VoiceView won't read aloud text until I reboot the device and turn on it again

Vega Open Beta Bug Reports
1

:backhand_index_pointing_right: Bug Description

1. Summary

Screen Reader stop reading out anything else within the app.

App Name: directv

Bug Severity
Select one that applies

  • Impacts operation of app
  • Blocks current development
  • Improvement suggestion
  • Issue with documentation (If selected, please share the doc link and describe the issue)
  • Other

2. Steps to Reproduce

I can’t provide exact steps because I don’t know what user actions can cause it

In the app it happens when user is playing a cDVR recording and fast-forwarding to the end of the video and in one moment it don’t read aloud at all (even on home screen)

3. Observed Behavior

VoiceView suddenly stop read aloud text

4. Expected Behavior

VoiceView works properly and stable

4.a Possible Root Cause & Temporary Workaround

I attached the logs during that bug, and the next error is indicated by a brief AI summary:

Oct 30 15:25:29.060840 callie-790b68227afe18a0 local0.err ]. 
  ucc[3810]: 26208 E CasperContext:Error executing Lua code: 
   /usr/lib/casper/lua/SpeechManager.lua:69:
     attempt to perform bitwise operation on a nil value (local 'flags')

5. Logs or crash report

logs.txt (2.9 MB)

6. Environment

  • SDK Version: 0.20.3719
  • App State: Foreground
  • OS Information:
    NAME="OS"
OE_VERSION="4.0.0"
OS_MAJOR_VERSION="1"
OS_MINOR_VERSION="1"
RELEASE_ID="10"
OS_VERSION="1.1"
BRANCH_CODE="TV Ship"
BUILD_DESC="OS 1.1 (TV Ship/4440)"
BUILD_FINGERPRINT="4.0.175756.0(3072cab629675a74)/4440N:user-external/release-keys"
BUILD_VARIANT="user-external"
BUILD_TAGS="release-keys"
BUILD_DATE="Tue Oct 28 20:47:45 UTC 2025"
BUILD_TIMESTAMP="1761684465"
VERSION_NUMBER="1001010444050"
3

Hi @DVD ,

Thank you for the detailed bug report on the VoiceView accessibility issue.

Our team is investigating this issue and will provide an update as soon as we have more information.

Thanks for helping us improve the Vega platform.

Warm regards,
Aishwarya

4

Do you have any updates ?

5

Attempt 2: Do you have any updates ?

6

Hi @DVD ,

Thank you for your patience and for the follow-up.

Our team is still actively investigating this VoiceView issue. We understand the importance of accessibility features working reliably, and we’re working to identify the root cause based on the logs and error information you provided.

We’ll update you as soon as we have more information or a resolution.

We appreciate your continued support in helping us improve the Vega platform.

Warm regards,
Aishwarya

7

Hi @amen,

Could you please share any updates on the VoiceView investigation, including the current status and an estimated timeline?

Thank you.

9

Hi @DVD ,

We are still working on this and will get back to you as we have updates.

Thanks,
Rohit

10

Hi DVD,

This issue has been identified as a bug and has since been fixed. Please update your device to the latest OTA and let us know if the issue persists.

Thanks,
Aishwarya

15

Hi @DVD,

Thank you for your patience and for letting us know the issue persists.

To investigate further, could you please provide the following:

  1. The OS build you are currently running
  2. Your app — please share it directly with your Amazon point of contact
  3. Exact steps to reproduce the issue

This will help us understand what you’re experiencing and look into it further.

Thanks,
Aishwarya