How Do You Contact the APS Team? Is There a Better Way Than Contact Us?

Fire Devices & Appstore Q&A
1

Hi everyone,

I wanted to ask other publishers about their experience communicating with the APS team.

For more than a month, I have been trying to reach APS regarding monetization and technical issues through the Contact Us channel, but I have not received any meaningful updates or responses.

I’m wondering:

  • Is Contact Us the primary way to communicate with APS?

  • Is there a dedicated APS support channel for publishers?

  • Are there account managers or publisher representatives that can help?

  • Has anyone found a more effective way to get assistance when cases remain unanswered for an extended period?

I understand support teams can be busy, but after more than a month without progress, I’m hoping to learn how other publishers successfully communicate with the APS team.

Any advice or suggestions would be greatly appreciated.

Thank you!