I have been developing apps for Fire OS since 2012. In the past, communication with the Amazon Appstore team was always very smooth. Whenever there was a problem, I could communicate with a real person who would help me understand the issue and resolve it.
It seems very different now. It has become extremely difficult to communicate with the Appstore team. I have been asking for specific details for the past three months, but I have never received a clear answer to my questions.
It honestly feels like there are very few real people handling these cases now and that most responses are automated. The same policy language is repeated again and again, while the specific questions I ask are not answered.