Hello, I’m requesting your help because I can’t upload new apps. When I tried to verify my identity with my ID, the platform didn’t recognize it on three attempts and then blocked me from updating and uploading new apps. That was two months ago. I created a ticket with the request, but I still haven’t received a response. Please help me. Thank you.
Hello,
Thank you for your post. Your contact-us case has been responded to. Please follow the instructions provided in the case.
Hi @Emma, we have attempted to assist multiple clients with this new verification process and have run into this same issue with several of them. When they submit a ticket via the “Contact Us” page, the ticket is auto-resolved with no resolution or response. And, when they reopen the ticket, it is auto-resolved once again with no resolution or response. Can someone in Amazon Developer Support please assist with these support tickets because this verification process is not working as it should.
Thanks, they’ve solved it for me. I’m uploading my apps again now.
I am experiencing the same issue, can i please have a response in my case? Thank you.
Hi @Hannah_OConner ,
Thanks for posting. Without a case number, I’m unable to determine the exact reason why the cases were resolved without a reply. However, a common reason is the presence of duplicate case submissions—these are often closed to streamline communication and ensure a single, consistent response. I’ll share your feedback with the internal team.