFeaturesCapabilities": {"decryptionSupported": true}, "mID": "2086606120", "mediaCodecFeaturesCapabilities": {"hardwareBacked": true}, "mediaFormatProfileLevelCapabilities": {"codecParams": [Array], "profileLevels": [Array]}, "videoFormatCapabilities": {"colorFormats": [Array], "mID": "2086606164", "resolutions": [Array]}}] [1] (NOBRIDGE) DEBUG result length: 1 [1] (NOBRIDGE) INFO MediaSource: Source Buffer Width = 1920 , Height = 1080 [1] (NOBRIDGE) INFO MediaSource[6]::addSourceBuffer:: registering source buffer 0 to mediaElementEventRouter [1] (NOBRIDGE) INFO SourceBufferListImpl: addSourceBuffer id 0 [1] (NOBRIDGE) INFO SourceBuffer[0]:mode(sequence) [1] (NOBRIDGE) INFO SourceBuffer:addEventListener: error [1] (NOBRIDGE) INFO SourceBuffer:addEventListener: updateend [1] (NOBRIDGE) INFO MediaPlayer:addEventListener: loadedmetadata [1] (NOBRIDGE) INFO MediaEventEmitterImpl:addEventListener: loadedmetadata [1] (NOBRIDGE) INFO SourceBuffer[0]:abort [1] (NOBRIDGE) INFO SourceBuffer[0]:appendWindowStart(0) [1] (NOBRIDGE) INFO SourceBuffer[0]:appendWindowEnd(Infinity) [1] (NOBRIDGE) INFO SourceBuffer[0]:appendWindowStart(0) [1] (NOBRIDGE) INFO SourceBuffer[0]:appendWindowEnd(Infinity) [1] (NOBRIDGE) INFO SourceBuffer[0]:appendWindowStart(0) [1] (NOBRIDGE) INFO SourceBuffer[0]:abort [1] (NOBRIDGE) INFO SourceBuffer[0]:appendWindowStart(0) [1] (NOBRIDGE) INFO SourceBuffer[0]:appendWindowEnd(Infinity) [1] (NOBRIDGE) INFO set finalOffset to offset [1] (NOBRIDGE) INFO SourceBuffer[0]:timestampOffset(36) [1] (NOBRIDGE) INFO SourceBuffer[0]:abort [1] (NOBRIDGE) INFO SourceBuffer[0]:appendWindowStart(0) [1] (NOBRIDGE) INFO SourceBuffer[0]:appendWindowEnd(Infinity) [1] (NOBRIDGE) INFO set finalOffset to offset [1] (NOBRIDGE) INFO SourceBuffer[0]:timestampOffset(36) [1] (NOBRIDGE) INFO SourceBuffer[0]:appendBuffer(590320) [1] (NOBRIDGE) INFO SourceBuffer[0]:handleEvent: with event: 2 [1] (NOBRIDGE) INFO SourceBuffer[0]:handleEvent: with event: 2 [1] (NOBRIDGE) INFO SourceBuffer[0]:handleEvent: with event: 2 [1] (NOBRIDGE) INFO SourceBuffer[0]:appendBuffer(3366140) [1] (NOBRIDGE) INFO SourceBuffer[0]:handleEvent: with event: 2 [1] (NOBRIDGE) INFO SourceBuffer[0]:handleEvent: with event: 2 [1] (NOBRIDGE) INFO SourceBuffer[0]:handleEvent: with event: 2 [1] (NOBRIDGE) INFO SourceBuffer[0]:appendBuffer(1147740) [1] (NOBRIDGE) INFO SourceBuffer[0]:handleEvent: with event: 2 [1] (NOBRIDGE) INFO render KeplerVideoSurfaceView [1] (NOBRIDGE) INFO render KeplerCaptionsView [1] (NOBRIDGE) INFO SourceBuffer[0]:handleEvent: with event: 2 [1] (NOBRIDGE) INFO SourceBuffer[0]:handleEvent: with event: 2 [1] (NOBRIDGE) INFO SourceBuffer[0]:appendBuffer(3368772) [1] (NOBRIDGE) INFO SourceBuffer[0]:handleEvent: with event: 2 [1] (NOBRIDGE) INFO SourceBuffer[0]:handleEvent: with event: 2 [1] (NOBRIDGE) INFO SourceBuffer[0]:handleEvent: with event: 2 [1] (NOBRIDGE) INFO SourceBuffer[0]:appendBuffer(3285300) [1] (NOBRIDGE) INFO SourceBuffer[0]:handleEvent: with event: 2 [1] (NOBRIDGE) INFO SourceBuffer[0]:handleEvent: with event: 2 [1] (NOBRIDGE) INFO SourceBuffer[0]:handleEvent: with event: 2 [1] (NOBRIDGE) INFO SourceBuffer[0]:appendBuffer(3254280) [1] (NOBRIDGE) INFO SourceBuffer[0]:handleEvent: with event: 2 [1] (NOBRIDGE) INFO SourceBuffer[0]:handleEvent: with event: 2 [1] (NOBRIDGE) INFO SourceBuffer[0]:handleEvent: with event: 2 [1] (NOBRIDGE) INFO SourceBuffer[0]:appendBuffer(3324404) [1] (NOBRIDGE) INFO SourceBuffer[0]:handleEvent: with event: 2 [1] (NOBRIDGE) INFO SourceBuffer[0]:handleEvent: with event: 2 [1] (NOBRIDGE) INFO SourceBuffer[0]:handleEvent: with event: 2 [1] (NOBRIDGE) INFO SourceBuffer[0]:appendBuffer(3286240) [1] (NOBRIDGE) INFO SourceBuffer[0]:handleEvent: with event: 2 [1] (NOBRIDGE) INFO SourceBuffer[0]:handleEvent: with event: 2 [1] (NOBRIDGE) INFO SourceBuffer[0]:handleEvent: with event: 2 [1] (NOBRIDGE) INFO SourceBuffer[0]:appendBuffer(3307484) [1] (NOBRIDGE) INFO SourceBuffer[0]:handleEvent: with event: 2 [1] (NOBRIDGE) INFO SourceBuffer[0]:handleEvent: with event: 2 [1] (NOBRIDGE) INFO SourceBuffer[0]:handleEvent: with event: 2
6. Environment
Please fill out the fields related to your bug below:
-
SDK Version: 0.20.2971
-
App State:
Foreground -
OS Information
Please ssh into the device viakepler exec vda shelland copy the output fromcat /etc/os-releaseinto the answer section below. Note, if you don’t have a simulator running or device attachedkepler exec vda shellwill respond withvda: no devices/emulators foundNAME="OS" OE_VERSION="4.0.0" OS_MAJOR_VERSION="1" OS_MINOR_VERSION="1" RELEASE_ID="10" OS_VERSION="1.1" BRANCH_CODE="TV Ship" BUILD_DESC="OS 1.1 (TV Ship/4434)" BUILD_FINGERPRINT="4.0.163721.0(3072cab629675a74)/4434N:user-external/release-keys" BUILD_VARIANT="user-external" BUILD_TAGS="release-keys" BUILD_DATE="Thu Sep 25 15:30:34 UTC 2025" BUILD_TIMESTAMP="1758814234" VERSION_NUMBER="1001010443450"
7. Example Code Snippet / Screenshots / Screengrabs
Include any relevant code or component setup in React Native that can help reproduce the bug.
Playback Issues
If this is a playback issue, please provide your content URL, any pre-conditions (like geo-location), and let us know if it’s x86 or arm7.
<!-- Describe your playback issue if applicable -->
Please share the following details in addition:_
- Player SDK:
Shaka - Player SDK Version:
7.3.15- Codecs: avc1.4d401e,mp4a.40.2, avc1.64001e,mp4a.40.2, avc1.64001f,mp4a.40.2, avc1.640028,mp4a.40.2
- Manifest Types:
m3u8
Q: If applicable, please provide your media/content url
If this is created dynamically, tokenized, etc please provide a way for us to access it
https://amg01821-amg01821c22-tivify-international-3877.playouts.now.amagi.tv/playlist/amg01821-lovetvfast-historiayvidacc-tivifyinternational/playlist.m3u8?w=1920&h=1080&cb=[CACHEBUSTER]&ip=[ip]&ua=AFTCA001&dnt=0&app_bundle=B08QMD187D&app_name=tivify&app_store_url=https://www.amazon.es/TVUP-Media-Telecom-SL-Tivify/dp/B08QMD187D/?tag=wkss20-20&did=69b7f508-5840-42e6-b038-7e817b431bf4&pod_max_dur=130&pod_ad_slots=8&gdpr_consent=CQZR7kAQZR7kAAGABCENB-FgAP_gAEPgAAiQKdlB7CNMBWlAcThnCPsAeIQfxAAhIkAABAAJggABCIAAMIAA0GAgIAiAACAKGBAAskQAIAAAAABAQEAAIIgBoCAMIECQAAAAICBAAAIBAQJQAAgDAgAAIAAAgFIABAQAkAIEQNIIQEAACAAiBFAgIAABAACBAAAABIAEBAAAIgAEACxEAAAAQASAAQMAQEAAFEEAABgGABAAAAEAABCQVQAEAAAAAiAAAIKQwEwAHgA_ACOAMsAjgBNADXgHbAP-Aj0BMQC4AF0AMWAa8A-UCBgE5QKQgIggAIDggkCMABYAFQAOAAgABfADIANAAeABMADeAH4AQgAiABNQDKAMsAc4A_QCKAElAKuAXMA2gBxAD2wI9AkQBOwChwFIgLzAZIA1gByYE5gJ3ATwApKEAAgLgDAAwAigJiAXAIABgAfACKAuAdArAAWABUADgAIAAXwAyADQAHgATIAuAC6AGIAN4AfgBEACaAGUANEAc4A_YCKAIsAR0AkoBVwC5gF5ANoAcQA9sCPQJEATsAocBcAC8wGSAMsAaaA1gByYEdgJvATmAncBPACko8AEAD8BdA4AIAFABNQCkQHBEICAACwAuABiADeAOcAigBVwC5gG0AR6AtEBcAE5gJ3ATwApKQACgBXAD8AkQBlgE4yUBMABYAHAAeABMAC4AGIARABVwC5gHEgR6BIgC8wGSAMsAawBOYCdwE8AKSkgAgAKgArgIAAnGUgTAALAAqABwAEEAMgA0AB4AEwAMQAfgBEADKAGiAOcAfoBFgCOgElAKuAXMAvIBtADiAHtgR6BIgCdgFDgLgAXmAyQBlgDWAHJgR2Am8BOYCdwE8AKSlQAIC6CgAMAKAAVwJxloAoChwFwATmAncBPAsABACKA.YAAAAAAAAAAA&gdpr=1&schain=&url=tivify.tv&ifa_type=&ic=IAB1&content_genre=TV&language=es&rating=TV-PG
Q: Are there any special headers required to reproduce the issue you are facing?
N/A
Additionally please provide the following if possible
Provide Screenshots / Screengrabs / Logs. Please include as much information as you can that will help debug.
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Additional Context
Any Additional Context you would like to provide?
Add any other relevant information, such as recent updates to the SDK, dependencies, or device OS that may affect the bug.
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