Account Identity Verification Failed. You cannot upload apps

Amazon Appstore Q&A
1

I am reaching out regarding the identity verification failure on my Amazon Developer account.
“Account Identity Verification Failed. You cannot upload apps”
I have raised a request multiple times but didn’t got single response from Amazon. Its almost a week we have created our first ticket.
Please help me here.
18114098991
18110676601
18144340931

2

The ticket was 18144340931 resolved automatically
but the issue was not solved.

3

Hi @Mendi_Karthik ,

Thanks for posting. The support team is currently working on your case (#18144340931). Please note that duplicate cases will be closed to streamline the response.

4

Hello,

me too, I’m contacting you after my identity verification failed on your platform.
I submitted the requested documents (my national identity card and my driver’s license), but they were not accepted.
I would like to point out that:
Both documents are still valid (they have not expired).
The photos were taken with my phone, in good quality, with all the information clearly visible.
Please let me know the reason for the refusal, or the exact criteria required so that I can proceed correctly.
If possible, I would like a manual verification to be performed.
Case: 18164863451 / Case: 18164863451 / Case: 18160950641

5

We have the same issue. Not a single response since the ticket was opened on the 21st.

18135354881

6

I’m following up on your message titled “Were we able to resolve your issue?”, which I recently received. Unfortunately, the problem still persists. I’m unable to complete the identity verification for my account, which prevents me from adding my application to your platform.
I submitted the requested documents (national identity card and driver’s license), but they were rejected without a clear reason.
I would be grateful if you could:
Please provide me with the precise reasons for the document rejection.
If possible, I would also like a manual verification to be performed based on the official documents I have, in order to resolve the situation.
Thank you in advance for your help.

7

Facing the same issue. Can someone help with this?
#18197101171