Bug Report: Luna Controller "Menu" Button Blocked in Xbox App on Fire TV

Fire Devices & Appstore Q&A
1

Device Setup:

* Hardware: Amazon Fire TV Stick

* Controller: Amazon Luna Controller (connected via Bluetooth)

* App: Xbox Cloud Gaming (installed natively on Fire TV)

* Game Tested: Elder Scrolls Online (and others)

The Issue:

I purchased the Fire TV Stick specifically to use the newly released Xbox Cloud Gaming app. I expected seamless integration using Amazon’s own Luna Controller. However, when playing Xbox games on the Fire TV Stick using the Luna Controller, the “Menu” button (the three horizontal lines) does not function inside the app.

The Fire TV operating system is intercepting the Luna Controller’s Menu button as a system-level Android command and refusing to pass the input through to the Xbox game. Because I cannot open in-game menus, pause screens, or inventories, many games are completely unplayable.

Troubleshooting Completed (Isolating the Bug):

To prove this is a Fire OS software bug and not a hardware failure, I performed the following test:

* I disconnected the Luna Controller from the Fire TV Stick.

* I paired the exact same Luna Controller via Bluetooth to a third-party device (my Samsung Galaxy S25).

* I launched Xbox Cloud Gaming on the phone.

* The Menu button worked perfectly.

This confirms the controller hardware is fine and is capable of sending the correct signal. The problem is strictly that Fire OS is aggressively hijacking the button mapping when the Luna Controller is connected, breaking compatibility with the Xbox app.

Requested Resolution:

Please escalate this to the software engineering team. A firmware update is needed for either the Luna Controller or the Fire OS Bluetooth profile so that the Menu button passes standard gamepad inputs to third-party gaming apps, rather than being forced into an Amazon system override. It is incredibly frustrating that Amazon’s own streaming stick and official controller is the only combination that cannot properly play the Xbox app you heavily advertised.

3

Hi,

Thanks for posting. We have messaged the appropriate team for further investigation and will let you know once we receive an update.

4

Yes, I have the same problem too. This must have been known for quite some time. Unfortunately, it isn’t being fixed.

5

Hello Emma,

Is there an update on this ?

6

Hi @ray_kubacki , @Reffik and @Lucas1 ,

Could you let us know the DSN (Device Serial Number) of your device? If you have any logs from the issue, please share those as well, thanks!

7

Hi Emma,
Thanks for following up. Details below:

Device: Fire TV Stick 4K Max using Fire OSx81 1.8.2 (RS8182/3811)
DSN: G4N2JM03452611GS
Controller: Amazon Luna Wireless Controller (Appears as Amazon Fire TV Game Controller)DSN: G0G15909240400XA
App: Xbox Cloud Gaming (Xbox app on Fire TV)

Issue:
The three middle buttons on the Luna controller are not registered by the Xbox Cloud Gaming app on the Fire TV Stick. Inputs from those buttons produce no response in-game at all. Every other button on the controller works normally, and the same three buttons work as expected outside the Xbox Cloud app, so this appears to be specific to how that app reads input from the Luna controller.

Impact:
This is not a minor inconvenience. Many popular titles hardwire those buttons to core functions — pause menus, inventory, map, and scoreboard screens — with no option to remap them in-game. With those inputs dead, there is no way to reach those menus, which makes the affected games effectively unplayable on the Luna controller through the Xbox Cloud app.

Steps to reproduce:

  1. Pair the Luna controller to the Fire TV Stick
  2. Open the Xbox Cloud Gaming app and launch any title
  3. Press the middle buttons — no response registers in-game

I don’t have access to device-side logs on my end. If you can trigger a bug report or pull logs from your side using the DSN above, I’m happy to reproduce the issue at a specific time so the logs capture it. Let me know if you need anything else.
Thanks,
Lucas

8

Hi @Lucas1 ,

Thank you for providing this information. We’ve reached out to the appropriate team for further investigation and will follow up as soon as we have an update.

9

Same issue here, still not fixed as of late September 2026. Luna Controller paired via Bluetooth to a Fire TV Stick, Xbox Cloud Gaming app. Every button works except Menu, which Fire OS swallows instead of passing to the game. Some games (Ben 10: Power Trip, for example) keep the map and missions inside the pause menu, so without Menu they’re basically unplayable. I bought Amazon’s own stick and Amazon’s own controller for Amazon’s own Xbox integration, and it’s the one combination that doesn’t work. Any update from the engineering team?

10

Bumping this post and have the same issues as everyone else. I have an Xbox controller and it work fine. But the four Luna controllers I have for each Amazon fire device just do not work on the Xbox app.

Please fix the menu button mapping.