Hi I have 2 Toshiba Fire Tv 55inch for demonstrating our Fitness App that we have loaded onto the Fire TV function via downloader - when we are demoing even during the demo after 10 minutes the screen goes black. If we hit the back button reenter the app icon the app is still running so its not the app switching off. We have changed the screen saver to never and tried the sleep function at 180 mins - it seems to be some sort of power saver function - it is the same on my smaller Amazon Fire TV as well - can I add any code to the app like a heartbeat to prevent the switch off ?
Hello,
Thanks for posting. It sounds like the device is hitting the system sleep timeout. Even if you’ve adjusted the UI settings, the Fire TV OS may still trigger a power-saving mode if the app doesn’t explicitly request to stay awake.
For a robust solution, please review the documentation on Wake Lock requirements here: Requirements for Multimedia Apps (Fire TV) | Amazon Fire TV
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We have had our dev team look at it and it seems to be working now.
Many Thanks Steve