URGENT: No Response for 2 Months – Appstore Case Still Pending

Fire Devices & Appstore Q&A
1

Hello,

I am seeking help regarding an unresolved support case with the Amazon Appstore team.

  • Case ID:19485741121

  • Submitted Date:02/12/26

It has been over 2 months since I submitted this case, and I have not received any meaningful response despite multiple follow-ups.

This delay is significantly impacting my app/business, and I am unable to proceed without support from the Appstore team.

I would greatly appreciate it if someone could:

  • Help escalate this case to the appropriate team, or

  • Provide any update on its current status

Thank you in advance for your assistance.

If this case cannot be handled here, please advise the correct escalation channel.

3

Hello,

Thank you for posting. Your case 19485741121 was responded on April 13. Please check your inbox or the Support Center for the update.

4

Thank you for your message, Case ID:19485741121 was responded.Please check case 19446951331,this case was created on 02/08/26,it has been over 2 months.