Device Setup:
* Hardware: Amazon Fire TV Stick
* Controller: Amazon Luna Controller (connected via Bluetooth)
* App: Xbox Cloud Gaming (installed natively on Fire TV)
* Game Tested: Elder Scrolls Online (and others)
The Issue:
I purchased the Fire TV Stick specifically to use the newly released Xbox Cloud Gaming app. I expected seamless integration using Amazon’s own Luna Controller. However, when playing Xbox games on the Fire TV Stick using the Luna Controller, the “Menu” button (the three horizontal lines) does not function inside the app.
The Fire TV operating system is intercepting the Luna Controller’s Menu button as a system-level Android command and refusing to pass the input through to the Xbox game. Because I cannot open in-game menus, pause screens, or inventories, many games are completely unplayable.
Troubleshooting Completed (Isolating the Bug):
To prove this is a Fire OS software bug and not a hardware failure, I performed the following test:
* I disconnected the Luna Controller from the Fire TV Stick.
* I paired the exact same Luna Controller via Bluetooth to a third-party device (my Samsung Galaxy S25).
* I launched Xbox Cloud Gaming on the phone.
* The Menu button worked perfectly.
This confirms the controller hardware is fine and is capable of sending the correct signal. The problem is strictly that Fire OS is aggressively hijacking the button mapping when the Luna Controller is connected, breaking compatibility with the Xbox app.
Requested Resolution:
Please escalate this to the software engineering team. A firmware update is needed for either the Luna Controller or the Fire OS Bluetooth profile so that the Menu button passes standard gamepad inputs to third-party gaming apps, rather than being forced into an Amazon system override. It is incredibly frustrating that Amazon’s own streaming stick and official controller is the only combination that cannot properly play the Xbox app you heavily advertised.