Hello, I’m requesting your help because I can’t upload new apps. When I tried to verify my identity with my ID, the platform didn’t recognize it on three attempts and then blocked me from updating and uploading new apps. That was two months ago. I created a ticket with the request, but I still haven’t received a response. Please help me. Thank you.
Hello,
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Hi @Emma, we have attempted to assist multiple clients with this new verification process and have run into this same issue with several of them. When they submit a ticket via the “Contact Us” page, the ticket is auto-resolved with no resolution or response. And, when they reopen the ticket, it is auto-resolved once again with no resolution or response. Can someone in Amazon Developer Support please assist with these support tickets because this verification process is not working as it should.
Thanks, they’ve solved it for me. I’m uploading my apps again now.
I am experiencing the same issue, can i please have a response in my case? Thank you.