Case #22439076041
We are still awaiting a payment from Amazon that is now 21 days overdue.
Our banking information has been verified and is correct. Our app has been operating on Amazon’s platform since 2021, and we have consistently received payments at the end of each month without issue.
What is causing this delay, and when can we expect our payment?
We have received no emails, warnings, notifications, or other communication indicating an issue with our account or payment.
Our support case was originally opened on October 9, 2026, and we have yet to receive a resolution.
This lack of communication and the continued delay are unacceptable. We need a clear explanation of why our payment is being withheld, confirmation that the issue is being addressed, and a specific date when the funds will be released.
Please escalate this case to the appropriate payments team and provide an immediate update.