Company Entity Country Change – Account Update vs App Transfer

Fire Devices & Appstore Q&A
1

Hi Amazon Developer Support,

We have recently moved our company entity to a different country, and we would like to understand the correct process to reflect this change in our Amazon Developer account.

Could you please confirm:
• Whether it is possible to update the company country/entity details on the existing Amazon Developer account, or
• If a new Amazon Developer account must be created in the new country and the app transferred to that account

If an app transfer is required, please let us know:
• The recommended process
• Any documentation needed
• Whether there is any impact on app listings, reviews, rankings, or existing users

We want to ensure this is handled correctly and in line with Amazon’s policies.

Thank you in advance for your guidance.

P.S.: I have created 2 tickets, but no one is responding to them.

2

Hello @Ricardo_Teixeira ,

Thanks for posting. While most of your company’s contact information can be updated via the Settings menu in your developer account, changing your company’s profile name requires assistance from the developer support team.

Please provide the desired new company profile name through the Contact Us form. Once we receive this information, we’ll review it and proceed with the update, provided it complies with our policies.

3

Hi @Emma I already did over 1 week ago and despite multiple messages no one replies.

Case ID: 19327435851

Could you please help? Thank you!

4

Hi @Ricardo_Teixeira ,

Your case has been replied to by the support team. Please review their response and let us know if you have any further questions.