Unable to Create a Developer Account

Fire Devices & Appstore Q&A
1

Hi,

I am currently unable to create a developer account due to a persistent error during the registration process. The page either shows a “Something went wrong. Please try again by reloading the page.” message or fails to load properly.

Here are the troubleshooting steps I have already tried, but none of them resolved the issue:

  • Tried different browsers (Chrome, Safari)

  • Used incognito/private mode

  • Cleared browser cache and cookies

  • Tried different computers

  • Tried different internet connections (mobile data and regular broadband)

  • Disabled browser extensions

Additionally, I attempted to contact support through the “Contact Us” page, but the screen appears completely blank and the contact form does not load, so I am unable to submit a request that way.

Could you please investigate this issue on your side or advise on the next steps?

Thank you.

1 Like
3

Hi,
Thanks for posting. We have messaged the appropriate team for further investigation and will let you know once we receive an update.

1 Like
4

Hi @Prank_Games

Can you please completely clear all fields in the registration form and manually re-enter all information? Please try typing the values directly.

5

Hi Yuri,

Thank you for the suggestion.

Unfortunately, I’m unable to do that because I am always redirected to the registration page, and that page is completely blank:
https://developer.amazon.com/settings/console/registration?return_to=/

So I cannot access or re-enter the form fields at all.

As mentioned earlier, I have already tried different browsers, incognito mode, different devices, different internet connections, clearing cache/cookies, and disabling extensions, but the issue persists.

Could you please ask the team to investigate this on their side, or advise if there is any alternative way to complete the registration?

Thank you.