How to find my app on Amazon Appstore?

[andy]

Why can’t I find my app at https://www.amazon.com/?
I’m searching under Amazon Apstore → All Apps and Games → Productivity (that’s where I put my app). I enter the exact name in the search bar - I get 6 results, none of which are mine (based on the exact name) and then a bunch of stuff from the Showing results from All Departments section.
I got an email: Your recent submission was successfully published and is now LIVE on Amazon Appstore.

[Moses]

Hi Andy,

There could be a few different reasons why your app isn’t appearing in the Amazon Appstore. Check out this Knowledge Base article:

Why is my app live but unavailable in the Amazon Appstore?

The first time your new app goes live in the Amazon Appstore, it may take up to 72 hours to appear in search results. If your app has been live longer than 72 hours, you should check the following: Check which devices your app supports. Check which countries your app is available in. Check the content rating of your app. If you still aren’t sure why your app is unavailable, please use the Contact Us form, so we can assist you. Related:

If after going through that list you still can’t figure out why, use the Contact Us form so our support associates can help you look into it.

Thanks,

Moses

[andy]

Hi Moses, thanks for assistance.

The first time your new app goes live in the Amazon Appstore…

It was an update (a new version). Does this also count as the above option?
Meanwhile I can find it in Amazon Appstore App by the search.

[Moses]

Hi Andy,

No, this shouldn’t happen during an update to an app that is already live.

If you’re still not finding your app in the category you submitted it to, please do use the Contact Us form and include the name and app ID, so our team can investigate.

Moses