Fire TV App Starting but then Stuck on Purple Wait Symbol

Fire Devices & Appstore Q&A
1

We have a Fire TV app that has been successfully running for years, but now with the newer Fire OS, the application starts, but as the home page loads, we get a purple spinning wheel that never goes away.

My research says this is probably the ANR watchdog kicking in, but then it is never going away, even after the app is responsive.

We are scrambling to get a new release out that shifts tasks on startup off the main thread, but this is going to potentially take us months to finish (we are a small organization).

Is Amazon considering updating the ANR watchdog to not continue blocking when the app returns to responsive?

Is there anything else we can do to resolve this problem short of building a whole new release?

2

Hello,

Thank you for posting. To help us investigate further, could you please provide the following information via a contact-us case:

• App ASIN
• Fire OS version
• Screenshot or logs related to the issue
• Impacted device(s)

Thank you for your cooperation.

3

Hi Emma,

What category and topic should I use for this issue? I looked before, and nothing looked like a match.

Thank you.

4

Hi,

You can select Appstore > App Submission and Update.