Cannot upload a new version of the app due to minSDK, amazon support not responding

[genericguy]

Hello -

I opened a ticket for my issue 2 weeks ago and haven’t received a reply, so in the interim:

I accidentally uploaded a version of my app that had the incorrect minSDK set to 24 when it should have been 21. I want to make a new version of the app but amazon will not let me upload a higher version of the app with a lower minSDK. How can this be rectified?

[Emma]

Hello @genericguy ,

Thanks for posting. Could you please share the Case ID with us?

Additionally, please refer to this KB article for information regarding this error:

What does the error message "Failed to upload binary. Higher minimum Android API level requires higher version code" mean?

If you are submitting multiple APKs for the same app, the APK that requires a higher API level must have a higher version code. If you receive the error message, “Failed to upload binary. Higher minimum Android API level requires higher version code. Contact us for more information”, you have probably broken this rule. Related:

[genericguy]

Hello, thank you. My Case ID is 16335381261 and it has been 3 weeks with no acknolwedgement.

[Emma]

Hi @genericguy ,

If you don’t have multiple APKs, this can happen when you add the new APK as a second APK instead of replacing the old APK. Please make sure you click “Replace APK” on the old APK file instead of clicking “Add new APK”.