Native player - HLS playback problems

Vega Open Beta Bug Reports
1

1. Summary

Live playback does not start

App Name: UnderConstruction
App Link on Amazon Appstore: It does not exists

Bug Severity

  • Impacts operation of app
  • Blocks current development
  • Improvement suggestion
  • Issue with documentation (If selected, please share the doc link and describe the issue)
  • Other

2. Steps to Reproduce

  1. Open the live player
  2. Observer

3. Observed Behavior

We are trying to launch an existing app (HTML) on the device in WebView mode and most of the features works as expected but the Live content playback is failing with a “native” player (the VOD playback is working).

There is no error shown but the video is never loaded and an infinite spinner is shown.

The Live content format is HLS - non DRM (content protection by token on URL) in m3u8 format (and chunks in .ts)

4. Expected Behavior

Native player (as trying other players, the live playback works)

4.a Possible Root Cause & Temporary Workaround

Native player (as trying other players, the live playback works)

5. Logs or crash report

None

6. Environment

  • SDK Version: latest
  • App State: Foreground
  • OS Information

7. Example Code Snippet / Screenshots / Screengrabs

Nothing relevant

:backhand_index_pointing_right: Playback Issues

Start the app and open the live player

An example of the URL: …HLS/playlist.m3u8?hdnts=exp=1763745171~acl=%2F*~hmac=1cd646e21a949ebcf48031701eb67aa3c998a110660f008867aec8c26ce2284b&partner=dotscreen

N.B.: this will not give results as the tokens expires in 5 min

Please share the following details in addition:_

  • Player SDK: Native
  • Player SDK Version: NA
    • Audio Codecs: AAC
    • Video Codecs: h.264
    • Manifest Types: m3u8

Q: If applicable, please provide your media/content url

…HLS/playlist.m3u8?hdnts=exp=1763746777~acl=%2F*~hmac=5fbc507f9c0a74f761395e8f262dd68ea7f709849af3aa7c23feff4a8c060d7d&partner=dotscreen

Q: Are there any special headers required to reproduce the issue you are facing?

Yes, the token that expires in 5min

Additionally please provide the following if possible

N/A

:backhand_index_pointing_right: Additional Context

Any Additional Context you would like to provide?
N/A

3

Hi @jporras,

Welcome to Amazon Developer Community!!

Thank you for the detailed bug report on the Native player HLS playback issue.

Our team is investigating this issue with live HLS content playback in the native player and will provide an update as soon as we have more information.

Thanks for helping us improve the Vega platform.

Warm regards,
Aishwarya

5

Hi @jporras,

To help us investigate this further, could you please share relevant logs from Vega Studio when possible?

This information will help us better understand the issue you’re experiencing.

Warm regards,
Aishwarya