Customers reporting that our apps are disappearing

Fire Devices & Appstore Q&A
1

Hi,

We’ve started getting quite a few emails from customers stating that some of our apps are disappearing from their Amazon Fire tablets, and when they search for the app it doesn’t appear from them. Two of the customers said they have a Fire HD 10 and some of them mentions Amazon Kids so we think there can be something wrong there, but we have not received any information at all from Amazon and looking at the numbers available in the app analytics page I can’t see anything wrong.

We haven’t updated the app for a couple of years so there should not be anything from our side. It is an Unity app, but it is *not* affected by the CVE-2025-59489 vulnerability. Does anyone have any ideas on why this could be happening? Everything works as normal on our own devices.

3

Hello @Sofia ,

Thanks for posting. Your Contact-Us case #19028449601 has been responded to by the support team. You may reopen the case if the issue persists.

4

The same happened with me - many of my apps disappeared from Amazon Appstore. They are not searchable nor browsable. It’s possible to “find” them only via direct link.

5

Same issue here as well; we’ve been facing this issue since June 2025.