When playing a DVR (Digital Video Recorder) stream with hls.js, only the audio plays, and the screen remains black

[jo.shinozaki]

Bug Description

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1. Summary

I am currently using hls.js for both LIVE and DVR playback. However, when attempting to play a DVR stream, I observe that only the audio plays and the screen remains black. This issue does not occur with LIVE streams.

Bug Severity
Select one that applies

• Impacts operation of app
• Blocks current development
• Improvement suggestion
• Issue with documentation (If selected, please share the doc link and describe the issue)
• Other

2. Steps to Reproduce

1. Set up hls.js player
2. Playback any dvr videos

6. Environment

Please fill out the fields related to your bug below:

• SDK Version: 0.20.3719

• App State: [Foreground/Background

• OS Information
  Please ssh into the device via kepler exec vda shelland copy the output from cat /etc/os-releaseinto the answer section below. Note, if you don’t have a simulator running or device attached kepler exec vda shell will respond with vda: no devices/emulators found

  <!-- Answer here if applicable --> 
  

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Playback Issues

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• Player SDK: [Hls.js]
• Player SDK Version: [1.5.11-r1.3]
  • Audio Codecs: [AAC, ...]
  • Video Codecs: [h.264, mp4]
  • Manifest Types: [m3u8, dash, etc ..]

[Ivy_Mahajan]

Hi @jo.shinozaki

Can you please share the logs, contents and tar files from Vega Studio for us to look into this in detail?

Warm regards,
Ivy

[jo.shinozaki]

Hi @Ivy_Mahajan ,
Ok, I’ll send the logs to my Amazon partner.

Thank you,
Jo Shinozaki

[Ivy_Mahajan]

Hi @jo.shinozaki

Just checking, have you shared the logs via your Amazon Contact?

Warm regards,
Ivy

[jo.shinozaki]

Hi @Ivy_Mahajan ,

I have not yet been able to share the logs with our Amazon partner. The DVR playback issue, where the screen remains black, is intermittent—it happens sometimes and not others. I plan to send the logs once I can consistently reproduce the black screen phenomenon.

Best regards,
Jo Shinozaki