Hello, I’m requesting your help because I can’t upload new apps. When I tried to verify my identity with my ID, the platform didn’t recognize it on three attempts and then blocked me from updating and uploading new apps. That was two months ago. I created a ticket with the request, but I still haven’t received a response. Please help me. Thank you.
Hello,
Thank you for your post. Your contact-us case has been responded to. Please follow the instructions provided in the case.
Hi @Emma, we have attempted to assist multiple clients with this new verification process and have run into this same issue with several of them. When they submit a ticket via the “Contact Us” page, the ticket is auto-resolved with no resolution or response. And, when they reopen the ticket, it is auto-resolved once again with no resolution or response. Can someone in Amazon Developer Support please assist with these support tickets because this verification process is not working as it should.
Thanks, they’ve solved it for me. I’m uploading my apps again now.
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I am experiencing the same issue, can i please have a response in my case? Thank you.
Hi @Hannah_OConner ,
Thanks for posting. Without a case number, I’m unable to determine the exact reason why the cases were resolved without a reply. However, a common reason is the presence of duplicate case submissions—these are often closed to streamline communication and ensure a single, consistent response. I’ll share your feedback with the internal team.
Hi @Alexal_Devs Could you please help me with the issue how it was solved for you, i am waiting for more than 10 days still no reply from amazon support.
karthik.m@finaldimensiongamestudio.com incase if you want to send any details i have provided my email address.
What ever you have issued on the verification process that’s what exactly happened to me.
Thankyou
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Hello again,
My developer account has been suspended. I don’t understand. At first, I had a problem because the platform failed to recognize my ID and blocked me. I requested reactivation to try again, and this time it did recognize my ID, so everything was working correctly again, and I uploaded a new app. Now that I’ve logged in, they tell me my account is suspended because I didn’t confirm my ID within the established timeframe. Please help with this error.
Hi, the process I followed was to create a case, but after not receiving a response, I came to this forum to post a question, and when they responded, they reactivated the option to upload my ID again. I understand it worked for me because I reported it here. However, today it appears that my account has been suspended because I haven’t verified my ID, so I don’t know what to tell you.
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Hi @Emma
Here are some Ticket #s for one of our clients who is still unable to complete the verification process: 18092078921, 17924942491, 17891046331, and 17843691741. Can you please assist?
Hi @Emma, just checking back in as it has been 21 days and I haven’t received a response to my latest reply.